Familiarity with Jira or Freshdesk ticketing systems, and IT documentation platforms Cloud Administration * Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) * Manage hybrid ...
Familiarity with Jira or Freshdesk ticketing systems, and IT documentation platforms Cloud Administration * Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) * Manage hybrid ...
IT Administrator
San Antonio, TX · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
IT Administrator
San Antonio, TX · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
... Service Cloud, Freshdesk, HubSpot Service Hub, etc. * Familiarity with project management ... Admin, Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)
... Service Cloud, Freshdesk, HubSpot Service Hub, etc. * Familiarity with project management ... Admin, Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)
IT Administrator
Coral Gables, FL · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
IT Administrator
Coral Gables, FL · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
IT Administrator
San Antonio, TX · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
Quick apply
IT Administrator
San Antonio, TX · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
IT Administrator
San Antonio, TX · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
IT Administrator
San Antonio, TX · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
IT Administrator
Coral Gables, FL · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
Quick apply
IT Administrator
Coral Gables, FL · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
IT Administrator
Coral Gables, FL · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
IT Administrator
Coral Gables, FL · On-site
The IT Administrator is responsible for ensuring the effective operation of Bakerly's end-user ... Utilize the ticketing system (Freshdesk) to track and complete IT support tasks. Administrative ...
Systems Administrator This is a full-time employee position. It is a hybrid position: part-in ... Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360) is a plus.
Systems Administrator This is a full-time employee position. It is a hybrid position: part-in ... Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360) is a plus.
Systems Administrator This is a full-time employee position. It is a hybrid position: part-in ... Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360) is a plus.
Systems Administrator This is a full-time employee position. It is a hybrid position: part-in ... Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360) is a plus.
Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360) is a plus.Professional certification (CompTIA Network+, CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator ...
Experience with IT ticketing systems (e.g., ServiceNow, Freshdesk, ITSM 360) is a plus.Professional certification (CompTIA Network+, CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator ...
Zendesk Product Owner - Configuration Administrator
$65K - $80K/yr
... Service Cloud, Freshdesk, HubSpot Service Hub, etc. * Familiarity with project management ... Admin, Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)
Zendesk Product Owner - Configuration Administrator
$65K - $80K/yr
... Service Cloud, Freshdesk, HubSpot Service Hub, etc. * Familiarity with project management ... Admin, Dynamics Functional Consultant) * Experience with integrations (APIs, middleware tools)
Help Desk/Desktop Support Analyst
Santa Monica, CA · On-site
$33.25 - $38.50/hr
Administer Apple device management tools and assist with device provisioning, updates, and policy ... Experience with ticket management systems such as Freshdesk, Zendesk, or comparable service desk ...
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Help Desk/Desktop Support Analyst
Santa Monica, CA · On-site
$33.25 - $38.50/hr
Administer Apple device management tools and assist with device provisioning, updates, and policy ... Experience with ticket management systems such as Freshdesk, Zendesk, or comparable service desk ...
Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue setup, routing rules, tagging. * Ensure compliance with SLAs defined in customer contracts and service ...
Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue setup, routing rules, tagging. * Ensure compliance with SLAs defined in customer contracts and service ...
Service Desk Lead - Secret Clearance with Security Clearance
Quantico, VA · On-site
$91K - $145K/yr
Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue setup, routing rules, tagging. * Ensure compliance with SLAs defined in customer contracts and service ...
New
Service Desk Lead - Secret Clearance with Security Clearance
Quantico, VA · On-site
$91K - $145K/yr
Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue setup, routing rules, tagging. * Ensure compliance with SLAs defined in customer contracts and service ...
New
Service Desk Manager - Secret Clearance with Security Clearance
Quantico, VA · On-site
$83K - $105K/yr
Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue setup, routing rules, tagging. * Ensure compliance with SLAs defined in customer contracts and service ...
New
Service Desk Manager - Secret Clearance with Security Clearance
Quantico, VA · On-site
$83K - $105K/yr
Administer the ticketing/CRM system (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) - queue setup, routing rules, tagging. * Ensure compliance with SLAs defined in customer contracts and service ...
New
Administrative Support
Santa Paula, CA · On-site
$18/hr
The Aftersales Support Administrator plays a crucial role in our Call Center team. You bridge the ... Working Knowledge of customer service ticketing systems, Zendesk, Freshdesk, Jira, etc. a plus
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Administrative Support
Santa Paula, CA · On-site
$18/hr
The Aftersales Support Administrator plays a crucial role in our Call Center team. You bridge the ... Working Knowledge of customer service ticketing systems, Zendesk, Freshdesk, Jira, etc. a plus
... Freshdesk, ensuring accurate categorization, documentation, and SLA adherence * Leverage Internal Diagnostic Tools - Utilize internal system admin sites to investigate account setup issues, payment ...
... Freshdesk, ensuring accurate categorization, documentation, and SLA adherence * Leverage Internal Diagnostic Tools - Utilize internal system admin sites to investigate account setup issues, payment ...
... Freshdesk, ensuring accurate categorization, documentation, and SLA adherence * Leverage Internal Diagnostic Tools - Utilize internal system admin sites to investigate account setup issues, payment ...
... Freshdesk, ensuring accurate categorization, documentation, and SLA adherence * Leverage Internal Diagnostic Tools - Utilize internal system admin sites to investigate account setup issues, payment ...
... Freshdesk, ensuring accurate categorization, documentation, and SLA adherence * Leverage Internal Diagnostic Tools - Utilize internal system admin sites to investigate account setup issues, payment ...
... Freshdesk, ensuring accurate categorization, documentation, and SLA adherence * Leverage Internal Diagnostic Tools - Utilize internal system admin sites to investigate account setup issues, payment ...
Freshdesk Administrator information
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Infrastructure Administrator
Allentown, PA • On-site
Trifecta •
11 - 50 employees11 - 50 employees
Full-time
Re-posted 2 hours ago
Job description
At Trifecta, we are more than just a technology company. We are a community of innovators, collaborators, and problem solvers dedicated to driving positive change in the world of technology. We are a dynamic organization that embraces diversity, fosters inclusion, and values the unique contributions of each of Trifecta Teammates. At Trifecta you will find a supportive and inclusive culture, endless opportunities for growth and development, and a vibrant community of passionate professionals dedicated to shaping the future!
About the role
We are seeking a highly motivated and detail-oriented Infrastructure Administrator to manage and support Trifecta and client on-prem and cloud-based infrastructure. This role is responsible for maintaining secure, reliable, and scalable systems across physical, virtual, and cloud environments. The ideal candidate is proactive, solutions-focused, and comfortable working in a fast-paced environment with multiple priorities. This is a hybrid role.
Key Responsibilities
Infrastructure and System Administration
Cloud Administration
Security and Compliance
User and Operational Support
Required Qualifications
About the role
We are seeking a highly motivated and detail-oriented Infrastructure Administrator to manage and support Trifecta and client on-prem and cloud-based infrastructure. This role is responsible for maintaining secure, reliable, and scalable systems across physical, virtual, and cloud environments. The ideal candidate is proactive, solutions-focused, and comfortable working in a fast-paced environment with multiple priorities. This is a hybrid role.
Key Responsibilities
Infrastructure and System Administration
- Administer Windows Server environments (Active Directory, DNS, DHCP, GPO)
- Manage multi-site virtualization platforms (VMware / Hyper-V / ProxMox)
- Maintain file servers, print services, and core routing services
- Provide technical administration of enterprise switches (Aruba, Fortinet, Unifi, Dell)
- Provide technical support and maintenance of campus fiber (single and multi-mode), Cat6, etc.
- Advanced knowledge of TCP/IP, SNMP, 802.11, VoIP, and PoE, DNS, DHCP, VLANs, and routing protocols (BGP, OSPF, RIP, etc.)
- Expert knowledge of SAN technologies (Dell, Synology, etc.)
- Monitor system performance, availability, and capacity
- Perform patch management and system upgrades
- Manage backups and disaster recovery processes
- Experience with backup solutions and disaster recovery
- Knowledge of network automation and scripting (PowerShell, Python, etc.)
- Familiarity with Jira or Freshdesk ticketing systems, and IT documentation platforms
Cloud Administration
- Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
- Manage hybrid Microsoft environments (Azure AD, Entra ID, Intune, VMs, storage)
- Support hybrid hosting environments and cloud connectivity (site-to-site VPN, SD-WAN, direct connections)
- Configure and monitor cloud security and compliance controls
- Experience with Intune or similar MDM management platforms for Apple and Windows devices
Security and Compliance
- Implement CrowdStrike and ESET endpoint protection and security best practices
- Maintain DUO and Microsoft MFA, conditional access policies, and role-based access control
- Conduct regular CrowdStrike and Nessus vulnerability remediation
- Ensure systems meet internal and regulatory compliance requirements
- Knowledge of monitoring tools (Zabbix, Nagios, SolarWinds, PRTG, etc.)
- Experience with enterprise firewalls and security technologies
- Knowledge of cybersecurity frameworks and best practices
User and Operational Support
- Provide Tier 2/3 technical support
- Troubleshoot complex infrastructure and cloud-related issues
- Document systems, processes, and procedures
- Collaborate with vendors and internal stakeholders
Required Qualifications
- Primary residence within 2 hours of Allentown, PA
- Bachelor's degree in Information Technology, Computer Science, or related field
- 7+ years of Network or Systems Administration experience
- 7+ years of Microsoft 365 and/or Azure administration
- Advanced networking certifications such as CCNA, CCNP, Fortinet NSE, or equivalent
- Microsoft certifications (AZ-104, MS-102, etc.)
- Experience in a Managed Services (MSP) environment
- Excellent troubleshooting and problem-solving skills
About Trifecta Construction Solutions
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Fort Myers, FL, US
Year founded
2003