... manage their relationship with Manulife. As Assistant Vice President, Unified Digital, you will ... security, fraud, operations, analytics, design, and transformation partners. * Bring clear ...
... manage their relationship with Manulife. As Assistant Vice President, Unified Digital, you will ... security, fraud, operations, analytics, design, and transformation partners. * Bring clear ...
Partner with Fraud Operations to monitor program activity and proactively mitigate risk Team ... Set clear team priorities and manage workload distribution, ensuring resources are allocated ...
Partner with Fraud Operations to monitor program activity and proactively mitigate risk Team ... Set clear team priorities and manage workload distribution, ensuring resources are allocated ...
The Associate Manager, Risk and Operations, supports the execution of risk management, operational ... Support AML, fraud, privacy and regulatory assessments as required Assist in regulatory change ...
The Associate Manager, Risk and Operations, supports the execution of risk management, operational ... Support AML, fraud, privacy and regulatory assessments as required Assist in regulatory change ...
Associate, Technology & Operations Business Management, Strategy & Operating Office
Toronto, ON · On-site
The Role As an Associate, Technology & Operations Business Management, you will contribute to the ... Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment ...
Associate, Technology & Operations Business Management, Strategy & Operating Office
Toronto, ON · On-site
The Role As an Associate, Technology & Operations Business Management, you will contribute to the ... Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment ...
The Senior Manager, Lending Strategy - Project Management leads the planning, execution, and ... They work closely with partners across Lending, Risk, Product, Fraud, Collections, Operations ...
The Senior Manager, Lending Strategy - Project Management leads the planning, execution, and ... They work closely with partners across Lending, Risk, Product, Fraud, Collections, Operations ...
The incumbent will report to the Senior Manager, Operations * The incumbent will often work closely with various internal departments (e.g., Fraud, Compliance, Contact Center, etc.) * The incumbent ...
The incumbent will report to the Senior Manager, Operations * The incumbent will often work closely with various internal departments (e.g., Fraud, Compliance, Contact Center, etc.) * The incumbent ...
DevOps Engineer
Toronto, ON · On-site
What You'll Do * Manage, configure, and automate cloud infrastructure using tools such ... Bonus points if you've worked ingaming,real-time fraud detection, orAI-driven personalization ...
DevOps Engineer
Toronto, ON · On-site
What You'll Do * Manage, configure, and automate cloud infrastructure using tools such ... Bonus points if you've worked ingaming,real-time fraud detection, orAI-driven personalization ...
Manager of Finance Operations
Toronto, ON · On-site
... of fraud and identity theft. Sigma Loyalty Group offers employees the opportunity to make a ... As Manager of Finance Operations, you will play a key role in keeping the organization's financial ...
Quick apply
Manager of Finance Operations
Toronto, ON · On-site
... of fraud and identity theft. Sigma Loyalty Group offers employees the opportunity to make a ... As Manager of Finance Operations, you will play a key role in keeping the organization's financial ...
DevOps Engineer
Toronto, ON · Remote
Manage, configure, and automate cloud infrastructure using tools such as Terraform and Ansible ... Bonus points if you've worked in gaming , real-time fraud detection , or AI-driven personalization ...
Quick apply
DevOps Engineer
Toronto, ON · Remote
Manage, configure, and automate cloud infrastructure using tools such as Terraform and Ansible ... Bonus points if you've worked in gaming , real-time fraud detection , or AI-driven personalization ...
Take full end-to-end accountability for key operational portfolios (including Fraud queues and ... Serve as the Plan Manager for Servicing Business Continuity Plans (BCP), actively maintaining ...
Take full end-to-end accountability for key operational portfolios (including Fraud queues and ... Serve as the Plan Manager for Servicing Business Continuity Plans (BCP), actively maintaining ...
... operational or compliance risks, and making recommendations to file Suspicious Activity Reports ... Fraud Management * Quality Assurance * Regulatory Compliance * Investigation Management * Policies ...
... operational or compliance risks, and making recommendations to file Suspicious Activity Reports ... Fraud Management * Quality Assurance * Regulatory Compliance * Investigation Management * Policies ...
... fraud decisioning, dispute resolution, and cybersecurity offerings ... This role acts as the bridge between product, sales, marketing, operations, and partner teams to ...
... fraud decisioning, dispute resolution, and cybersecurity offerings ... This role acts as the bridge between product, sales, marketing, operations, and partner teams to ...
You will play a key role in supporting hedge funds, co-investments, and managed accounts by ... Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment ...
You will play a key role in supporting hedge funds, co-investments, and managed accounts by ... Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment ...
... management, fraud, training, underwriting and claims integration, and lifecycle performance. Job Responsibilities * Lead the D2M Experience & Operations strategy and operating model for a simple ...
... management, fraud, training, underwriting and claims integration, and lifecycle performance. Job Responsibilities * Lead the D2M Experience & Operations strategy and operating model for a simple ...
Prioritize initiatives based on threat intelligence, incident trends, fraud patterns, and identity ... Partner with business leaders to embed secure behaviours into daytoday operations and ...
Prioritize initiatives based on threat intelligence, incident trends, fraud patterns, and identity ... Partner with business leaders to embed secure behaviours into daytoday operations and ...
Working closely with Investment Departments, Legal, Technology & Operations, Risk, and other ... Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment ...
Working closely with Investment Departments, Legal, Technology & Operations, Risk, and other ... Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment ...
Working closely with Investment Departments, Legal, Technology & Operations, Risk, and other ... Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment ...
Working closely with Investment Departments, Legal, Technology & Operations, Risk, and other ... Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment ...
Senior Program Manager
Toronto, ON · On-site +1
Lead the future of insider risk management by delivering strategic controls that protect our ... Experience working across cybersecurity, fraud, AML, compliance, operational risk, or governance ...
Senior Program Manager
Toronto, ON · On-site +1
Lead the future of insider risk management by delivering strategic controls that protect our ... Experience working across cybersecurity, fraud, AML, compliance, operational risk, or governance ...
Partners across Cybersecurity, Fraud, Financial Crimes, Corporate Security, Operations. Legal ... From in-depth training and coaching, to manager support and network-building opportunities, we'll ...
Partners across Cybersecurity, Fraud, Financial Crimes, Corporate Security, Operations. Legal ... From in-depth training and coaching, to manager support and network-building opportunities, we'll ...
Partners across Cybersecurity, Fraud, Financial Crimes, Corporate Security, Operations. Legal ... From in-depth training and coaching, to manager support and network-building opportunities, we'll ...
Partners across Cybersecurity, Fraud, Financial Crimes, Corporate Security, Operations. Legal ... From in-depth training and coaching, to manager support and network-building opportunities, we'll ...
Fraud Operations Manager information
What does a fraud operations manager do?
A Fraud Operations Manager oversees a team responsible for detecting, investigating, and preventing fraudulent activities within an organization, particularly in sectors like banking and finance. They develop and implement fraud prevention strategies, review suspicious transactions, and coordinate with law enforcement or regulatory bodies when necessary. Additionally, they analyze fraud trends, train staff on best practices, and ensure compliance with relevant laws and internal policies. Their role is crucial for minimizing financial losses and maintaining the organization's reputation.
What are the key skills and qualifications needed to thrive as a fraud operations manager?
To thrive as a Fraud Operations Manager, you need expertise in fraud detection, risk analysis, and a solid background in finance or business, often supported by a relevant degree. Familiarity with fraud management tools, case management systems, and certifications like Certified Fraud Examiner (CFE) are typically required. Strong leadership, critical thinking, and excellent communication skills help you lead teams and coordinate cross-functional investigations. These abilities are crucial for effectively preventing losses, maintaining regulatory compliance, and ensuring organizational trust.
What are some common challenges faced by fraud operations managers, and how can they effectively address them?
Fraud Operations Managers often encounter challenges such as rapidly evolving fraud tactics, high-pressure decision-making, and balancing customer experience with risk mitigation. To address these, they must stay up to date with industry trends, foster collaboration between fraud analysts, IT, and customer service teams, and implement adaptive fraud detection systems. Strong communication skills and continuous training for their teams are essential to respond effectively to changing threats and regulatory requirements.
Is a fraud operations manager a high paying job?
A fraud operations manager typically earns a competitive salary that reflects their responsibility for overseeing fraud prevention and detection processes. Salaries vary based on experience, industry, and location, but this role is generally considered well-paying within financial and risk management fields.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Job description
Join our Digital Transformation and Customer Centricity team.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier andlivesbetter. In Canada, we are accelerating a more unified digital experience that makes it easier for customers, advisors, and partners to find, access, and manage their relationship with Manulife.
As Assistant Vice President, Unified Digital, you will report to the VP, Digital Transformation and Customer Centricity and lead execution of Manulife Canada's Unified Digital mandate for Canada Segment. This is a senior transformation role focused on turning vision into a clear roadmap, mobilized teams, executivedecisions, and measurable delivery at pace and scale.
You will lead and support the Unified Digital Foundations team, including Digital Access (Manulife ID), Enterprise Identity and the capabilitiesrequiredto enable a unified homepage and navigation experience. You will also lead Canada Segment digital experience optimization, including public site experience strategy and execution, platform product management, content activation, publishing, and performance outcomes that improve customer engagement, self-service, and business results.
This role is accountable for advancing the Canada Segment Unified Digital roadmap by translating strategic priorities into clear plans, aligned stakeholder commitments, and measurable delivery outcomes. Working across business units, technology, marketing, risk, operations, and enterprise partners, you willestablishthe governance, operating rhythm, and cross-functional alignmentrequiredto accelerate delivery of a more connected, customer-centric digital experience across Canada.
Position Responsibilities:
Strategy to Execution
Translate the Unified Digital vision into a clear, sequenced CanadaSegmentroadmap across public site optimization, content activation, publishing, customer identity, digital access, and unified homepage requirements.
Accelerate progress from strategy to execution by defining priorities, decision points, dependencies, investment needs, operating model changes, and measurable outcomes.
Create the execution rhythmrequiredto move at pace, including steering committee materials, roadmap governance, cross-functional delivery forums, and clear escalation paths.
Align work to the customer outcomes Unified Digital is intended toimprove:easier access, clearer navigation, stronger digital self-serve, improved findability, and a more connected Manulife experience.
Portfolio and Delivery Leadership
Lead the Unified Digital Foundations mandate, including Manulife ID, Enterprise ID, unified identity, digital access, and the requirementsrequiredto support the new unified homepage experience.
Lead Canada Segment execution for public site experience optimization, including platform product management, publishing, content activation, performance management, and customer journey improvements.
Own portfolio-level prioritization across customer value, segment outcomes, technical modernization, risk and regulatory needs, operational readiness, and business growth.
Drive integration across public site, content activation, publishing, identity, and foundations teams to deliver connected journeys rather than fragmented experiences.
Establish OKRs, delivery milestones, launch readiness gates, andbenefitstracking to ensure progress is visible, measurable, and accountable.
Cross-Functional Leadership and Governance
Chair and/or lead cross-functional forumsrequiredto align business, technology, marketing, architecture, legal, compliance, privacy, security, fraud, operations, analytics, design, and transformation partners.
Bring clear recommendations, trade-offs, investment asks, risks, and decision points to executive steering committees and senior leadership forums.
Build alignment across Canada Segment and Canada Market partners whilemaintainingclarity on scope, ownership, dependencies, and execution accountability.
Coach and inspire leaders and teams to deliver with customer empathy, urgency, product discipline, enterprise mindset, and strong execution focus.
Required Qualifications:
15+ years of experience in digital transformation, digital products, customer experience, or technology-enabled business transformation.
Proven success leading enterprise-scale transformation from strategy through execution.
Experience leading leaders, complex portfolios, and cross-functional teams.
Strong ability to align stakeholders, drive decisions, and deliver outcomes in a matrixed environment.
Experience with digital platforms, customer experience, identity, content, publishing, or digital ecosystems.
Strong understanding of customer identity, digital access, and modern digital delivery practices.
Experience buildingroadmaps, governance, business cases, and investment plans.
Exceptional executive communication and stakeholder management skills.
Financial services or regulated industry experience is an asset.
Preferred Qualifications:
Bachelor's degree in business, Marketing, Commerce, or related field is an asset
Financial services or regulated industry experience is an asset.
When you join our team:
As part of our global team, we'll support you in shaping the future you want to see.
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$129,800.00 CAD - $241,200.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.