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Freelance Application Production Support Jobs (NOW HIRING)

FleetPride, Inc.

Application Support Analyst

Dallas, TX · On-site

The Analyst will be a key production resource supporting Salesforce and/or Sterling Order Management System (OMS) environments, along with a strong background in application troubleshooting, incident ...

HAN IT Staffing Inc.

Production Support

Buffalo, NY · On-site

$40.75 - $53/hr

Production Support Tool Chain: A typical incident flow under this SOW would be: Dynatrace ... Application Security Analysts * Release & Change Coordinators * Incident/Problem Managers Cloud ...

CitiusTech

Production Support

Dallas, TX · On-site

Production Support Linux/Unix administration & Shell scripting Java& EDI SQL querying and database ... Create/develop/utilize application monitoring solutions to enhance application availability and ...

Southwest - Carlton Staffing

Be Seen First

Production Support

Houston, TX · On-site

$18 - $19/hr

We're hiring a Production Support Specialist for our Northwest Houston client! We are looking for ... An application with us is an open application with our rock-star clients. Don't wait another minute!

Carlton Staffing

Production Support

Stafford, TX · On-site

$19 - $20/hr

We're hiring a Production Support for our Houston, TX client! We are looking for experienced ... An application with us is an open application with our rock-star clients. Don't wait another minute!

Infojini Inc

Production Support

New York, NY · On-site

OS, application design, implementation, hardware infrastructure, network, database servers Computer ... Production Support Location: New York City, New York Duration: Full Time

JS Consulting

Prod Support

Raleigh, NC · On-site

Experience with application/production support and incident management in the banking domain * Experience with FIS applications such as IBS Insights is preferred * Certified in ITIL and Six Sigma ...

Skillcloud HCM

Production Support

Oxford, ME

$18 - $22/hr

Grover Precision | Production Support | Oxford, Maine Grover Precision, a family-owned business, is ... in application materials based on available information. These tools assist our recruitment team ...

Skillcloud HCM

Production Support

Oxford, ME · On-site

$18 - $22/hr

Grover Precision | Production Support | Oxford, Maine Grover Precision, a family-owned business, is ... in application materials based on available information. These tools assist our recruitment team ...

Marmon Holdings, Inc.

Production Support

Alexandria, LA · On-site

$16.25 - $22/hr

We are looking for a Production Support who is safety conscious and willing to learn and grow with ... If you require any reasonable accommodation to complete your application or any part of the ...

ITech Recruiting

Java Production/Trade Floor

Manhattan, NY · On-site

$56.25 - $72.75/hr

Application Production Support experience is a plus. * OPICS * TRM/TRAIANDA BUSINESS KNOWLEDGE Desired/Plus: FX / Foreign Exchange business knowledge is a plus. COMPETENCIES Required/Must have:

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Freelance Application Production Support information

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$31K

$161.2K

$206K

How much do freelance application production support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for freelance application production support in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is a freelance application production support?

Freelance Application Production Support professionals are independent contractors who help maintain, troubleshoot, and resolve issues in software applications after they have been deployed into production environments. Their responsibilities typically include monitoring application performance, responding to incidents, applying patches, and collaborating with development and operations teams to ensure seamless application availability. They often work remotely and are hired on a project or hourly basis, providing flexible support to organizations that need expert technical assistance without hiring full-time staff.

What are the key skills and qualifications needed to thrive as a freelance application production support specialist?

To thrive as a Freelance Application Production Support specialist, you need strong troubleshooting abilities, technical knowledge of relevant programming languages, and experience with application monitoring, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems like Jira, monitoring tools such as Nagios or Splunk, and knowledge of ITIL processes or relevant certifications are often required. Excellent communication, problem-solving skills, and the ability to work independently under pressure help set top performers apart. These skills are crucial for quickly resolving incidents, ensuring application uptime, and maintaining client satisfaction in a fast-paced, remote environment.

What are some typical challenges faced by freelance application production support professionals, and how can they be managed?

Freelance application production support professionals often face challenges such as quickly understanding diverse client systems, managing multiple projects with varying priorities, and maintaining clear communication across remote teams. To manage these challenges, it’s important to establish strong documentation practices, use project management tools to track issues and deadlines, and proactively communicate with stakeholders. Building a network of technical contacts and continuously updating your knowledge of different platforms can also help you adapt efficiently to new client environments.

What is the difference between Freelance Application Production Support vs Freelance Application Developer?

AspectFreelance Application Production SupportFreelance Application Developer
CredentialsIT certifications, experience with support toolsProgramming skills, software development certifications
Work EnvironmentClient sites, remote support, production environmentsDevelopment environments, coding platforms, client offices
Employer & Industry UsageTech companies, financial institutions, healthcareStartups, software firms, tech agencies
Search & Comparison IntentSupport roles, troubleshooting, maintenanceDevelopment projects, coding, application building

Freelance Application Production Support focuses on maintaining and troubleshooting existing applications in live environments, requiring support skills and certifications. In contrast, Freelance Application Developer involves creating and coding new applications or features. Both roles are essential in the software industry but serve different stages of the application lifecycle.

More about Freelance Application Production Support jobs

What cities are hiring for Freelance Application Production Support jobs?

Cities with the most Freelance Application Production Support job openings:

What are the most commonly searched types of Application Production Support jobs?

The most popular types of Application Production Support jobs are:

What states have the most Freelance Application Production Support jobs?

States with the most job openings for Freelance Application Production Support jobs include:

What job categories do people searching Freelance Application Production Support jobs look for?

The top searched job categories for Freelance Application Production Support jobs are:

Freelance Application Production Support jobs near you
Infographic showing various Freelance Application Production Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Application Support Analyst

FleetPride, Inc.

Dallas, TX • On-site

Full-time

Re-posted 7 days ago

FleetPride rating

7.5

Company rating: 7.5 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

125th of 371 rated vehicle maintenance

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
*** This role is based in Irving, TX. No relocation assistance will be provided.***
***This position is not eligible for immigration sponsorship now or in the future.***
Hybrid Policy: Monday - Thursday onsite, Friday work from home.
The Application Support Analyst is a dedicated Level 2 Application Support professional responsible for providing production support, issue resolution, and operational stability for critical business applications. The Analyst will be a key production resource supporting Salesforce and/or Sterling Order Management System (OMS) environments, along with a strong background in application troubleshooting, incident management, and customer support. This position plays a critical role in maintaining application performance, minimizing business disruptions, and driving continuous improvements across support processes. The primary duty is to handle ITSM, ServiceNow tickets, incoming queries, tickets, and help with requests from end users. The candidate will be responsible for taking detailed notes of the problem the user is experiencing, determining steps they can take to resolve the issue, and managing the flow of incoming incidents/requests, SLA, and best practices.
Essential Tasks
  • Work with the Onshore and Offshore team members to track the work on a daily/weekly basis.
  • Come with experience in Production Support and share ideas on areas of improvement.
  • Good knowledge of working with Service Now, reporting via Service Now.
  • Ensuring the incidents and Service requests are addressed within the defined SLA's.
  • Receives and handles incoming issues for applications following agreed procedures.
  • Provides application production support for core applications that support the business including BY WMS, iSeries, Salesforce, Boomi, etc.
  • Logs incidents and service requests and maintains relevant records.
  • Identifies and classifies incident types and service interruptions.
  • Records incidents cataloging them by symptoms and resolution.
  • Acts under guidance to record and track reliability data for our services.
  • Escalates complex or unresolved incidents to Level 3 Application support.
  • Systematically interprets user problems and identifies solutions and possible side effects.
  • During change, acts systematically to respond to the day-by-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
  • Maintains records, informs users about the process, and advises relevant persons of actions taken.
  • Provides first line investigation, triage and diagnosis and promptly allocates unresolved issues as appropriate.

Responsibilities
  • Support, monitor, test and troubleshoot user and system related application and software productions problems. Escalates as appropriate.
  • Performs daily ticket analysis and maintenance. Follows up on requests and annotates tickets as appropriate with progress and status. Ensure the requestor stays informed.
  • Responsible for communicating, promoting, and adhering to IT standard operating procedures (SOP).
  • Analyze user needs, problem-solving and reach acceptable solutions.
  • Identify gaps in systems and processes that would cause incorrect data and performance issues.
  • Provide Level 1/2 support for the platform and applications, escalate issues according to guidelines, and track to resolution.
  • Ability to be flexible and quickly adapt to a changing and fast-growing environment.
  • Always maintains a high level of system support and client satisfaction to end-users.
  • Champion the adoption of self-service analytic tools and reporting environments

General Attributes
  • Must be detail oriented, organized, service oriented and responsible.
  • Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Understanding the implication of new information for both current and future problem-solving and decision-making.
  • Able to motivate themselves and a team to work together in the most efficient manner.
  • Able to perform effectively with supervision, either independently or as a team member.
  • Comprehensive knowledge of supported applications and improving processes.
  • Able to maintain confidentiality of information and systems.
  • Must be available and willing to work on weekends and holidays as we determine are necessary or desirable to meet business needs.
  • Excellent interpersonal, written, and oral communication skills required.
  • Strong customer service, presentation skills and require a high level of adaptability.
  • Able to execute other duties as assigned.

Minimum Qualifications
Education
  • Bachelor's degree in relevant technical field preferred.

Professional Experience/Competencies
  • 3 - 4 years of Applications/system/technical support experience related to hands-on practices and processes
  • Experience with industries such as distribution and supply chain preferred.
  • Strong troubleshooting/problem solving skills.
  • Professional communication and customer service skills, both written and oral, are a must.
  • Strong organizational skills with a keen ability to prioritize and multi-task.
  • 3+ years of experience with supporting users, remote and local, in an environment with more than 100 users.
  • Ability to focus on issues and collaborate with IT & business partners.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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