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Freelance Avaya Ivr Developer Jobs (NOW HIRING)

CLOUD 9 SOLUTIONS, LLC

Telecom Engineer

Lansing, MI · On-site

SIP Gateways (AudioCodes), Avaya SIP environment, CMS; Nice Recording & WFM systems, Nice Cxone ... Assists with various telephony duties, including vectoring, CTI, IVR integration, SIP call routing ...

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Freelance Avaya Ivr Developer information

What is a freelance Avaya IVR developer?

A Freelance Avaya IVR Developer is a professional who designs, develops, and maintains Interactive Voice Response (IVR) systems using Avaya technologies on a contract or project basis. They work independently for various clients, helping businesses automate phone-based customer interactions, route calls efficiently, and integrate telephony systems with databases or CRM platforms. Their expertise typically includes Avaya Aura, Experience Portal, VoiceXML, and related scripting languages, ensuring customized call flows and seamless customer experiences. Freelancers in this role must stay updated with the latest Avaya products and best practices to deliver optimal solutions.

What are the key skills and qualifications needed to thrive as a freelance Avaya IVR developer?

To thrive as a Freelance Avaya IVR Developer, you need strong expertise in IVR application design, Avaya Aura Experience Portal, and programming languages like VXML and Java, often supported by a degree in computer science or relevant certifications. Familiarity with tools such as Avaya Orchestration Designer, SIP protocols, and experience with telephony APIs are typically required. Excellent problem-solving, client communication, and project management skills help you deliver customized solutions and manage client expectations. These skills ensure you can build robust, user-friendly IVR systems that meet business requirements and drive customer satisfaction.

What are some common challenges faced by freelance Avaya IVR developers when working with clients remotely?

Freelance Avaya IVR Developers often encounter challenges such as aligning with clients' specific telephony requirements and navigating various Avaya platform versions. Communication and remote troubleshooting can be complex, especially when clients have limited technical knowledge or access restrictions. Additionally, managing expectations and ensuring timely updates are crucial, as project scopes may shift during implementation. Building clear documentation and maintaining proactive communication help overcome these obstacles and deliver high-quality IVR solutions.
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Infographic showing various Freelance Avaya Ivr Developer job openings in the United States as of August 2026, with employment types broken down into 20% Full Time, and 80% Contract. Highlights an 80% In-person, and 20% Remote job distribution.

Contact Center Systems Engineer

Techvilla Solutions

Montpelier, VT • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We are seeking a Contact Center Systems Engineer with strong expertise in Avaya ACD and enterprise contact center technologies. The ideal candidate will support, troubleshoot, optimize, and maintain contact center infrastructure, including ACD platforms, telephony systems, call routing, IVR solutions, SIP trunking, and carrier integrations. This role requires strong analytical skills, hands-on troubleshooting experience, and the ability to support mission-critical contact center operations in a 24x7 environment.

Key Responsibilities
  • Design, configure, support, and optimize enterprise contact center solutions with a primary focus on Avaya ACD platforms.
  • Troubleshoot complex call routing, IVR workflows, call flows, routing logic, and telephony system issues.
  • Manage carrier connectivity, including SIP trunks, toll-free services, DIDs, DNIS, ANI, toll fraud prevention, and related telephony services.
  • Monitor and troubleshoot voice quality issues, including latency, jitter, packet loss, and VoIP performance.
  • Perform root cause analysis using system logs, troubleshooting traces, SQL queries, XML files, and diagnostic tools.
  • Configure and support ODBC connections and data integrations.
  • Collaborate with network, application, and infrastructure teams to resolve complex production issues.
  • Participate in a 24x7 on-call rotation and support incident, problem, and change management activities.
  • Maintain technical documentation, runbooks, network diagrams, and operational procedures.
  • Track incidents and service requests using ITSM tools such as ServiceNow.
  • Support contact center integrations including CTI, IVR/VRU, call recording, Workforce Management (WFM), and digital communication channels.
  • Ensure systems comply with security, access control, and data privacy standards including PCI, PII, and HIPAA.
  • Communicate technical issues and recommendations effectively to technical and non-technical stakeholders.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
  • 5+ years of experience supporting enterprise contact center or telephony environments.
  • Strong hands-on experience with Avaya ACD or another enterprise Automatic Call Distribution platform.
  • Deep understanding of ACD architecture, call routing, IVR configuration, and contact center operations.
  • Experience with SIP trunking, VoIP protocols (SIP, SRTP), and enterprise telephony technologies.
  • Strong knowledge of TCP/IP networking fundamentals and voice quality troubleshooting.
  • Experience writing SQL queries for troubleshooting and reporting.
  • Working knowledge of XML, ODBC configuration, and file transfer utilities.
  • Experience with ServiceNow or other ITSM/ticketing platforms.
  • Strong understanding of incident, problem, and change management processes.
  • Excellent troubleshooting, analytical, and communication skills.

Apply