The team provides tools, platforms, metrics, and enablement programs that reduce friction for engineers, streamline software delivery workflows, and improve developer satisfaction and productivity ...
The team provides tools, platforms, metrics, and enablement programs that reduce friction for engineers, streamline software delivery workflows, and improve developer satisfaction and productivity ...
Quality Manager
Dexter, MI · On-site
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Quality Manager
Dexter, MI · On-site
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Senior Suspension DRE - Performance Damper Design and Release
Warren, MI · On-site
$37.75 - $43.25/hr
Strong knowledge of damper design and technology (internal architecture, valving concepts, friction, durability, NVH). * Solid background in suspension design and vehicle dynamics (kinematics ...
New
Senior Suspension DRE - Performance Damper Design and Release
Warren, MI · On-site
$37.75 - $43.25/hr
Strong knowledge of damper design and technology (internal architecture, valving concepts, friction, durability, NVH). * Solid background in suspension design and vehicle dynamics (kinematics ...
New
Technical Program Manager, Vehicle Security
Novi, MI · On-site
$156K - $181K/yr
Systematically identify where security controls create operational friction or negatively affect fleet usage, driving cross-functional technical solutions to deployment within agreed operational ...
New
Technical Program Manager, Vehicle Security
Novi, MI · On-site
$156K - $181K/yr
Systematically identify where security controls create operational friction or negatively affect fleet usage, driving cross-functional technical solutions to deployment within agreed operational ...
New
Senior Software Engineer - Manage Vehicle Interfaces
Detroit, MI · On-site
$121K - $159K/yr
... friction by improving tooling, documentation, and developer workflows around interface changes • Contribute to verification readiness by adding targeted unit tests and bench-level tests for new ...
Senior Software Engineer - Manage Vehicle Interfaces
Detroit, MI · On-site
$121K - $159K/yr
... friction by improving tooling, documentation, and developer workflows around interface changes • Contribute to verification readiness by adding targeted unit tests and bench-level tests for new ...
Licensed Life Insurance Producer
Ann Arbor, MI · Remote
$50K - $100K/yr
We've invested heavily in automation and infrastructure most agencies don't offer, giving our team a real competitive edge in the field -- faster lead flow, less friction, and more time in front of ...
New
Quick apply
Licensed Life Insurance Producer
Ann Arbor, MI · Remote
$50K - $100K/yr
We've invested heavily in automation and infrastructure most agencies don't offer, giving our team a real competitive edge in the field -- faster lead flow, less friction, and more time in front of ...
New
Maintenance Technician 2nd Shift
Muskegon, MI · On-site
$23.21 - $33.16/hr
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Maintenance Technician 2nd Shift
Muskegon, MI · On-site
$23.21 - $33.16/hr
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Maintenance Technician 2nd Shift
Muskegon, MI · On-site
$23.21 - $33.16/hr
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Maintenance Technician 2nd Shift
Muskegon, MI · On-site
$23.21 - $33.16/hr
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Licensed Life Insurance Producer
Grand Rapids, MI · Remote
$50K - $100K/yr
We've invested heavily in automation and infrastructure most agencies don't offer, giving our team a real competitive edge in the field -- faster lead flow, less friction, and more time in front of ...
New
Quick apply
Licensed Life Insurance Producer
Grand Rapids, MI · Remote
$50K - $100K/yr
We've invested heavily in automation and infrastructure most agencies don't offer, giving our team a real competitive edge in the field -- faster lead flow, less friction, and more time in front of ...
New
Licensed Life Insurance Producer
Grand Rapids, MI · Remote
$50K - $100K/yr
We've invested heavily in automation and infrastructure most agencies don't offer, giving our team a real competitive edge in the field -- faster lead flow, less friction, and more time in front of ...
New
Quick apply
Licensed Life Insurance Producer
Grand Rapids, MI · Remote
$50K - $100K/yr
We've invested heavily in automation and infrastructure most agencies don't offer, giving our team a real competitive edge in the field -- faster lead flow, less friction, and more time in front of ...
New
Maintenance Technician 2nd Shift
$23.21 - $33.16/hr
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Quick apply
Maintenance Technician 2nd Shift
$23.21 - $33.16/hr
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Quick apply
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Licensed Life Insurance Producer
Detroit, MI · Remote
$50K - $100K/yr
We've invested heavily in automation and infrastructure most agencies don't offer, giving our team a real competitive edge in the field -- faster lead flow, less friction, and more time in front of ...
New
Quick apply
Licensed Life Insurance Producer
Detroit, MI · Remote
$50K - $100K/yr
We've invested heavily in automation and infrastructure most agencies don't offer, giving our team a real competitive edge in the field -- faster lead flow, less friction, and more time in front of ...
New
Identify and eliminate friction. Surface sources of avoidable demand and manual lift, then lead simplification efforts with measurable impact on cycle time, quality, throughput, and user experience.
Identify and eliminate friction. Surface sources of avoidable demand and manual lift, then lead simplification efforts with measurable impact on cycle time, quality, throughput, and user experience.
You understand how engineers work day to day, where they hit friction, and how to remove it so teams can do their best work with less overhead. * Influence without authority: Strong stakeholder ...
You understand how engineers work day to day, where they hit friction, and how to remove it so teams can do their best work with less overhead. * Influence without authority: Strong stakeholder ...
Quality Assurance Spec (QAS)
Muskegon, MI · On-site
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Quality Assurance Spec (QAS)
Muskegon, MI · On-site
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Quality Assurance Spec (QAS)
Muskegon, MI · On-site
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Quality Assurance Spec (QAS)
Muskegon, MI · On-site
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or ...
Commercial Insurance Account Manager
Northville, MI · On-site
$50K/yr
We lead with professionalism to build trust and reduce friction
Quick apply
Commercial Insurance Account Manager
Northville, MI · On-site
$50K/yr
We lead with professionalism to build trust and reduce friction
Garage Guru Techline Agent
$15 - $20.25/hr
ABEX Friction Products * Beck/Arnley * Champion Ignition * FP Diesel (Engine Components) * Fel-Pro Sealing Systems * Monroe, Rancho (Ride Control Products) * Moog (Steering, Chassis, Driveline ...
Garage Guru Techline Agent
$15 - $20.25/hr
ABEX Friction Products * Beck/Arnley * Champion Ignition * FP Diesel (Engine Components) * Fel-Pro Sealing Systems * Monroe, Rancho (Ride Control Products) * Moog (Steering, Chassis, Driveline ...
Payments Product Owner
Benton Harbor, MI · On-site
Identify opportunities to improve checkout conversion and reduce friction Stakeholder Collaboration * Partner with Engineering, Finance, Legal, Compliance, Marketing, AR, and Customer Service teams
Quick apply
Payments Product Owner
Benton Harbor, MI · On-site
Identify opportunities to improve checkout conversion and reduce friction Stakeholder Collaboration * Partner with Engineering, Finance, Legal, Compliance, Marketing, AR, and Customer Service teams
Friction information
See Michigan salary details
$14.67 - $16.25
6% of jobs
$16.25 - $17.83
4% of jobs
$19.01 is the 25th percentile. Wages below this are outliers.
$17.83 - $19.41
19% of jobs
$19.41 - $20.99
14% of jobs
The median wage is $21.78 / hr.
$20.99 - $22.57
13% of jobs
$24.03 is the 75th percentile. Wages above this are outliers.
$22.57 - $24.15
20% of jobs
$24.15 - $25.73
10% of jobs
$25.73 - $27.31
4% of jobs
$27.31 - $28.89
3% of jobs
$28.89 - $30.47
2% of jobs
$30.47 - $32.06
4% of jobs
$14
$22
$32
How much do friction jobs pay per hour?
What is a friction job?
What are some common challenges faced by friction engineers in the automotive industry?
What are the key skills and qualifications needed to thrive as a friction engineer?
What is the difference between Friction vs Customer Service Representative?
| Aspect | Friction | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent, technical skills | High school diploma, communication skills |
| Work Environment | Office, call centers, online platforms | Call centers, retail, online support |
| Industry Usage | Customer support, technical support, sales | Customer support, sales, client assistance |
| Common Search Intent | Understanding job roles, skills needed | Customer support jobs, career info |
Friction and Customer Service Representative roles both involve assisting customers, often in call centers or online. Friction may focus more on technical or specialized support, while Customer Service Representatives handle general inquiries and support. Both roles require strong communication skills, but Friction may demand additional technical knowledge. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.
- Night Shift Allegra Printing
- Executive R1 Rcm Medical Coding
- Night Shift Chrysler Assembly Plant
- Complex Operations Manager
- Implementation Specialist Edtech
- Business Solutions Manager
- Creative Operations Specialist
- Night Shift Digital Marketing
- Manager Digital Transformation
- Day Shift Traffic Data Collection

Full-time
Re-posted 27 days ago
General Motors rating
8.2
General Motors
Based on 306 frontline employees who took The Breakroom Quiz
7.4
Automakers average
Based on 6,273 frontline employees who took The Breakroom Quiz
Job description
Job Description
Remote or Hybrid: This role can be remote US or hybrid in our Warren MI or Austin TX office.
The Role:
ThisStaff Software Engineer - Developer Experiencerole sits within the Developer Experience (DevEx) team at the intersection ofDevEx, data, and business strategy. The team provides tools, platforms, metrics, and enablement programs that reduce friction for engineers, streamline software delivery workflows, and improve developer satisfaction and productivity acrossGeneral Motors.
In this role, you will focus onDeveloper Productivity & Insights-defining how we measure and understand engineering effectiveness, partnering with platform and product teams to synthesize signals across SDLC systems, and translating those insights into clear narratives and recommendations for senior engineering leadership up to theCISOoffice. Rather than owning a single platform, you will drive change through influence: shaping our metrics strategy,definingand evolvinggolden paths, evaluating how AI is transforming developer workflows, and turning data into better tools, workflows, and outcomes for engineers.
TheDevExteam exists to make life dramatically better for software engineers at GM. As a Staff Software Engineer,you'llhelp lead the shift from a traditional IT model to anAI-native engineering organization-designing and building automation, golden paths, and AI-driven solutions that remove friction from developer workflows while mentoring and upskilling engineers across IT.
What you'll do:
- Lead technical strategy and delivery for platforms, tools, and workflows that improve developer productivity, quality, and satisfaction across GM.
- Design and implement golden paths (opinionated, paved-road workflows) for shipping software-covering repo structure, CI/CD, testing, security, observability, and deployment.
- Build automation and self-service capabilities that reduce manual toil (e.g., environment provisioning, pipeline setup, guardrail enforcement, standards checks).
- Embed AI into engineering workflows, including agents and copilots that assist with planning, coding, testing, documentation, and operations.
- Partner with product, security, infra, and application teams to understand pain points and translate them into concrete platform and tooling improvements.
- Act as a multiplier and mentor across the organization, coaching engineers and providing guidance on software engineering, AI-assisted development, and recommended practices.
- Define and track outcome-focused metrics (e.g., lead time for changes, PR cycle time, change failure rate, developer satisfaction) and use data to guide investments.
- Contribute to and influence engineering standards, patterns, and reference architectures used across Core IT and beyond.
What you bring:
- Proven experience as a Staff Engineer or senior technical leader driving technical strategy and execution across multiple teams.
- Strong systems thinking and product mindset-you treat developers as customers and design solutions that are intuitive, resilient, and maintainable.
- AI-native mindset: experience using and integrating AI/ML into engineering workflows (e.g., AI coding assistants, agentic workflows, intelligent automation), or strong evidence you can ramp quickly.
- Track record of technical leadership without formal authority: mentoring others, leading design reviews, influencing roadmaps, and driving cross-team alignment.
- Excellent communication skills, with the ability to articulate technical tradeoffs and build trust with engineers, managers, and partners.
Qualifications:
- 8+ years of experience in software development.
- Strong proficiency in at least one modern language (e.g., Java, Go, C#, Python, TypeScript) and in designing, building, and operating distributed systems in production.
- Deep experience designing and operating modern CI/CD pipelines and release processes, including build, test, deploy, release strategies, rollback, and environment promotion.
- Hands-on experience with developer platforms and SDLC tooling (e.g., GitHub/GitLab, CI/CD systems, Jira/ADO, artifact repositories, secrets management, feature flags).
- Solid understanding of at least one major cloud platform (Azure/AWS/GCP) and infrastructure as code (Terraform, Bicep, CloudFormation, etc.).
- Strong understanding of security, compliance, and governance concerns for developer platforms (RBAC, auditability, data boundaries).
- Experience with migration and modernization (on-prem cloud, legacy modern pipelines, tool consolidation).
What Will Give You A Competitive Edge (Preferred Qualifications):
- Experience in platform engineering, SRE, or internal developer platforms.
- Background in large, regulated, or safety-critical environments where security, compliance, and reliability are first-class concerns.
- Prior work in Developer Experience / Developer Productivity / DevTools organizations.
Gm does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship (e.g., h-1b, tn, stem opt, etc.) Now or in the future.
#LI-CK1
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Working at General Motors
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Get the full story on Breakroom
About General Motors
Sourced by ZipRecruiter
General Motors is a company with global scale and capabilities, headquartered in Detroit, Michigan, with employees around the world. The company employs over 165,000 people, serves six continents, operates across 22 time zones, and has a diverse workforce speaking 75 languages1. GM’s vision is to drive the world forward by pioneering innovations that move and connect people to what matters. The company is working towards an all-electric future with its new Ultium Platform and is pushing transportation options beyond our wildest imaginations with autonomous vehicles. GM is also committed to becoming the most inclusive company in the world.
Industry
Transportation equipment manufacturing
Company size
10,000+ Employees
Headquarters location
Detroit, MI, US
Year founded
1908