Freight Operations
The Freight Operations role is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. Reports directly to Lead or Supervisor.
This role is for 2nd Shift working hours to support Central Time zones. Hours are 1200-2000 Monday Thru Friday. Hyrbid Role-Requiring 2 days a week to work in the Bolingbrook, IL office location.
Compensation; $42,000.00-$50,000.00 (DOE)
Responsibilities
· Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
· Route freight shipments across multiple transportation modes and services based upon client
requests
· Proactively communicate with clients regarding status of freight
· Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
· Assist sales and TFWW stations with air/ground freight issues
· Manage daily on-time and delivery exceptions, carrier issues
· Understand the requirements/expectations of handling shipments
· All other duties as the business deems necessary
Qualifications:
· Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers
support for others ideas and opinions.
· Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her
expertise with others.
· Attention to Detail . Ensures one’s own work are complete and accurate; monitors the quality of
work, verifies information, checks the accuracy of own and other’s work; organizes information and
materials for others to understand.
· Customer Focus . Knowing the customer’s business needs and acting accordingly; proactively
addresses customer concerns. Assists business partners and customers to achieve their work goals
via application of their own skills and knowledge; strives to provide consistent customer satisfaction.
· Basic to intermediate experience using MS Office
· Basic knowledge or ability to learn regulations and compliance procedures associated with all areas
of logistics
· Time management is extremely important to meet customer deadlines in a fast-paced, high-volume
work environment
Company Description
Benefitting from the extensive network and expansive reach of TFI International, a leader in transportation and logistics, TFWW is a non-asset based provider of logistics services through a locally based network of Agent Stations and Corporate Sales Personnel. Our Multi-Modal Platform provides global logistics services to more than 10,000 Clients.
At TFWW our goal is to provide the high-quality customer service of a local logistics provider, but with the reliability, reach, and breadth of services of a vast logistics network. Our proprietary TMS System, TFWW Connect, ensures that the entire process is seamless, transparent, and hyper-connected. Clients can rest assured that regardless of the complexity of their shipments, we will take care of everything.