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Freelance Remote Email Chat Support Jobs in Florida

Oates Energy

Chat Support Agent

Jacksonville, FL · On-site +1

$26 - $37/hr

This is a remote position. Summary Our Administration division is looking for a committed and articulate individual to step into the Chat Support Agent position. As the main liaison for clients ...

New

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance marketplace dedicated to connecting business owners with talented freelancers and remote ... A dedicated internal team who is here to support you and help you succeed! Jobs to Expect ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance marketplace dedicated to connecting business owners with talented freelancers and remote ... A dedicated internal team who is here to support you and help you succeed! Jobs to Expect ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance marketplace dedicated to connecting business owners with talented freelancers and remote ... A dedicated internal team who is here to support you and help you succeed! Jobs to Expect ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance marketplace dedicated to connecting business owners with talented freelancers and remote ... A dedicated internal team who is here to support you and help you succeed! Jobs to Expect ...

FreeUp

Remote Jobs

Saint Petersburg, FL · On-site +1

Work and earn as much as you want freelancing * 24/7 support for freelancers * Webinars, resources ... Email Marketing freelancers * Copywriting freelancers * Virtual and Executive Assistant freelancers

FreeUp

Remote Facebook Ads Expert

Saint Petersburg, FL · On-site +1

... remote workers from all over the world. We believe that freelancing is the future of business, and ... Work and earn as much as you want freelancing * 24/7 support for freelancers * Webinars, resources ...

Mommy Poppins

Orlando - Freelance Writer

Orlando, FL · Remote

$500 - $1.5K/mo

This is a remote position. Calling All Local Experts: Get Paid to Share Your Family Adventures! Do ... chat for local recommendations. Ready to join the fun? Don't just do it for the 'gram--do it for ...

FreeUp

Remote Facebook Ads Expert

Saint Petersburg, FL · On-site +1

... remote workers from all over the world. We believe that freelancing is the future of business, and ... Work and earn as much as you want freelancing * 24/7 support for freelancers * Webinars, resources ...

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Freelance Remote Email Chat Support information

What is the difference between Freelance Remote Email Chat Support vs Customer Service Representative?

AspectFreelance Remote Email Chat SupportCustomer Service Representative
Work EnvironmentRemote, flexible hours, independentOffice or call center, fixed hours
Required CredentialsBasic communication skills, tech-savvyHigh school diploma, customer service training
Employer & Industry UsageFreelance platforms, online companiesCorporations, retail, telecom
Work TasksResponding to emails and chat inquiriesHandling calls, resolving customer issues

Freelance Remote Email Chat Support offers flexible, independent work primarily through online communication channels, while Customer Service Representatives typically work in a fixed environment handling calls and in-person interactions. Both roles require strong communication skills but differ in work setting and structure.

What are the most commonly searched types of Remote Email Chat Support jobs in Florida?

The most popular types of Remote Email Chat Support jobs in Florida are:

What are popular job titles related to Freelance Remote Email Chat Support jobs in Florida?

For Freelance Remote Email Chat Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Email Chat Support jobs in Florida look for?

The top searched job categories for Freelance Remote Email Chat Support jobs in Florida are:

What cities in Florida are hiring for Freelance Remote Email Chat Support jobs?

Cities in Florida with the most Freelance Remote Email Chat Support job openings:

Freelance Remote Email Chat Support jobs near you

Chat Support Agent

Jacksonville, FL • On-site, Remote

Oates Energy
Utilities • 11 - 50 employees
Learn more about Oates Energyexternal

$26 - $37/hr

Full-time

Posted 3 days ago

New

Job description

This is a remote position.

Summary
Our Administration division is looking for a committed and articulate individual to step into the Chat Support Agent position. As the main liaison for clients utilizing digital messaging channels, you will play a critical role in addressing their needs promptly and effectively. Success in this role hinges on your capacity to solve problems swiftly while projecting a friendly and professional attitude, which directly supports our brand image and drives customer satisfaction. This opportunity allows you to make a tangible impact on operational efficiency within a dynamic setting, blending technical competence with superior people skills.

Responsibilities
  • Provide prompt and precise answers to client questions through real-time chat platforms.
  • Diagnose and fix problems concerning products, services, or account credentials following standard operating procedures.
  • Record all client communications and case specifics accurately in the support system for tracking and review.
  • Refer complicated or unsolved situations to senior team members or appropriate departments as needed.
  • Uphold a professional and compassionate approach while handling several chat conversations at once.
  • Keep current with product updates, policy revisions, and service announcements to ensure accurate client guidance.
  • Work alongside teams from other departments to spot recurring trends and recommend enhancements to support workflows.
Requirements
  • Possess between one and three years of experience in customer service, support functions, or a similar administrative capacity.
  • Demonstrate strong competence in chat-based support and familiarity with Customer Relationship Management (CRM) software.
  • Exhibit superior written communication abilities capable of explaining intricate details simply and clearly.
  • Show strong analytical skills for problem-solving and a dedicated focus on customer needs.
  • Manage multiple tasks efficiently without compromising accuracy or attention to detail.
  • Be fully equipped for remote or hybrid work arrangements with stable internet access.
  • Receive a competitive salary package ranging from $26 to $32 per hour, determined by relevant experience.
Benefits
  • Competitive hourly compensation ($26–$32/hour)
  • Flexible remote or hybrid work options
  • Opportunities for professional growth and development
  • Supportive team environment focused on work-life balance
EEO Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.