Job Title
An employee in this class oversees Animal Services Officers, complaints and calls for service.
Duties and Responsibilities/Knowledge, Skills, Abilities
Ability to make educated and rational decisions.
Ability to compile information for monthly/yearly statistic reports.
Ability to delegate tasks accordingly to provide efficient results.
Working knowledge of methods of capturing and handling animals.
Working knowledge of the care of animals/disease regulations.
General knowledge of the Animal Services Ordinance, federal and state laws pertaining to animals.
Ability to be organized and keep accurate and current records.
Ability to use a rifle and/or shotgun.
Ability to deal tactfully, courteously, and firmly with the public.
Ability to de-escalate irate citizens while maintaining a professional manner.
Ability to maintain effective working relationships with other employees.
Oversees Animal Services Officers' schedules, duties, assignments, logs, inspections, etc.
Reviews completed case calls to ensure completion of cases and documentation of case events; closes cases once reviewed.
Investigates potentially dangerous dog cases and presents all records and information to the Animal Services Manager to determine whether the dog should be deemed dangerous.
Routinely visits dogs determined to be dangerous to update conditions and check compliance with dangerous dog regulations.
Investigates violations of county ordinances and NC General Statutes pertaining to animals.
Respond to calls for service where animals pose a threat to public safety and health.
Investigates domestic animal bites to humans and quarantines domestic animals in accordance with NC General Statutes for rabies observation.
Investigates possible rabies exposure from wildlife to domestic animals and/or humans.
Investigates allegations of animal cruelty, neglect, abuse and abandonment.
Assists law enforcement officers where animals are involved.
Responds to emergency calls through 911 communications.
Attends court proceedings for matters related to animals.
Issue warnings and civil citations for violations of county ordinances and NC state laws.
Works 24 hour, rotating, on-call shifts to provide 24/7 emergency response to animal related emergencies.
Captures and contains stray domestic animals using suitable humane techniques.
Transports wounded, sick and injured animals to the animal shelter for care and/or disposition.
Euthanizes diseased, vicious, and unclaimed animals in the prescribed manner.
Prepares rabies specimens and insures the timely delivery to the laboratory for testing.
Assists animal shelter personnel to maintain cleanliness of the shelter and care for impounded animals.
Maintains daily activity logs, case report documentations, and animal records.
Maintains the vehicle issued to the individual officer through upkeep, service maintenance, sanitation and cleanliness.
Provides education to the public through events, presentations and one on one encounters to promote responsible pet ownership.
Support and promote animal services' lifesaving efforts and programs.
Additional Job Duties
Performs related duties as required.
Desirable Education and Experience
Completion of high school and some experience with animals; or equivalent combination of education, experience, and training.
At least two years of Animal Services experience or experience managing operations.
Possession of a valid driver's license.
Ability to obtain an Animal Euthanasia Certification within six months of hire.
Must be able to obtain a Certified Rabies Vaccinator Certification within six months of hire.
Must be able to attend state and national trainings held out of town where short time away from home may be necessary.
Must be able to receive a series of rabies prophylactic vaccines within 3 months of hire.
***Salary depends on experience and/or education. ***This job classification will be eligible for a $500 (taxable) Hiring Incentive. Policy Requirements Apply***