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Freelance Work From Home Optimum Customer Service Jobs

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

Globe Life American Income Division

Customer Service - WFH

$16.50 - $22.25/hr

About the job Customer Service - WFH We are the only 100% union-label supplemental benefits provider in the world , proudly serving over 40,000 unions and associations internationally. For more than ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

IBEX

Customer Service - Work at Home

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

CPJ Recruitment

Work From Home Customer Service Remote

$16.50 - $22.25/hr

About the job Work From Home Customer Service Remote Responsibilities * Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Freelance and Work from Home With FreeUp Hi! We're FreeUp! FreeUp is a freelance marketplace ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Freelance and Work from Home With FreeUp Hi! We're FreeUp! FreeUp is a freelance marketplace ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Freelance and Work from Home With FreeUp Hi! We're FreeUp! FreeUp is a freelance marketplace ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

Freelance and Work from Home With FreeUp Hi! We're FreeUp! FreeUp is a freelance marketplace ... Customer Service freelancers * Digital Marketing freelancers * Lead Funnel Expert freelancers * SEO ...

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Freelance Work From Home Optimum Customer Service information

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How much do freelance work from home optimum customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for freelance work from home optimum customer service in the United States is $62.54, according to ZipRecruiter salary data. Most workers in this role earn between $60.34 and $68.27 per hour, depending on experience, location, and employer.

What is the difference between Freelance Work From Home Optimum Customer Service vs Remote Customer Support Representative?

AspectFreelance Work From Home Optimum Customer ServiceRemote Customer Support Representative
CredentialsNone required, but customer service experience helpfulTypically requires customer service experience and sometimes specific training
Work EnvironmentSelf-managed, flexible hours, independent setupEmployer-provided tools, structured shifts, company environment
Employer & Industry UsageFreelance platforms, independent contracts, various industriesCompany-based, call centers, retail, tech support

Freelance Work From Home Optimum Customer Service offers flexible, independent work often on freelance platforms, while Remote Customer Support Representatives work for specific companies with structured shifts. Both roles require customer service skills, but the freelance role provides more flexibility and less formal training.

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What cities are hiring for Freelance Work From Home Optimum Customer Service jobs?

Cities with the most Freelance Work From Home Optimum Customer Service job openings:

What are the most commonly searched types of Work From Home Optimum Customer Service jobs?

The most popular types of Work From Home Optimum Customer Service jobs are:

What states have the most Freelance Work From Home Optimum Customer Service jobs?

States with the most job openings for Freelance Work From Home Optimum Customer Service jobs include:

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The top searched job categories for Freelance Work From Home Optimum Customer Service jobs are:

Freelance Work From Home Optimum Customer Service jobs near you
Infographic showing various Freelance Work From Home Optimum Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $130,079 per year, or $62.5 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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