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Freelance Remote Chat Operator Jobs in Iowa (NOW HIRING)

TEKsystems

ISP Technician

Cedar Rapids, IA · Remote

$15 - $15.50/hr

We are a dynamic, growing cooperative with more than 800 employees operating out of eight office ... Will consider fully remote candidates as well. Expectation is that training will be 100% remote.

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Freelance Remote Chat Operator information

What are the key skills and qualifications needed to thrive as a Freelance Remote Chat Operator, and why are they important?

To thrive as a Freelance Remote Chat Operator, you need excellent written communication skills, fast and accurate typing, and basic computer literacy, often with a high school diploma or equivalent. Familiarity with chat platforms, CRM systems, and messaging tools like Zendesk or LiveChat is commonly required. Exceptional customer service orientation, attention to detail, and the ability to multitask efficiently are standout soft skills. These skills enable operators to deliver prompt, accurate, and helpful responses, ensuring positive customer experiences and client satisfaction.

How do Freelance Remote Chat Operators typically manage multiple conversations simultaneously, and what tools are commonly used to stay organized?

Freelance Remote Chat Operators often handle several chats at once, requiring strong multitasking abilities and attention to detail. To manage this, operators frequently use specialized chat platforms that support multiple windows or tabs, message templates, and notification systems to track active conversations. Time management and prioritization are key, as operators must promptly address customer queries while maintaining quality and accuracy. Many chat operators also rely on internal knowledge bases and communication tools to quickly find information or escalate issues as needed.

What are freelance remote chat operators?

Freelance remote chat operators are professionals who provide customer support, answer questions, or assist users through online chat platforms, working from home or any remote location. They often handle inquiries, resolve issues, or help with sales for various businesses, websites, or apps. These roles typically require good communication skills, fast typing, and the ability to multitask. Freelance chat operators usually work on a contract or gig basis, giving them flexibility in choosing their projects and schedules.

What is the difference between Freelance Remote Chat Operator vs Freelance Customer Service Representative?

AspectFreelance Remote Chat OperatorFreelance Customer Service Representative
CredentialsBasic communication skills, typing proficiencyCustomer service experience, communication skills
Work EnvironmentRemote, online chat platformsRemote, phone and chat support
Industry UsageOnline services, e-commerce, tech supportRetail, telecom, banking
Search & ComparisonOften compared for remote customer support rolesBroader customer service roles, including phone support

Freelance Remote Chat Operators primarily handle online chat support for various companies, focusing on written communication. Freelance Customer Service Representatives may handle chat, phone, or email support, often requiring broader customer service skills. Both roles are remote and involve assisting customers, but chat operators specialize in text-based interactions, while customer service reps may have more diverse communication channels.

What are popular job titles related to Freelance Remote Chat Operator jobs in Iowa? For Freelance Remote Chat Operator jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Freelance Remote Chat Operator jobs in Iowa look for? The top searched job categories for Freelance Remote Chat Operator jobs in Iowa are:
What cities in Iowa are hiring for Freelance Remote Chat Operator jobs? Cities in Iowa with the most Freelance Remote Chat Operator job openings:
Freelance Remote Chat Operator jobs near you
Redbox RX Registered Pharmacist (Remote)

Redbox RX Registered Pharmacist (Remote)

Hy-Vee, Inc.

Des Moines, IA • On-site, Remote

$72.80 - $91/hr

Part-time

Posted 8 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,604 frontline employees who took The Breakroom Quiz

41st of 113 rated grocery stores

Job description

Additional Considerations (if any):
Professional License/Certification Required
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: RedBox Pharmacist
Department: RedBox Rx
Location: Fully Remote
FLSA: Non-Exempt
Revision Date: 1/24
General Function
Pre-verification of prescriptions and counseling for RedBox Rx patients in accordance with all state and federal statutes and regulations. Assists with processing prescription orders from RedBox Rx providers and provides information on visit and treatment related inquiries.
Reporting Relations
Accountable and Reports to: President, RedBox Rx; Pharmacy Manager, RedBox Rx
Positions that Report to you: None
Primary Duties and Responsibilities
  • Assists RedBox Rx patients via phone, chat and email.
  • Create and maintain patient profiles.
  • Perform drug utilization review and pre-verification of prescriptions.
  • Provides counseling to RedBox Rx patients in accordance with all state and federal statutes and regulations.

Secondary Duties and Responsibilities
  • Works with co-workers as a team to ensure strict adherence to standard operating procedures and facility policies.
  • Performs other related job duties and special projects as required.
  • Handles inquiries that require a pharmacist's expertise and judgment.
  • Assists in training other employees.
  • Assists in adherence to quality assurance standards.
  • Adheres to all statutes and regulations pertaining to a pharmacist.
  • Reports to work when scheduled and works expected number of hours.
  • Reports any medication errors to appropriate personnel.

Education and Experience
  • College degree and active licensure as a registered pharmacist in Iowa with the ability to be licensed in additional states.
  • Six months to a year of similar work experience.
  • Current and active licensure as a Registered Pharmacist in California
  • California Pharmacist-in-Charge (PIC) preferred

Physical Requirements
  • Visual requirements include: ability to see detail at near and far range with or without correction.
  • Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
  • Must be able to perform the following physical activities: Stooping, kneeling, crouching, standing, reaching, lifting, grasping, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics
  • Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
  • Strong leadership skills; ability to assist other members of the department.
  • Must have the ability to do logical or scientific thinking to solve problems; several abstract and concrete variables.
  • Excellent verbal and written communication skills
  • Have the ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations
  • Ability to work in a fast paced environment, assisting in the preparation of accurate prescriptions.
  • Must be able to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data.

Working Conditions
This position operates in a fast-paced remote environment and requires the ability to effectively manage multiple tasks on a daily basis.
Equipment Used to Perform Job
Operating software, Excel, Word, and Outlook.
Confidentiality
Maintains the confidentiality of the customer's private medical information according to the HIPAA act
The anticipated hourly starting wage for this position is $72.80 to $91.00 depending on experience.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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