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We are Looking for " Fresher's Application Support "

krg technology inc

Tampa, FL

Contractor

Re-posted 2 days ago

Job description

Company Description

Thanks & Regards
Kumar.T | Resourcing Executive
KRG Technologies, Inc.,
25000 Avenue Stanford, Suite #243, Valencia, CA 91355
Direct : 661-367-8000 Ext : 303 | www.krgtech.com

Job Description

Job description : Fresher's Application Support
Location : Tampa, FL
Duration : CTH
NOTE: Fresher's with good capstone or less than 1 year experienced with 3 year degrees (Associates or Bachelors)
Here is the description of roles and expectations. Fresher with good capstone or less than 2 years experienced with 3 year degrees (Associates or Bachelors) is what we are looking at.
Service Tier JD Skills Expectation
Level 1 / 1.5 Initial support level and first interface for end user & system generated application issues
Work as a part of Application Command Center that includes monitoring and system health checks
Work as a part of the L1.5 group drives SOP / Script based resolution and fulfillment Good Communication Skills
Foundation in IT Service Management (Handling Incidents, Troubleshooting, working through ticketing tools, experience in systems management / monitoring tools will be useful)
Computer Science Education with good foundation in technical skills and basics on Java / .NET / C++ / C#/SQL/Oracle
Associates / 3 year degrees in Computer Programming, Computer Science etc.,
Level 2 Work as a part of L2 team that focuses on Unknown resolution and Adhoc fulfillment through configuration changes
Perform Application Root Cause Analysis and continual pursuit to reduce incidents / disruptions of services
Continual effort to pass incidents to L1 / L1.5 through creation of Knowledge Artifacts / scripts
Perform minor bug fixes and ensure application stability Good Communication Skills
Specialize in one core technology (C++/C, Java, .Net, SQL, Oracle etc.,)
Ability to work with multiple stakeholders
Adept in SDLC basics
Foundation in IT Service Management, IT processes, ticketing tool etc.,
Any Certifications will be useful
Associates / 3 year degrees in Computer Programming, Computer Science etc.,
If you are not interested in the role or if now isn't a great time for a move, just let me know if I can help in the future.
Thanks for your time,

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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