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From Home Inmate Call Monitoring Jobs in Michigan

POLICE OFFICER

Detroit, MI ยท On-site

$52K/yr

Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ... We are home to 34 cities and nine townships. From Rockwood to Livonia, from Sumpter Township to the ...

POLICE OFFICER

Detroit, MI ยท On-site

$52K - $82K/yr

Monitor, supervise and control inmate prisoners. * Ensure inmate adherence to laws, rules and ... We are home to 34 cities and nine townships. From Rockwood to Livonia, from Sumpter Township to the ...

Remote Call Center Sales Rep

Detroit, MI ยท Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... work at home free from normal household interruptions Basic computer skills. A commitment and ...

Call Center Representative

Portage, MI ยท On-site

$15.25 - $19/hr

Monitor BOSS dashboard, following up on open work orders, and assisting the community with ... Basic home networking skills and experience with associated software and hardware is preferred.

Corrections Deputy

West Olive, MI ยท On-site

$27.55 - $35.81/hr

Issues inmate uniforms and bedding, inventories and receipts inmate personal property, supervises ... Escorts inmates to and from, and monitors them during video arraignments, professional and personal ...

Issues inmate uniforms and bedding, inventories and receipts inmate personal property, supervises ... Escorts inmates to and from, and monitors them during video arraignments, professional and personal ...

Call Center Representative

MI ยท On-site

$17/hr

In this role, you will connect with homeowners, generate leads, and schedule free in-home ... Answer inbound calls from advertising campaigns * Maintain accurate records and daily reports

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From Home Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a From Home Inmate Call Monitoring Specialist, and why are they important?

To thrive as a From Home Inmate Call Monitoring Specialist, you need strong attention to detail, excellent listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, secure communication platforms, and basic computer proficiency is typically required. Integrity, discretion, and strong written communication are crucial for handling sensitive information and reporting accurately. These skills are essential to ensure compliance with regulations, maintain confidentiality, and support the safety and security of correctional facilities.

What are some common challenges faced by remote inmate call monitoring professionals, and how can they be managed?

Remote inmate call monitoring professionals often encounter challenges such as maintaining focus during long periods of audio review and handling exposure to sensitive or distressing conversations. Effective time management, taking regular breaks, and utilizing noise-cancelling headphones can help improve concentration and reduce fatigue. Additionally, adhering to strict confidentiality protocols and having access to support resources for emotional well-being are important for managing the unique demands of this role.

What is a From Home Inmate Call Monitoring job?

A From Home Inmate Call Monitoring job involves remotely listening to and reviewing phone calls made by inmates in correctional facilities. The primary responsibility is to ensure that inmates are not engaging in illegal activities, planning escapes, or violating facility rules during their calls. Monitors are expected to flag suspicious conversations, create detailed reports, and sometimes transcribe calls for further investigation. This role typically requires strong attention to detail, confidentiality, and the ability to follow legal and ethical guidelines. Working from home provides flexibility but also demands a secure and distraction-free work environment.

What is the difference between From Home Inmate Call Monitoring vs From Home Call Center Representative?

AspectFrom Home Inmate Call MonitoringFrom Home Call Center Representative
Required CredentialsHigh school diploma or equivalent; training in monitoring softwareHigh school diploma; customer service training
Work EnvironmentRemote, monitoring calls for inmate safety and complianceRemote, handling customer inquiries and support
Industry UsageCorrectional facilities, inmate communication servicesVarious industries including retail, tech, and services
Common Search/Comparison IntentMonitoring inmate calls from homeProviding customer support remotely

From Home Inmate Call Monitoring involves overseeing inmate calls for security and compliance, typically within correctional services. In contrast, From Home Call Center Representatives handle customer inquiries across various industries. Both roles require strong communication skills and remote work setup, but they serve different industries and have distinct responsibilities.

What are the most commonly searched types of Inmate Call Monitoring jobs in Michigan? The most popular types of Inmate Call Monitoring jobs in Michigan are:
What are popular job titles related to From Home Inmate Call Monitoring jobs in Michigan? For From Home Inmate Call Monitoring jobs in Michigan, the most frequently searched job titles are:
What cities in Michigan are hiring for From Home Inmate Call Monitoring jobs? Cities in Michigan with the most From Home Inmate Call Monitoring job openings:

$52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Job description

DESCRIPTION OF MAJOR JOB DUTIES
Hiring Incentive: $2,500 paid after 1 year of service. An additional $2,500 to be paid after 2 years of service.
Under the direct supervision of a Command Officer, perform professional police work for the Wayne County Sheriff's Office. All new hires will be assigned to the newly constructed Adult Detention Facility at the Wayne County Criminal Justice Center on any available shift. In general, Police Officers in the Sheriff's Office are assigned to the Adult Detention Facility, Field Services or Court Services Divisions. Functions include: booking, searching and guarding prisoners; maintaining order and guarding judges and juries; providing building security at County facilities; serving civil process; tracing persons; making arrests and performing numerous and diverse law enforcement duties as requested. Police specialized positions receive additional training and compensation. Employees in this class are required to work mandatory overtime for roll call.
  • Required Tasks
    • Maintain and ensure the security of the Wayne County Adult Detention Facility and its prisoners.
    • Conform to rules regulations and procedures of the Wayne County Sheriff's Adult Detention Facility.
    • Provide for and ensure the humane treatment of prisoners.
    • Testify at legal or legislative proceedings.
    • Monitor, supervise and control inmate prisoners.
    • Ensure inmate adherence to laws, rules and regulations.
    • Prepare reports, inmate investigations, transport inmate prisoners, and provide emergency assistance as necessary.
    • Investigate accidents to determine cause.
    • Investigate illegal or suspicious activities.
    • Respond to emergency alarms and situations.
    • Conduct daily headcounts to ensure that all inmates are present and accounted for.
    • Maintain operational records.
    • Prepare investigation or incident reports.
    • Record crime or accident scene evidence with video or still cameras.
    • Drives and controls a police vehicle safely.
    • Takes appropriate police action in response to emergencies or other situations requiring a police response.
    • Monitor courtroom participants and public observers for proper demeanor and conduct.
    • Monitor and maintain the safety of in-custody defendants and juveniles.
    • Assist with building emergency procedures.
    • Provide proper transportation of prisoners from lockups to courtrooms, and Adult Detention facilities.
    • Assist with building security, perimeter security, public security, public screening, and other duties as assigned by command officers.
    • Provide courtroom security for judges, litigants, and visitors to ensure orderly and efficient court proceedings.
    • Work co-operatively with other police agencies.
    • Ensure physical and computer accountability of all inmates and accuracy of information.
    • Officers must conduct daily headcounts to ensure that all inmates are present and accounted for.
    • Maintain operational records.
    • Prepare investigation or incident reports.
    • Perform other duties

QUALIFICATIONS
  • Educational Requirements
    • Be a citizen of the United States.
    • Be 18 years of age or older and have a high school diploma or G.E.D.
    • Have a valid Michigan Driver's License and a good driving record.
    • Prior to hire, have passed the MSCTC Local Corrections Officer Physical Ability Test (see misctc.org for details).
    • Prior to hire, have passed the EMPCO written exam.

TYPES OF TESTS
Background Investigation1(Pass/Fail), Personal Qualifications Interview will be rated at (60%), Experience will be worth (25%), Higher Education will be worth (15%).
1A comprehensive investigation of each applicant's background will be conducted. Applicants will be fingerprinted. A check will be made of the applicant's present and past employment, financial responsibilities, traffic violation record, conservation law conviction record and criminal conviction record. An unacceptable report of any of these records will be cause for rejection of the applicant or disqualification of the applicant's examination. A felony conviction will automatically disqualify the applicant. Reports on these and other related matters will be made a part of the investigation report. This report may be used as a partial basis for the personal qualification rating at the interview.
Applicants that are disqualified for any reason may not re-apply for a police officer examination for six (6) months from the date of disqualification.
CANDIDATES MUST PASS ALL TESTS IN ORDER TO BE PLACED ON THE ELIGIBILITY LIST.
PURPOSE
The purpose of this examination is to establish an eligibility list from which to fill present and future vacancies including temporary positions. The list will remain in effect for six (6) months but may be extended. The eligibility list resulting from this examination will be used only when there are no persons available on the current established Police Officer lists, 2911 oc. All lists will remain in existence until exhausted or terminated by the Department of Personnel/Human Resources.
This is a continuous examination and ranking on the eligible list will be subject to change as names are added and removed from the list.
GENERAL INFORMATION
Pay Rate and Fringe Benefits:
Full-time positions will be paid at the minimum pay rate with annual increases where applicable. Payment is on a bi-weekly basis. Full-time, permanent employees receive fringe benefits, which include vacation pay, sick leave pay, health care insurance, optical, dental, long-term disability, life insurance and a retirement plan. Full-time positions are subject to mandatory and voluntary overtime assignments.
Medical Examination:
A pre-employment medical examination, including a drug screen, is given to persons to be hired by the County to evaluate their required physical and mental health. Candidates who do not pass the medical examination and drug screen will be disqualified. APPLICANTS MUST MEET MSCTC STANDARDS.
Civil Service Appeal Rights:
Under the Rules of the Department of Personnel/Human Resources (Rule 6, Section 12 and 13), requests to review the personal qualifications interviews must be made in writing within twenty (20) days after the mailing of the notice of results and any appeal concerning the ratings received must be made in writing within twenty (20) days after the review. The appeal must state the basis on which it is claimed that the ratings are improper.
Probationary Period:
Appointees must successfully complete jailer's training and a probationary period as provided in the collective bargaining agreement before the candidate achieves regular status.
Veteran's Preference:
Honorably discharged war veterans who receive passing grades on examinations will have ten (10) points added to their final earned examination scores and those who have a service-connected disability will have five (5) points added to their score, for a possible total of fifteen (15) additional points. Request for and proof of eligibility must be submitted at the time of examination.
The Charter County of Wayne is Michigan's largest county. We are home to 34 cities and nine townships. From Rockwood to Livonia, from Sumpter Township to the Grosse Pointes, each community in Wayne County offers residents and businesses a unique blend of opportunity to live, work, play and raise families. Headquartered in Detroit, our largest city and the automotive capital of the world, Wayne County offers a diversified economy and high standards for our residents' quality of life. Our history is rich and we take pride in being one of the most diverse communities that values culture, arts, and world-class amenities. Wayne County provides leadership that ensures the County operates efficiently, effectively, and responsibly. We provide transparently while building a stronger County inclusive of collaborations, innovation, and a clear focus on serving our residents.