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Freshservice Developer Jobs (NOW HIRING)

Morgan & Morgan, P.A.

IT Litify Support Tech

Tampa, FL · On-site

$20.25 - $28/hr

Collaborate with Salesforce Administrators, Developers, and other IT teams to resolve complex ... Record and document all requests, incidents, and troubleshooting steps in our Freshservice platform.

Freshworks

Product Marketing Manager, AI

San Mateo, CA · On-site

$175K/yr

Own positioning, messaging, and GTM strategy for AI capabilities across the Freshservice platform * Partner closely with Product Management and Engineering throughout the product lifecycle to ...

Freshworks

Product Marketing Manager, AI

San Mateo, CA · On-site

$175K/yr

Own positioning, messaging, and GTM strategy for AI capabilities across the Freshservice platform * Partner closely with Product Management and Engineering throughout the product lifecycle to ...

Freshworks

Product Marketing Manager, AI

San Mateo, CA · On-site

$175K/yr

Own positioning, messaging, and GTM strategy for AI capabilities across the Freshservice platform * Partner closely with Product Management and Engineering throughout the product lifecycle to ...

Freshworks

Product Marketing Manager, AI

Boston, MA · On-site

$167K/yr

Own positioning, messaging, and GTM strategy for AI capabilities across the Freshservice platform * Partner closely with Product Management and Engineering throughout the product lifecycle to ...

Navitas Semiconductor

IT Support Engineer

Torrance, CA · On-site

NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle ... Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus * Scripting ...

Navitas Semiconductor Usa

IT Support Engineer

Torrance, CA · On-site

$70K - $90K/yr

NVTS) is a high‑growth, publicly traded technology company seeking an IT Support Engineer to ... Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus * Scripting ...

DevRev

Enterprise Sales Engineer - East

OR · On-site +1

ServiceNow, Freshservice, Jira Service Management * DevOps: Jira, Linear, GitHub, GitLab, Azure DevOps * Documentation: SharePoint, OneDrive, Notion, Google Drive * Data Lake/Data Warehouse:

lri

IT Support Specialist

Syracuse, NY · Hybrid

Receive, triage, document, route, and resolve incidents and service requests in Freshservice ... or engineering changes with endpoint administrators. * Support Microsoft 365 applications and ...

Navitas Semiconductor

IT Support Engineer

Torrance, CA · On-site

$70K - $90K/yr

NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle ... Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus * Scripting ...

LJA Engineering

IT Support Specialist

Denver, CO · On-site

$34 - $38/hr

FreshService Solutions, Ai, and other online resources. If the IT Support Specialist's home office ... Experience supporting Engineering software such as AutoCAD, Bentley Projectwise or ESRI ArcGIS ...

LJA Engineering

IT Support Specialist

Denver, CO · On-site

$34 - $38/hr

FreshService Solutions, Ai, and other online resources. If the IT Support Specialist's home office ... Experience supporting Engineering software such as AutoCAD, Bentley Projectwise or ESRI ArcGIS ...

Navitas Semiconductor

NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle ... Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus * Scripting ...

LJA Engineering, Inc.

$34 - $38/hr

FreshService Solutions, Ai, and other online resources. If the IT Support Specialist's home office ... Experience supporting Engineering software such as AutoCAD, Bentley Projectwise or ESRI ArcGIS ...

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Freshservice Developer information

What is a Freshservice developer?

A Freshservice Developer is a professional who specializes in customizing, integrating, and automating the Freshservice IT service management platform. Their responsibilities include developing custom applications, workflows, and scripts to enhance the functionality of Freshservice according to business needs. They use APIs, webhooks, and Freshservice’s developer tools to connect Freshservice with other software and streamline IT processes. The role often requires knowledge of programming languages like JavaScript and experience with ITSM best practices.

What are the key skills and qualifications needed to thrive as a Freshservice developer, and why are they important?

To thrive as a Freshservice Developer, you need strong programming skills (especially in JavaScript), experience with RESTful APIs, and a solid understanding of IT service management concepts. Familiarity with the Freshservice platform, its workflow automation tools, and relevant certifications—such as Freshservice Certified Professional—are typically required. Problem-solving ability, attention to detail, and strong communication skills help developers translate business needs into efficient technical solutions. These competencies are crucial for effectively customizing Freshservice environments, ensuring seamless integrations, and improving IT support processes.

What are the typical collaborations and interactions a Freshservice developer can expect within an organization?

As a Freshservice Developer, you will regularly collaborate with IT support teams, system administrators, and business process owners to customize and optimize the Freshservice platform. You may also work closely with project managers and end-users to gather requirements, implement workflow automations, and integrate Freshservice with other enterprise tools. This role often requires clear communication to translate technical possibilities into practical solutions, ensuring the IT service management system aligns with organizational goals.

What is the difference between Freshservice Developer vs ServiceNow Developer?

AspectFreshservice DeveloperServiceNow Developer
Required CertificationsFreshservice certifications, ITIL knowledgeServiceNow certifications, ITIL knowledge
Work EnvironmentCloud-based ITSM platform, SaaS environmentCloud-based ITSM platform, SaaS environment
Industry UsageIT service management, small to medium enterprisesIT service management, large enterprises
Common Search IntentIntegrating and customizing FreshserviceDeveloping and customizing ServiceNow applications

The main difference between a Freshservice Developer and a ServiceNow Developer lies in the platforms they work with. Freshservice Developers focus on customizing and integrating Freshservice, a cloud-based ITSM tool used mainly by small to medium businesses. ServiceNow Developers work with the ServiceNow platform, often in larger enterprise environments, developing custom applications and workflows. Both roles require ITIL knowledge and certifications but target different ITSM solutions and organizational sizes.

What are popular job titles related to Freshservice Developer jobs?

For Freshservice Developer jobs, the most frequently searched job titles are:

Infographic showing various Freshservice Developer job openings in the United States as of September 2026, with employment types broken down into 85% Full Time, 3% Part Time, and 12% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution.

IT Litify Support Tech

Tampa, FL • On-site

Morgan & Morgan, P.A.
Legal Services • 1 - 5K employees
Learn more about Morgan & Morgan, P.A.external

$20.25 - $28/hr

Full-time

Re-posted 11 days ago

Morgan & Morgan rating

6.7

Company rating: 6.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

Job description

Job Title: IT Salesforce Service Desk Agent

Location: Tampa, FL

Job Type: Full-time

Job Summary:

We are seeking a highly motivated and skilled IT Salesforce Service Desk Agent to join a rapidly growing team located in Miami, FL. The successful candidate will provide frontline technical support with a focus on Salesforce, troubleshooting and resolving issues, and ensuring an exceptional customer experience.  The agent will also collaborate with Salesforce admins and other IT teams to deliver comprehensive solutions.

Responsibilities:

  • Provide frontline Salesforce technical support to end-users via phone calls, email, and chat
  • Respond to Salesforce-related tickets escalated from other technicians and act as a subject matter expert (SME) for the platform.
  • Collaborate with Salesforce Administrators, Developers, and other IT teams to resolve complex issues or provide feedback on system improvements.
  • Create and update knowledge base articles and user guides for common Salesforce issues.
  • Respond to inquiries in a timely and professional manner while maintaining a high level of customer satisfaction.
  • Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels
  • Troubleshoot and resolve technical problems, escalating to higher-level support or development teams when necessary.
  • Record and document all requests, incidents, and troubleshooting steps in our Freshservice platform.
  • Maintain a high First Call Resolution rate and meet key performance indicators (KPIs), including ticket response and resolution time.
  • Work collaboratively with other members of the IT Service Desk to foster a team-oriented environment.
  • Assist in training end-users on Salesforce features, best practices, and new updates.
  • Stay current on Salesforce platform updates, releases, and best practices.
  • Perform other duties as assigned.

Requirements:

  • Minimum of 2 years of experience in a Service Desk\Helpdesk Role.
  • Strong problem analysis and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels.
  • Ability to multitask, prioritize, and adapt in a fast-paced environment.
  • Knowledge and understanding of Active Directory functionality.
  • Proficient in Microsoft Office 365 applications.
  • Experience documenting all aspects of troubleshooting and issue resolution.
  • Familiarity with basic networking concepts.
  • Willingness to work flexible hours, including weekends and holidays.
  • Resourceful, well organized, highly dependable, efficient and detail oriented.

Preferred Qualifications:

  • 1-2 years of experience supporting Salesforce
  • Knowledge of configuring Salesforce functions including but not limited to, custom objects, profiles, roles, permission sets, validation rules, workflows, process builder, visual workflows, reports and dashboards.
  • Experience working with Salesforce Service Clouds is a plus
  • Experience working with Salesforce Lightning interface.
  • Knowledge of API integrations and Salesforce AppExchange solutions
  • Familiarity with other ITSM platforms such as Freshservice.
  • Experience with VMWare Horizon Virtual Desktops.
  • ITIL Foundation certification.
  • Experience with remote support tools.

If you are customer-focused, technically adept, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.

#LI-MB1

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