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Payments Fraud Manager - Forensic Investigations and Fraud - Financial Services

About Deloitte Regulatory, Risk & Forensic
Our Deloitte Regulatory, Risk & Forensic team helps client leaders translate multifaceted risk and an evolving regulatory environment into defensible actions that strengthen, protect, and transform their organizations. Join our team and use advanced data, AI, and emerging technologies with industry insights to help clients bring clarity from complexity and accelerate their path to value creation.

Work you'll do

As a Forensic Investigations and Fraud Manager you will supplement our team with deep expertise across key risk and operational domains. The ideal candidate will bring substantial hands-on experience in commercial banking, with a focus on fraud risk, operational controls, and payments across multiple channels. This role is intended to strengthen our team's capability to advise, design, and oversee fraud and risk management strategies as well as support wider banking operations projects. 

• Fraud Processes & Controls: 
• Evaluate the design and effectiveness of fraud processes, controls, monitoring, and reporting programs. 
• Partner with internal teams to develop, optimize, and document fraud-related controls, playbooks, and escalation procedures. 
• 2nd Line of Defense - Risk & Compliance: 
• Provide guidance on the implementation and oversight of risk management frameworks as part of the 2nd line of defense. 
• Support regulatory compliance efforts related to fraud, AML, payments, and operational risk. 
• Commercial Banking Operations: 
• Serve as the subject matter expert on end-to-end commercial banking operations, including lending, deposits, cash management, and treasury services. 
• Advise on opportunities for process improvement and operational risk reduction. 
• Payments Experience: 
• Analyze, improve, and monitor payment channels such as digital, card, check, and ACH/wire transfers. 
• Understand key payment risks, settlement processes, and evolving technologies. 
• Additional Helpful Experience: 
• Custody banking and investment banking exposure. 
• Direct experience liaising with external regulators, auditors, and key external partners. 
• Contributing to cross-functional project teams or transformation initiatives. 

The ideal candidate will bring:

• Extensive Fraud Risk Expertise: Demonstrated experience addressing both external and internal fraud, including deep familiarity with industry-standard fraud processes, prevention, detection, and response controls. 

• 1st and 2nd Line of Defense Experience: Proven background working in risk management or compliance roles, specifically within both 1st and 2nd line of defense, with a strong grasp of risk frameworks, regulatory requirements, and oversight functions. 

• Deep Knowledge of Commercial Banking Operations: A comprehensive understanding of commercial banking products and the operational processes supporting them, including lending, deposits, cash management, and treasury services. 

• Payments Experience: Hands-on experience across a range of payment types, including digital payments, card transactions, checks, and ACH/wire transfers-capable of analyzing and advising on payment processes, risks, and emerging technologies. 

• Preferred Additional Experience: Exposure to interfacing with external regulators, auditors, and managing or participating in cross-functional initiatives. Experience with fraud and security technologies, such as Feedzai, Feature Space, PRIME, and NICE/Actimize 

• Professional Attributes: Strong communication and stakeholder management skills, enabling collaboration with internal teams and external partners. Preferred candidates will also be familiar with applicable regulatory frameworks (e.g., FFIEC, BSA/AML, PCI DSS) and may hold certifications such as CFE, CAMS, or CRCM. 

The successful candidate would possess these skills

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships 
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor 
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team
Our Forensic, Discovery, & Financial Crime offering provides services to support anti-money laundering, discovery, business disputes, and investigations. We help protect brands from financial crime and other corporate misconduct, and empower government organizations with advanced tradecraft and technology to combat emerging and evolving threats.

Minimum Qualifications:

• 5+ years' experience in banking, financial services, or risk advisory-with demonstrated expertise in fraud and payments. 
• Bachelor's degree in business, finance, or related field.
• Experience in 2nd line of defense roles (risk/risk management, compliance, or oversight functions). 
• In-depth understanding of commercial banking products and core operations. 
• Familiarity with payment systems: digital, cards, checks, and ACH/wire. 
• Excellent communication and stakeholder management skills; proven ability to lead or advise cross-functional teams. 
• Practical knowledge of regulatory and compliance environments (e.g., FFIEC, BSA/AML, PCI DSS, OCC/FDIC standards, etc.) is highly desirable. 
• Bachelor's degree in business, finance, or related field; advanced degree or professional certifications (e.g., CFE, CAMS, CRCM) a plus. 
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel up to 25%, based on the work you do and the clients and industries/sectors you serve.

Preferred Qualifications:

• Advanced degree or professional certifications such as, CFE, CAMS, CRCM.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107600- $198400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various fac tors, including, without limitation, individual and organizational performance.

Payments Fraud Manager - Forensic Investigations and Fraud - Financial Services

About Deloitte Regulatory, Risk & Forensic
Our Deloitte Regulatory, Risk & Forensic team helps client leaders translate multifaceted risk and an evolving regulatory environment into defensible actions that strengthen, protect, and transform their organizations. Join our team and use advanced data, AI, and emerging technologies with industry insights to help clients bring clarity from complexity and accelerate their path to value creation.

Work you'll do

As a Forensic Investigations and Fraud Manager you will supplement our team with deep expertise across key risk and operational domains. The ideal candidate will bring substantial hands-on experience in commercial banking, with a focus on fraud risk, operational controls, and payments across multiple channels. This role is intended to strengthen our team's capability to advise, design, and oversee fraud and risk management strategies as well as support wider banking operations projects. 

• Fraud Processes & Controls: 
• Evaluate the design and effectiveness of fraud processes, controls, monitoring, and reporting programs. 
• Partner with internal teams to develop, optimize, and document fraud-related controls, playbooks, and escalation procedures. 
• 2nd Line of Defense - Risk & Compliance: 
• Provide guidance on the implementation and oversight of risk management frameworks as part of the 2nd line of defense. 
• Support regulatory compliance efforts related to fraud, AML, payments, and operational risk. 
• Commercial Banking Operations: 
• Serve as the subject matter expert on end-to-end commercial banking operations, including lending, deposits, cash management, and treasury services. 
• Advise on opportunities for process improvement and operational risk reduction. 
• Payments Experience: 
• Analyze, improve, and monitor payment channels such as digital, card, check, and ACH/wire transfers. 
• Understand key payment risks, settlement processes, and evolving technologies. 
• Additional Helpful Experience: 
• Custody banking and investment banking exposure. 
• Direct experience liaising with external regulators, auditors, and key external partners. 
• Contributing to cross-functional project teams or transformation initiatives. 

The ideal candidate will bring:

• Extensive Fraud Risk Expertise: Demonstrated experience addressing both external and internal fraud, including deep familiarity with industry-standard fraud processes, prevention, detection, and response controls. 

• 1st and 2nd Line of Defense Experience: Proven background working in risk management or compliance roles, specifically within both 1st and 2nd line of defense, with a strong grasp of risk frameworks, regulatory requirements, and oversight functions. 

• Deep Knowledge of Commercial Banking Operations: A comprehensive understanding of commercial banking products and the operational processes supporting them, including lending, deposits, cash management, and treasury services. 

• Payments Experience: Hands-on experience across a range of payment types, including digital payments, card transactions, checks, and ACH/wire transfers-capable of analyzing and advising on payment processes, risks, and emerging technologies. 

• Preferred Additional Experience: Exposure to interfacing with external regulators, auditors, and managing or participating in cross-functional initiatives. Experience with fraud and security technologies, such as Feedzai, Feature Space, PRIME, and NICE/Actimize 

• Professional Attributes: Strong communication and stakeholder management skills, enabling collaboration with internal teams and external partners. Preferred candidates will also be familiar with applicable regulatory frameworks (e.g., FFIEC, BSA/AML, PCI DSS) and may hold certifications such as CFE, CAMS, or CRCM. 

The successful candidate would possess these skills

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships 
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor 
Ability to meet deadlines
Ability to mentor and provide clear guidance to others

The Team
Our Forensic, Discovery, & Financial Crime offering provides services to support anti-money laundering, discovery, business disputes, and investigations. We help protect brands from financial crime and other corporate misconduct, and empower government organizations with advanced tradecraft and technology to combat emerging and evolving threats.

Minimum Qualifications:

• 5+ years' experience in banking, financial services, or risk advisory-with demonstrated expertise in fraud and payments. 
• Bachelor's degree in business, finance, or related field.
• Experience in 2nd line of defense roles (risk/risk management, compliance, or oversight functions). 
• In-depth understanding of commercial banking products and core operations. 
• Familiarity with payment systems: digital, cards, checks, and ACH/wire. 
• Excellent communication and stakeholder management skills; proven ability to lead or advise cross-functional teams. 
• Practical knowledge of regulatory and compliance environments (e.g., FFIEC, BSA/AML, PCI DSS, OCC/FDIC standards, etc.) is highly desirable. 
• Bachelor's degree in business, finance, or related field; advanced degree or professional certifications (e.g., CFE, CAMS, CRCM) a plus. 
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Ability to travel up to 25%, based on the work you do and the clients and industries/sectors you serve.

Preferred Qualifications:

• Advanced degree or professional certifications such as, CFE, CAMS, CRCM.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational ne...