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Summary:

Manages the nursing services and staff for a department; ensures quality and full compliance with relevant policies and standards.

Responsibilities:

• Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families
• Ensuring consistent application of nursing services policies and standards throughout the organization
• Monitoring patient outcomes and quality and effectiveness of nursing care
• Overseeing performance of teams; identifying and addressing staff training and development needs
• Apprising medical staff, department heads, and administrators in matters related to nursing service and strategies

Standard I: Financial Management

• Recognizes the impact of reimbursement on revenue
• Understands the relationship between values-based purchasing and quality outcomes with revenue and reimbursement
• Creates, monitors, and analyzes a budget; explaining variance
• Conducts ongoing evaluation of productivity, forecasting future revenue and expenses
• Documents capital appropriations and project authorizations

Standard II. Human Resources Management

• Evaluates and specifies the critical resources required to accomplish the team's objectives
• Initiates requests for required resources based on staff competency with patient acuity
• Allocates team resources responsibly and equitably within the scope of labor laws
• Calculates resource usage to set a baseline for comparison
• Discovers opportunities to improve resource utilization
• Implements changes in role consistent with scope of practice
• Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow
• Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc.
• Adjusts management and personal style to fit the needs of different people and different situations
• Explores motivational factors and tailors motivational efforts to individual needs and situations for the department
• Conducts evaluations on personnel performance at the work place and recommends improvement plans
• Coaches others on operating personnel management systems and their processes

Standard III. Relationship Management and Influencing Behaviors

• Situation Management
• Identifies issues that require immediate attention
• Applies principles of crisis management to handle situations as necessary
• Manages conflict
• Promotes team dynamics
• Mentors and coaches staff
• Promotes Professional Management
• Promotes and encourages stress management
• Encourages participation in professional action
• Principles of self-awareness
• Fosters a healthy work environment
• Diversity
• Understands the components of cultural competence as they apply to the workforce
• Maintains an environment of fairness and processes to support it
• Capitalizes on differences to foster highly effective work groups

Standard VI. Performance Improvement/Safe Practice/Quality Care/Regulations

• Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues
• Provides direct service to internal or external customers
• Facilitates the resolution of customer problems, issues, or concerns
• Monitors and promotes workplace safety requirements resulting in positive patient outcomes
• Applies systems thinking knowledge as an approach to analysis and decision-making
• Demonstrates accountability for nursing research and quality improvement activities
• Provides evidence-based nursing care
• Promotes and communicates patient information effectively across the continuum of care

Standard V. Leadership

• Serves as a leader of patient care
• Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
• Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence
• Manages own behaviors during interactions, such as feedback giving, to shape workplace events
• Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity
• Employs leadership theories, such as contingency and transformational, and associated techniques
• Applies techniques of “action learning” to problem solve and personally reflect on decisions

Clinical Performance Improvement

• Shares experiences with process performance improvements across multiple areas
• Recognizes recurring and difficult problems and explores new or innovative solutions
• Leverages technology to facilitate the sharing of clinical performance or outcomes data
• Compares and contrasts different approaches for performance improvement; highlights pros and cons
• Creates mechanism for ensuring quality and performance measures are understood and valued by nursing staff
• Consults on and coaches on developing business cases to justify improvement initiatives

Clinical Policies and Standards

• Monitors different types of clinical practice to ensure compliance with standards
• Evaluates existing and evolving standards and procedures and their impact on the organization
• Informs others on advanced clinical standards and policies across medical specialties
• Collaborates with other functions in establishing and documenting joint standards
• Participates in the development of clinical policies and practices
• Develops control and monitoring mechanisms for clinical policies adherence

Healthcare Policy and Ethics Compliance

• Shares experiences with addressing diverse problems in healthcare policy compliance
• Demonstrates best practices for dealing with complex compliance or non-compliance situations
• Guides others in making correct decisions when faced with ethical dilemmas
• Designs or revises organizational practices and procedures to ensure compliance with policies
• Supports and coaches on mechanisms that encourage attention to compliance issues; all clinical activities
• Participates in translating policy changes into operational programs and services

Healthcare Regulatory Environment

• Implements programs as needed to comply with diverse healthcare laws or regulations
• Monitors regulatory compliance of all healthcare practices to ensure no violations
• Evaluates key aspects of pending healthcare regulations and legislation that may impact company
• Provides recommendations and implements solutions to existing and potential legal problems
• Shares main considerations and issues related to laws and regulations in the implementation of healthcare practices
• Collaborates and communicates with all departments of healthcare organization for the preparation for external audits.

Requirements:

Education/Skills

• Bachelor's Degree

Experience

• Minimum of 3-5 years of clinical patient care experience in a relevant setting
• Minimum of 2 years of healthcare leadership

Licenses, Registrations, or Certifications

• RN License in state of employment or compact
• BLS

Work Type:

Full Time