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Freight Brokerage Account Manager

Phoenix, AZ · On-site +1

$50K - $60K/yr

Job Title: Freight Brokerage Account Manager Department: Operations Support Job Status: Exempt Compensation: Direct Reports: No COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an ...

Ccfs

Freight Brokerage Account Manager

Phoenix, AZ · On-site +1

$50K - $60K/yr

Job Title: Freight Brokerage Account Manager Department: Operations Support Job Status: Exempt Compensation: Direct Reports: Yes COMPANY OVERVIEW CrossCountry Freight Solutions (CCFS) is an ...

Performance Team

Freight Brokerage

Dayton, NJ

$50K - $52K/yr

Maersk Freight Brokerage is seeking a highly competent, knowledgeable, and dedicated Drayage ... Strong problem-solving and time management skills, empowering you to efficiently address challenges ...

Performance Team

Freight Brokerage

Dayton, NJ · On-site

$50K - $52K/yr

Maersk Freight Brokerage is seeking a highly competent, knowledgeable, and dedicated Drayage ... Strong problem-solving and time management skills, empowering you to efficiently address challenges ...

Spark Recruiting

Freight Broker

Northfield, IL

$60K/yr

Experience in freight brokerage, logistics sales, transportation, carrier sales, or account management preferred * Strong communication, negotiation, and relationship-building skills * Knowledge of ...

WJW Associates

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Freight Brokerage Account Manager- $75K to $100k+ (Base + Strong Bonus

Syracuse, NY · On-site

$75K - $100K/yr

No previous brokerage experience required -- we value attitude, work ethic, and the willingness to ... Manage the full lifecycle of freight shipments for both existing and new customers * Build strong ...

Training provided

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Freight Brokerage Account Manager information

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How much do freight brokerage account manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for freight brokerage account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What does a Freight Brokerage Account Manager do?

A Freight Brokerage Account Manager acts as a key point of contact between shippers who need to move goods and carriers who transport them. They are responsible for building and maintaining relationships with clients, negotiating freight rates, and ensuring shipments are delivered efficiently and on time. In addition, they handle problem-solving for any issues that arise during transportation and work to optimize logistics solutions for their clients. Their goal is to provide excellent customer service while maximizing profitability for their brokerage.

What is the difference between Freight Brokerage Account Manager vs Freight Coordinator?

AspectFreight Brokerage Account ManagerFreight Coordinator
CredentialsExperience in logistics, industry certifications often preferredBasic knowledge of freight processes, sometimes entry-level
Work EnvironmentOffice-based, client-facing, sales-drivenOffice or warehouse, operational focus
Employer & Industry UsageCommon in freight brokerages, third-party logistics companiesUsed in shipping departments, logistics teams

The Freight Brokerage Account Manager primarily manages client accounts, negotiates rates, and develops business relationships, focusing on sales and customer service. In contrast, the Freight Coordinator handles the day-to-day logistics operations, such as scheduling shipments and tracking freight. Both roles are essential in the freight industry but differ in responsibilities and focus areas.

Will AI take over freight brokers?

Freight brokerage account managers oversee logistics and coordinate shipments, and AI technology is increasingly used to automate tasks like route optimization and data analysis. However, human expertise remains essential for building relationships, negotiating, and handling complex or unexpected issues in freight management.

What are some common challenges faced by Freight Brokerage Account Managers and how can they be overcome?

Freight Brokerage Account Managers often face challenges such as balancing multiple client accounts, managing last-minute shipment changes, and negotiating rates with carriers under tight deadlines. To succeed, it’s important to develop strong organizational skills, maintain clear communication with both shippers and carriers, and stay adaptable to shifting market conditions. Building solid relationships and trust within your network can also help to resolve issues efficiently and ensure customer satisfaction. Proactive problem-solving and the use of specialized transportation management software are valuable tools in overcoming these challenges.

Is a freight broker a stressful job?

A freight brokerage account manager often faces stress due to managing tight delivery schedules, negotiating rates, and handling client and carrier relationships. The role requires strong organizational skills, problem-solving, and the ability to work under pressure, especially during peak shipping periods or when resolving issues with shipments.

Can freight brokers make 7 figures?

Freight brokerage account managers can potentially earn seven-figure incomes, especially if they own their brokerage, build a large client base, and effectively manage operations. Achieving this level typically requires strong sales skills, industry experience, and effective use of technology and networking. However, such earnings are uncommon and depend on business scale and success.

What are the key skills and qualifications needed to thrive as a Freight Brokerage Account Manager, and why are they important?

To thrive as a Freight Brokerage Account Manager, you need a strong understanding of logistics, supply chain management, and sales, often supported by a bachelor's degree in business or a related field. Familiarity with transportation management systems (TMS), CRM software, and knowledge of industry regulations is typically required. Exceptional negotiation, relationship-building, and problem-solving skills help you stand out in this client-focused role. These skills are vital for efficiently managing shipments, growing client accounts, and ensuring smooth operations in a fast-paced environment.

What does a freight broker account manager do?

A freight broker account manager coordinates transportation logistics between shippers and carriers, managing customer accounts and ensuring timely delivery of freight. They communicate with clients, negotiate rates, and use transportation management systems to track shipments and resolve issues. Strong communication, negotiation skills, and industry knowledge are essential for success in this role.
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What states have the most Freight Brokerage Account Manager jobs? States with the most job openings for Freight Brokerage Account Manager jobs include:
What job categories do people searching Freight Brokerage Account Manager jobs look for? The top searched job categories for Freight Brokerage Account Manager jobs are:
Freight Brokerage Account Manager jobs near you
Infographic showing various Freight Brokerage Account Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Freight Brokerage Account Manager

Freight Brokerage Account Manager

CrossCountry Freight Solutions

Phoenix, AZ • On-site

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

CrossCountry Freight Solutions rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Title:
Freight Brokerage Account Manager
Department:
Operations Support
Job Status:
Exempt
Compensation:
Direct Reports:
No
COMPANY OVERVIEW
CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!
JOB TITLE: Freight Brokerage Account Manager
DEPARTMENT: Operations Support
JOB STATUS: Exempt
SALARY RANGE: $50,000-$60,000 (Depending on skills and knowledge)
LOCATION: Phoenix, AZ - open to remote
REPORTS TO: Logistics Manager
DIRECT REPORTS: No
The Freight Brokerage Account Manager is responsible for managing and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations. This position will manage the full customer lifecycle, including prospecting, onboarding, pricing, carrier procurement, and load execution.
ESSENTIAL JOB DUTIES
  • Prospect and onboard new customers through calls, email, and networking.
  • Identify opportunities to expand wallet share within existing accounts.
  • Provide competitive pricing and solutions aligned with customer needs.
  • Source and secure reliable carrier capacity to cover customer freight.
  • Negotiate rates with carriers to maximize margin while ensuring service.
  • Build and maintain a network of trusted carrier partners.
  • Develop and manage relationships with new and existing customers and shipper accounts.
  • Track and trace loads, proactively communicating updates to customers.
  • Manage shipments from tender through delivery, ensuring on-time performance.
  • Resolve service issues quickly and professionally.
  • Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS).
  • Manage load-level profitability and meet margin expectations.
  • Stay informed about market conditions and adjust pricing strategies accordingly.
  • Ensure accurate documentation, billing, and compliance with Company processes.
  • Other duties as assigned.

MINIMUM REQUIREMENTS
  • Bachelor's degree in Business Administration, Logistics, or other industry-related field preferred.
  • Prior experience with industry load board platforms (DAT, Truck Stop) is preferred
  • Well-developed interpersonal skills. Ability to get along with diverse personalities.
  • Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.
  • Extensive knowledge of the principles, procedures, and best practices in the industry.

BENEFITS:
  • Medical, Vision, Dental, Supplemental, and Life Insurances available.
  • Paid time off, paid holidays, paid community volunteer time
  • 401k retirement plan

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