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At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!

The Internet Sales Manager manages digital business prospects by contributing to the internet car buying experience. They develop a connection with prospective customers primarily via internet and technologically based channels. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties/Responsibilities

• Studies the dealership's customer base and the automotive retail market in the area to develop effective programs for soliciting internet business.
• Pull inquiries from our Customer Relationship Management system (CRM) and respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference.
• Serve as the first-level expert on our products and services and the purchase process.
• Construct and perform presentations to improve the dealer Internet sales process acumen of the OEM and dealership sales staff.
• Convert inquiries to dealership visits.
• Manages and structures deals.
• Sells/leases and delivers a minimum number of units per month.
• Assists customers in selecting vehicles.
• Maintains an ongoing customer database to capture repeat business.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Attends product and sales training as requested by sales manager.
• Attends sales meetings.
• Set appointments for test drive and further selection/purchase support.
• Adhere to customer communication scripts.
• Analyze the current dealership Internet sales landscape and consult with senior Regional/Area and dealership personnel regarding strategy, tactics, roles and responsibilities.
• Drive consistent adoption and utilization of the retailers existing technologies.
• Ensure 100% of contact activity, by recording customer information in the CRM in real time.
• Develop/maintain relationships with related store personnel.
• Meet, or exceed, individual performance objectives e.g., response time, conversions etc.
• Is directly responsible for managing designated employees, including but not limited to hiring, policy and procedure execution, time and attendance management, disciplinary proceedings, and the disbursement and enforcement of training and information per SOAG policy, procedures, SOPs, and guidelines.
• Maintains professional appearance.
• Other tasks as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to work nights and weekends as required.

Education and Experience

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Associates degree (A.A.) from two-year college or university preferred.
• Must be able to pass a background check, drug screening, and Motor Vehicle Report.

Benefits

• Medical, Dental, Vision, and Supplemental Insurance Available!
• Company Paid Life Insurance, Free Employee Assistance Program, and 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees!
• 401(k) with Company Matching after 6 months!
• Start earning Paid Time Off on Day 1, with the ability to use it after 90 days! Earn TWO WEEKS Paid Time Off your first year!
• Five Paid Holidays - 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's!
• Major Discount with Working Advantage on theme park tickets, shopping, travel, and more!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.