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Salary : $3,477.00 - $6,264.00 Monthly
Location : Reserve, LA
Job Type: Classified
Job Number: 0136-01042026 SSC 3
Department: DVA-SE LA Veterans Home
Opening Date: 03/11/2026
Closing Date: Continuous
About this Job
Case Manager for skilled and intermediate care for Medicare veterans. Assist veterans and their family members through admissions and financial affairs. Assisting the Social Service staff.
Our mission at the Louisiana Veterans Homes is to serve the Veteran population of Louisiana through the provision of social services in an atmosphere of respect and compassion.
Join the State of Louisiana Department of Veterans Affairs at the Southeast Louisiana Veterans Home, where you'll step into a role as a SOCIAL SERVICE COUNSELOR 3 employee that combines social service and excellence with genuine care for those who served.
An ideal candidate must possess the following:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Acting Decisively: The ability to make timely, confident decisions using sound reason.
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity, and honesty, regardless of circumstances or personal benefit.
Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
Building and Supporting Teams: The ability to combine one's actions and efforts with those of others to work toward achieving a common goal.
Building Trust: The ability to create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes.
Minimum Qualifications
Five years of social services experience; OR
Six years of full-time experience in any field plus two years of social services experience; OR
A bachelor's degree plus two years of social services experience; OR
An advanced degree in a social sciences field plus one year of social services experience.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NECESSARY SPECIAL REQUIREMENT:
Positions that provide addictive disorder counseling or prevention services will require certification or eligibility for certification issued by the Addictive Disorder Regulatory Authority (ADRA), or its successor.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:

• Serves as Case Manager for medically complex, intermediate, and skilled care, including Medicare veteran units with a caseload of veterans with multiple psychiatric, substance abuse, behavioral, and medical problems. Resident care in a 156-bed long-term care facility.
• May escort and assist veterans to medical and other appointments.
• Responsible for admissions protocol involving financial affairs, medical records, and placement on their assigned units, and assist other Social Service staff.
• Investigates and reports resident complaints and incidents, recommending corrective actions and collaborating with the supervisor.
• Updating the veterans' face sheet represents the department at monthly Residents meetings.

Position-Specific Details:
Appointment Type: Probational
Compensation: Based on experience
Premium Pay: $2.00/HR - Worked Hours Only
Work Schedule: Monday to Friday, 8 a.m. - 4:30 p.m.
How To Apply:
No Civil Service test scores required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Name of Contact Person - CATHY W. SULLIVAN
Agency/Department Name - HUMAN RESOURCES/SOUTHEAST LA VETERANS HOME
Mailing Address - 4080 WEST AIRLINE Highway, Reserve, LA 70084
Phone Number - 985-479-4080
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at
Parental Leave - Up to six weeks paid parental leave
More information can be found at
Holidays and Leave - State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (),
• Louisiana School Employees Retirement System (), among others

01
AEI: Acting with Ethics and Integrity - How well do you make choices that reflect ethical standards, integrity, and honesty-even when it's difficult or inconvenient?

• I ignore ethical standards, withhold information, or show bias or poor judgment.
• I follow rules, share information, and try to avoid ethical missteps.
• I act with integrity, respect confidentiality, and treat people fairly.
• I promote ethics, model transparency, and help others act with fairness across teams.

02
AEI: Acting with Ethics and Integrity - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03
AC: Adapting to Change - How well do you stay flexible and adjust your behavior or work when things change?

• I resist change, struggle to adjust, and my performance suffers.
• I accept change with help and adjust slowly.
• I adjust quickly and stay effective during change.
• I lead through change and help others stay grounded and flexible.

04
AC: Adapting to Change - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05
BTr: Building Trust - How well do you create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes?

• I withhold information, dismiss input, and damage psychological safety.
• I am honest and open, listen to others, and support safe dialogue.
• I build trust through honesty, empathy, and open conversation.
• I build trust across groups, encourage openness, and protect psychological safety.

06
BTr: Building Trust - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question