ZipRecruiter

Log In

1

Freelance It Help Desk Jobs in Westchester County, NY

H star

Help Desk Engineer (Level 3)

Manhattan, NY · On-site

Mets Technology delivers reliable, secure, and customer-focused IT services in a fast-paced, high ... We are seeking a Help Desk Engineer (Level 3) to serve as a senior technical resource within End ...

Saxon Global

Help Desk Technician

Paramus, NJ · On-site

$20.25 - $27.25/hr

Help Desk Technician Looking for a Help Desk Technician to provide front-line IT support for staff and end users. Candidates must be within driving distance of Paramus, NJ and have reliable ...

Blue Owl

Senior Associate, Help Desk

Manhattan, NY · On-site

$105K - $115K/yr

To learn more, visit www.blueowl.com The Information Technology team is looking to hire a Senior Associate to join the Help Desk team. This group plays a critical role in enabling secure, efficient ...

Blue Owl

Senior Associate, Help Desk

New York, NY · On-site

$105K - $115K/yr

To learn more, visit www.blueowl.com The Information Technology team is looking to hire a Senior Associate to join the Help Desk team. This group plays a critical role in enabling secure, efficient ...

Blue Owl

Senior Associate, Help Desk

New York, NY

$105K - $115K/yr

To learn more, visitwww.blueowl.com The Information Technology team is looking to hire a Senior Associate to join the Help Desk team. This group plays a critical role in enabling secure, efficient ...

LeadStack Inc.

IT Support Specialist

Manhattan, NY · On-site

$34.25/hr

RESPONSIBILITIES Working on site running our IT help desk Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware Image and deploy laptops ...

LeadStack Inc.

IT Support Specialist

Manhattan, NY · On-site

$34.25/hr

RESPONSIBILITIES Working on site running our IT help desk Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware Image and deploy laptops ...

VMC Group

Help Desk Support Analyst

Bloomingdale, NJ · On-site

$20.75 - $28.50/hr

This role also serves as the primary intake and triage point for IT support requests through the Freshservice help desk system. Responsibilities not limited to: End User Support * Provide Tier 1 / ...

Archcare

Desktop Technician

Manhattan, NY

$22.25 - $28.25/hr

The IT Help Desk Desktop Technician's role is to ensure proper computer operation for the ArchCare organization so that Care Members can accomplish their business tasks. This role includes receiving ...

Archcare

Desktop Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

The IT Help Desk Desktop Technician's role is to ensure proper computer operation for the ArchCare organization so that Care Members can accomplish their business tasks. This role includes receiving ...

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

next page

Showing results 1-20

People also search for

All JobsFreelance It Help Desk JobsFreelance It Help Desk Jobs in Westchester County, NY

Freelance It Help Desk information

See Westchester County, NY salary details

$13

$24

$36

How much do freelance it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for freelance it help desk in Westchester County, NY is $24.66, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Freelance It Help Desk vs IT Support Specialist?

AspectFreelance It Help DeskIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+Similar certifications, often required
Work EnvironmentRemote, flexible, client-basedOn-site or remote, company-based
Employer & IndustrySelf-employed, freelance clientsEmployers in various industries
Search & Comparison IntentFreelance vs in-house support rolesJob roles, career growth

Freelance It Help Desk professionals typically work independently, providing remote support to multiple clients, while IT Support Specialists are usually employed by organizations, offering on-site or remote assistance. Both roles require similar certifications and technical skills, but differ mainly in work setting and employment structure.

What are popular job titles related to Freelance It Help Desk jobs in Westchester County, NY? For Freelance It Help Desk jobs in Westchester County, NY, the most frequently searched job titles are:
What job categories do people searching Freelance It Help Desk jobs in Westchester County, NY look for? The top searched job categories for Freelance It Help Desk jobs in Westchester County, NY are:
What cities near Westchester County, NY are hiring for Freelance It Help Desk jobs? Cities near Westchester County, NY with the most Freelance It Help Desk job openings:
Freelance It Help Desk jobs near you

Help Desk Engineer (Level 3)

H star

Manhattan, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:
About Mets Technology:
At Citi Field, technology is part of the everyday game plan - from front office productivity and clubhouse operations to ballpark systems that keep gates, concessions, security, and in-game entertainment running smoothly. Mets Technology delivers reliable, secure, and customer-focused IT services in a fast-paced, high-visibility environment where responsiveness and operational excellence matter every day and especially on game day.
We are seeking a Help Desk Engineer (Level 3) to serve as a senior technical resource within End User Services and the escalation closer when issues threaten business productivity or game-day readiness. This role provides advanced troubleshooting, escalation support, and technical guidance while strengthening service delivery across the organization - from office teams to ballpark operations.
Summary:
The Help Desk Engineer (Level 3) is the primary Tier 3 escalation resource and queue triage leader - owning complex, high-impact, time-sensitive issues that threaten productivity or game-day readiness. This role ensures crisp handoffs and fast resolution in partnership with Systems, Network, AV, and Product Support teams, while driving continuous improvement through root-cause analysis, repeat-issue elimination, and stronger support standards across offices and Citi Field operations.
This role has no direct people-management duties, but requires senior ownership, sound judgment, and calm execution during live events. It combines hands-on troubleshooting with mentorship, documentation/playbooks, cross-team coordination, and participation in post-incident reviews to identify trends and prevent repeat issues.
Essential Duties & Responsibilities:
Advanced Technical Support & Escalation
  • Tier 3 escalation for complex, high-impact, recurring issues affecting game-day readiness and stadium operations
  • Own major incidents and coordinate with wider Technology teams to restore service fast
  • Provide high-touch support for executives and business-critical/operational users
  • Rapidly assess impact, isolate root cause, and route/escalate with clear technical context
  • Resolve advanced issues across Windows/macOS, mobile, IAM, endpoint security, and core enterprise apps
Incident Response & Operational Support
  • Support outages and disruptions with clear communication, rapid recovery, and follow-up actions to prevent recurrence - especially when gates-open, in-game systems, or readiness are at risk
  • Participate in on-call and event support rotations (nights/weekends/holidays) aligned with homestands and special events
  • Meet SLAs and operational expectations; track outcomes and improve reliability through post-incident follow-up
Systems, Devices & Access Management
  • Own endpoint lifecycle support (provisioning, deployment, configuration, and decommissioning) for Windows, macOS, and mobile - standardizing builds to reduce repeat tickets
  • Administer and troubleshoot identity/access (provisioning, permissions, MFA) to ensure timely, least-privilege access
  • Support onboarding/offboarding (including seasonal/event roles) with strong security and compliance practices
Knowledge Sharing & Continuous Improvement
  • Analyze trends and recurring issues; partner with leadership/peer teams to improve workflows, metrics, and long-term fixes
  • Create and maintain clear documentation and knowledge articles/playbooks to increase first-contact resolution
  • Coach and mentor junior engineers and review complex tickets to raise support quality
Required Skills & Qualifications:
Experience
  • 7+ years of experience in IT Help Desk and direct End User Support roles
  • Demonstrated experience functioning as a senior or escalation-level engineer
  • Experience supporting both corporate office users and live event environments
Technical Expertise
  • Advanced troubleshooting across Windows, macOS, iOS/iPadOS, and enterprise productivity tools
  • Strong experience with Microsoft 365, Active Directory/Entra ID, and endpoint security concepts
  • Support experience with COTS/SaaS business apps (troubleshooting, vendor escalation, change management)
  • MDM administration (Microsoft Intune and JAMF preferred)
  • OS/app deployment and patching across Windows and macOS (testing rings, cadence, rollback planning)
  • Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
  • ITSM experience (Jira Service Management preferred)
  • Identity and authentication platforms (access provisioning, MFA, user lifecycle management; Okta preferred)
  • Working knowledge of cloud environments for initial triage (GCP and Azure preferred)
  • Asset management and documentation experience
Professional Attributes
  • Clear communicator who can translate technical issues for non-technical users
  • High ownership, accountability, and sound judgment under pressure
  • Organized, detail-oriented, and service-focused
  • Able to influence outcomes without formal authority
Preferred Certifications
  • CompTIA A+, Network+, and/or Security+
  • ITIL Foundation (or equivalent ITSM certification)
  • Microsoft endpoint or modern desktop certifications
Additional Requirements
  • Valid driver's license
  • Valid passport for occasional travel
  • Flexibility to support event-aligned schedules (evenings/weekends/holidays as needed)

Why This Role Matters
This Help Desk role delivers stability in critical moments, raises the standard of service, and helps the organization stay ready for every homestand and special event. By combining deep technical expertise with senior-level leadership and a continuous-improvement mindset, the Level 3 Engineer strengthens reliability over the course of the season-supporting live baseball operations and the fan experience, from behind-the-scenes staff workflows to the systems that help Citi Field run smoothly on game day.
The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.
The New York Mets value the unique qualities individuals with various backgrounds and experiences can offer the organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.
Salary Range: $95,000 - $110,000
For technical reasons, we strongly advise to not use an .edu email address when applying. Thank you very much.

Apply