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Freelance Customer Service Email Response Jobs in Decatur, IN

Greif

Customer Service Specialist

Van Wert, OH · On-site

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight. First level ...

Greif

Customer Service Specialist

Van Wert, OH · On-site

$15.50 - $20.50/hr

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight. First level ...

Greif, Inc.

Customer Service Specialist

Van Wert, OH · On-site

$15.50 - $20.50/hr

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight. First level ...

Sweetwater

Customer Service Representative

Fort Wayne, IN · On-site

$14.75 - $20/hr

Customer Service Representative Sweetwater, the nation's #1 online retailer of pro audio equipment ... Respond to email inquiries * Properly escalate customers as needed to address complex situations ...

centralins

Customer Service Specialist

Van Wert, OH · Hybrid

$15.50 - $20.50/hr

Services a high volume of incoming callsand emails from policyholders, agents, and internal customers * Exercises initiative and judgment while researching and responding to customer inquiries

centralins

Customer Service Specialist

Van Wert, OH · Hybrid

$15.50 - $20.50/hr

Services a high volume of incoming callsand emails from policyholders, agents, and internal customers * Exercises initiative and judgment while researching and responding to customer inquiries

Central Insurance

Customer Service Specialist

Van Wert, OH · On-site

$15.50 - $20.50/hr

Services a high volume of incoming calls and emails from policyholders, agents, and internal customers * Exercises initiative and judgment while researching and responding to customer inquiries

PTSolutions

Customer Service Representative

Fort Wayne, IN

$14.50 - $19.75/hr

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers ... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ...

PTSolutions

Customer Service Representative

Fort Wayne, IN · On-site

$14.50 - $19.75/hr

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers ... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ...

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All JobsCustomer Service Email Response JobsFreelance Customer Service Email Response JobsFreelance Customer Service Email Response Jobs in Decatur, IN

Freelance Customer Service Email Response information

See Decatur, IN salary details

$9

$22

$66

How much do freelance customer service email response jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for freelance customer service email response in Decatur, IN is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $18.08 per hour, depending on experience, location, and employer.

What is a freelance customer service email response specialist?

A Freelance Customer Service Email Response specialist is a professional who handles customer inquiries, complaints, or support requests via email on a contract or project basis rather than as a full-time employee. Their main role is to respond to customer emails promptly and professionally, addressing concerns, resolving issues, and providing information about products or services. They may work for multiple clients or companies remotely, often using customer support platforms and following specific guidelines set by each client. This role requires strong written communication skills, empathy, and problem-solving abilities.

What are the key skills and qualifications needed to thrive as a freelance customer service email response specialist?

To thrive as a Freelance Customer Service Email Response specialist, you need strong written communication skills, problem-solving abilities, and a good understanding of customer service principles, often supported by prior experience in customer support roles. Familiarity with help desk software, CRM systems, and email management tools such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and professionalism help you build rapport with customers and resolve issues efficiently. These skills and qualities are crucial to providing prompt, accurate, and satisfactory resolutions that maintain customer loyalty and protect brand reputation.

What are some common challenges faced in a freelance customer service email response role, and how can I prepare for them?

Freelance Customer Service Email Responders often encounter challenges such as managing multiple client accounts simultaneously, maintaining consistent communication standards, and handling high email volumes efficiently. To prepare, it's important to develop strong organizational and time-management skills, stay updated on each client’s policies, and use tools like templates and ticketing systems to streamline responses. Additionally, freelancers must be adept at working independently and prioritizing tasks to meet deadlines while providing high-quality service.

What is the difference between Freelance Customer Service Email Response vs Freelance Virtual Assistant?

AspectFreelance Customer Service Email ResponseFreelance Virtual Assistant
Primary RoleResponding to customer emails, resolving issues, providing supportHandling various administrative tasks, scheduling, email management
Skills NeededCustomer service, communication, problem-solvingOrganization, communication, multitasking
Work EnvironmentRemote, client-specificRemote, diverse industries
Common CertificationsCustomer service experience, communication skillsAdministrative skills, time management

Freelance Customer Service Email Response focuses on addressing customer inquiries via email, emphasizing support and problem resolution. Freelance Virtual Assistants handle a broader range of administrative tasks, including email management, scheduling, and data entry. While both roles require strong communication skills and remote work setup, Customer Service Email Response is specialized in customer support, whereas Virtual Assistants provide versatile administrative assistance.

Is remote freelance customer service email response a stressful job?

Remote freelance customer service email response jobs can be stressful due to high volumes of customer inquiries and the need for quick, accurate responses. Managing multiple clients and maintaining professionalism under pressure are common challenges, but experience and good communication skills can help reduce stress levels.

What are the most commonly searched types of Customer Service Email Response jobs in Decatur, IN?

The most popular types of Customer Service Email Response jobs in Decatur, IN are:

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For Freelance Customer Service Email Response jobs in Decatur, IN, the most frequently searched job titles are:

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The top searched job categories for Freelance Customer Service Email Response jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Freelance Customer Service Email Response jobs?

Cities near Decatur, IN with the most Freelance Customer Service Email Response job openings:

Freelance Customer Service Email Response jobs near you

Payroll Customer Service Specialist

Benchmark Human Services

Fort Wayne, IN • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Benchmark Human Services rating

4.8

Company rating: 4.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

224th of 243 rated social care providers

Job description

Description

Since 1960, Benchmark has been connecting people and potential.  We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their full potential. This mission extends to our employees, who bring our mission to life each day.  We actively strive to be a workplace that honors the unique experiences, perspectives, and strengths of our employees. We believe we are stronger, better, and more effective in our pursuits when we create space for everyone to be their authentic selves.


Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more. View our 65 Years of Stories campaign to learn more about the impact Benchmark employees have made across the country.


We are hiring a Customer Service Specialist to be responsible for day-to-day employee payroll issues, answer internal and external calls/emails from employees and/or their supervisor to resolve payroll concerns, research issues and resolve problems. Candidates must be organized, have good communication and problem-solving skills, and be familiar with Microsoft products. 


Schedule:

Full Time, Monday - Friday 8am - 4:30pm


Benefits:

  • Health, vision and dental insurance
  • Life Insurance
  • 401k plan with company match
  • Tuition Reimbursement
  • Paid Time Off and Sick Time Pay
  • Flexible Spending Accounts (FSA)
  • Advancement Opportunities
  • Employee Discounts
  • Referral Bonuses
  • and More!


Job Responsibilities: 

  • Answer phones
  • Maintain helpdesk ticket system
  • Review, respond and prioritize payroll issues.
  • Troubleshoot and take proactive actions to payroll issues.
  • Educate employees on correct procedures.
  • Respond timely to employee issues.
  • Maintain payroll files.
  • Assist in backing up co-workers in department.
  • Report any suspected abuse, neglect or exploitation immediately to supervisor or department head.
  • Other duties as assigned.
  • Comply with all standards to assure the health and safety of all individuals.
  • Report to work as scheduled.


Qualifications: 

  • High school diploma / GED
  • Minimum 3 years customer service experience
  • Attention to detail and ability to multitask


Interested candidates can apply online at BenchmarkHS.com/Careers


Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply. Candidates selected for hire will be required to complete a background check in accordance with company policy and applicable laws.


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