Essential Responsibilities
• Work with Team Members to ensure the success and development of other Team Members.
• Ensure that the team meets production standards, deadlines, and work schedules by paying close attention work trends and identifying and reporting area needs to Patient Access Manager and/or Facility Lead timely.
• Ensure high quality of superior customer service is delivered and maintained.
• Provides superior customer service to all patients, works through patient-raised issues, and recommends appropriate solutions.
• Ensure proper workflow procedures are followed by the entire Team.
• Ensure Team productivity is achieved (Adherence to schedule and department guidelines as set forth by the Patient Access Manager and/or Facility Lead, including any member of R1 Management.
• Maintain an extremely high level of confidentiality with regards to any discussion held at management and above level.
• Ensure effectiveness of quality assurance program.
• Flexibility to work in multiple areas and maintain efficiency, depending on the business need.
• Ensures patient privacy and confidentiality policies and standards are met and maintained.
• Efficient and effective utilization of all available departmental resources, whether human, physical, or technological.
• Complete daily worklists and reports from registration and billing systems.
• Participates in the selection, training and development of patient access representative staff in order to meet production, quality standards and metric goal expectations.
• Sound decision making regarding prioritization of tasks for the most efficient and effective use of time and equipment to accomplish production and metric goals.
• Responsible for creating and maintaining a positive, motivated, people oriented departmental culture by maximizing team member morale and engagement.
• Exercise sound judgment in distribution of tasks and, whenever necessary, effectively delegates responsibilities and work assignments to other team personnel.
• Effective and consistent cooperation and communication with other departments.
• Perform any other special projects, duties, or assignments in a timely and efficient manner, as assigned by R1 Management, Patient Access Manager and/or Facility Lead.
Education Level
High School - Equivalent experience will be considered
Experience Level
Minimum of 4 years of experience
Licenses and Certifications
Not Specified
Skills
Not Specified
Physical Demands
• Sitting
• Standing
• Extended Computer Usage
• Walking
Work Environment
• Well-lit
• Remote
• Noise Level -Quite
• Climate ControlledFor this US-based position, the base pay range is $20.94 - $28.87 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
