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Freelance Text Chat Support Jobs in Reston, VA (NOW HIRING)

FosterThomas

Instructional Designer

Washington, DC

$73K - $99K/yr

Participate in the development and delivery of educational support documentation, including ... FosterThomas does not conduct interviews solely via text-based chat on Microsoft Teams.

The Washington Post

Photo Assignment Editor

Washington, DC · On-site

$92K - $138K/yr

How You'll Support the Mission: * Assign photography, conduct visual research and generate visual ... A strong eye for photography and the ability to work effectively with a diverse group of freelance ...

Vylla Home

Real Estate Agent

Arlington, VA · Remote

$85K - $185K/yr

Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ... that support borrowers and their homeownership experience. We hope you'll consider joining our ...

Vylla Home

Real Estate Agent

Arlington, VA · Remote

$85K - $185K/yr

Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ... that support borrowers and their homeownership experience. We hope you'll consider joining our ...

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All JobsText Chat Support JobsFreelance Text Chat Support JobsFreelance Text Chat Support Jobs in Reston, VA

Freelance Text Chat Support information

See Reston, VA salary details

$10

$16

$21

How much do freelance text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for freelance text chat support in Reston, VA is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Freelance Text Chat Support vs Customer Service Representative?

AspectFreelance Text Chat SupportCustomer Service Representative
Work EnvironmentRemote, freelance basis, flexible hoursTypically in-office or call center, fixed hours
CredentialsBasic communication skills, sometimes customer service experienceHigh school diploma, customer service training often preferred
Employer & IndustryFreelance platforms, online companiesCorporations, retail, telecom, and service industries
Work NatureHandling online chats, providing support via textHandling calls, emails, and in-person interactions

Freelance Text Chat Support involves remote, flexible online chat assistance, often on a freelance basis, while Customer Service Representatives typically work in a fixed environment providing support via calls or in-person. Both roles require strong communication skills, but the freelance role offers more flexibility and independence.

What job categories do people searching Freelance Text Chat Support jobs in Reston, VA look for? The top searched job categories for Freelance Text Chat Support jobs in Reston, VA are:
Freelance Text Chat Support jobs near you

Business Development Manager

Pohanka Automotive Group

Chantilly, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Pohanka Automotive Group rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

94th of 150 rated car dealerships

Job description

Join a High-Energy Team, Driving Customer Experience Excellence

Pohanka Automotive Group is looking for a driven, people-first Service Business Development Manager (BDC Manager) to lead and elevate our customer engagement operations.

In this role, you’ll coach and inspire a high-performing BDC team help create an exceptional experience across phone, internet, text, and chat communications.

We’re seeking a modern leader who thrives in a fast-paced environment, embraces technology, values team culture, and knows how to turn customer interactions into lasting relationships.

If you are passionate about leadership, performance, customer experience, and growth — we want to meet you!

 What You’ll Do
  • Lead, motivate, and develop a high-performing BDC team focused on delivering exceptional customer experiences
  • Coach representatives through call reviews, training sessions, and real-time feedback to continuously improve results
  • Collaborate with dealership leadership to improve processes, increase efficiency, and maximize customer satisfaction
  • Analyze KPIs and performance trends to identify growth opportunities and implement action plans
  • Provide regular performance reporting and operational updates to dealership leadership
 What We’re Looking For
  • Proven leadership or BDC management experience in automotive, customer service, or call center operations
  • Strong communication and relationship-building skills
  • Ability to coach, motivate, and develop team members
  • Comfortable working with DMS systems, digital communication tools, and reporting platforms
  • Performance-driven mindset with a passion for achieving goals and improving customer experience
  • Strong organizational skills and ability to multitask in a fast-paced environment
  • Positive attitude, professionalism, and strong work ethic
 Benefits & Perks
  • Competitive compensation package
  • Performance bonuses and incentive programs
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • 401(k) with company contribution after 90 days
  • Paid vacation, holidays, and personal leave
  • Vehicle purchase discounts
  • Career advancement opportunities
 About Pohanka Automotive Group

Pohanka Automotive Group has been delivering exceptional automotive experiences since 1919. What started as a single repair facility has grown into one of the most respected dealership groups in the Washington DC Metro area, with 22 locations across Virginia, Maryland, Washington DC, and Texas.

Through Pohanka Community Outreach, we proudly support more than 1,600 local organizations and contribute over $3 million annually to charitable initiatives.

What Pohanka Automotive Group employees say

Benefits

Hours and flexibility

Workplace

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