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Freelance Help Desk Tier 2 Jobs in Anaheim, CA (NOW HIRING)

pplco

IT Help Desk Tier 1

Los Angeles, CA · On-site

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

The People Concern

IT Help Desk Tier 1

Los Angeles, CA · On-site

$25 - $27/hr

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

The People Concern

IT Help Desk Tier 1

Los Angeles, CA · On-site

Role: IT Help Desk Tier 1 Reports to: IT Manager 2 Program: 9012- Housing Development Department: IT Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting ...

BKF Engineers

IT Help Desk Technician II

Costa Mesa, CA · On-site

$23 - $30/hr

Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving ... Monitor and manage help desk ticketing system to ensure timely responses and resolutions. * Mentor ...

BKF

IT Help Desk Technician II

Costa Mesa, CA · Hybrid

$23 - $30/hr

Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving ... Monitor and manage help desk ticketing system to ensure timely responses and resolutions. * Mentor ...

BKF

IT Help Desk Technician II

Newport Beach, CA · Hybrid

$23 - $30/hr

Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving ... Monitor and manage help desk ticketing system to ensure timely responses and resolutions. * Mentor ...

BKF

IT Help Desk Technician II

Newport Beach, CA · Hybrid

$23 - $30/hr

Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving ... Monitor and manage help desk ticketing system to ensure timely responses and resolutions. * Mentor ...

BKF

IT Help Desk Technician II

Costa Mesa, CA · On-site

$23 - $30/hr

Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving ... Monitor and manage help desk ticketing system to ensure timely responses and resolutions. * Mentor ...

BKF

IT Help Desk Technician II

Costa Mesa, CA · Hybrid

$23 - $30/hr

Serve as a primary point of contact for Tier 1 and Tier 2 technical support issues, resolving ... Monitor and manage help desk ticketing system to ensure timely responses and resolutions. * Mentor ...

Wattpad

[WEBTOON] Help Desk - Contractor

Los Angeles, CA · On-site

$26.44 - $40.86/hr

Help Desk Contractor (Tier 1 - 2) WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of ...

BoxLunch

Help Desk Associate

City Of Industry, CA · Hybrid

$20 - $23/hr

Minimum of 2 years of practical experience in help desk support, or a combination of education and certifications with equivalent work experience. * Experience with incident tracking and asset ...

Onsite Computing, Inc

Level 3 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

Onsite Computing

Level 3 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

... tier support to our clients. This role involves resolving complex technical issues, mentoring ... Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Knowledge/Experience: * 1-2 years help desk experience * High School degree or equivalent * Proven ability to troubleshoot computer hardware and Microsoft Windows * Experienced with network ...

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How much do freelance help desk tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for freelance help desk tier 2 in Anaheim, CA is $24.24, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.16 per hour, depending on experience, location, and employer.
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Freelance Help Desk Tier 2 jobs near you

IT Help Desk Tier 1

pplco

Los Angeles, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

Role: IT Help Desk Tier 1

Reports to: IT Manager 2

Program: 9012- Housing Development

Department: IT

Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018

Setting: 100% Onsite

Schedule: Monday - Friday, 8:30am - 5pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The Help Desk Tier 1 is responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software, and other miscellaneous equipment.

Job Description Essential Duties and Responsibilities:

  • Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones, and/or server support) - ask questions to determine the nature of the problem.
  • Responsible for setting up workstations with computers and necessary peripheral devices.
  • Responsible for installing and configuring appropriate software and functions according to specifications.
  • Offer daily operations and systems support to employees in person, via phone, or email.
  • Troubleshoot hardware and software issues in person, remotely, and via phone.
  • Verify the functionality of hardware and software components.
  • Follow up with users to ensure resolution of issues.
  • Identify and escalate situations requiring urgent attention.
  • Inform management of recurring problems.
  • Log all help desk interactions; Track and route problems and requests, and document resolutions.
  • Redirect problems to the correct resource.
  • Research questions using available information resources.
  • Stay current with system information, changes, and updates.
  • This position will drive to our various locations to serve and assist.

Job Description Qualifications:

  • Associate's Degree in Computer Science or related field preferred
  • Minimum two (2) years of experience in troubleshooting and providing help desk support
  • Minimum two (2) years of experience in computer networks and systems maintenance
  • Minimum two (2) years of customer service background
  • Requires a valid and clean driver's license, auto insurance, and reliable transportation
  • Ability to meet deadlines and manage stress effectively in high-pressure situations
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
  • A strong sense of discretion and confidentiality is required
  • Strong experience in Microsoft Suite
  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment

Job Description Preferred Qualifications:

  • CompTIA A+ Certification
  • Bachelor's Degree in Computer Science or related field is a plus

Job Description Work Environment:

  • Combination of field and office environment
  • Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
  • On occasion walk or drive to different local sites
  • Will necessitate working in busy and loud environments
  • Will be exposed to elements like cold, heat, dust, noise and odor
  • May need to bend, stoop, twist, and sit throughout the day

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