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Fraud Operations Manager Jobs in Houston, TX (NOW HIRING)

FIRST SERVICE CREDIT UNION

Fraud Manager

Houston, TX · On-site

Oversee daily fraud operations for fraud coming in via non-card channels: ensure all alerts ... Strong leadership and coaching skills; frequent contact with staff, senior management, members (in ...

FIRST SERVICE CREDIT UNION

Fraud Manager

Houston, TX · On-site

Oversee daily fraud operations for fraud coming in via non-card channels: ensure all alerts ... Strong leadership and coaching skills; frequent contact with staff, senior management, members (in ...

Shell FCU

Fraud Investigator

Deer Park, TX · On-site

Tracks and documents investigations in Verafin case management system. * Refers more complex fraud and BSA/AML alerts to the appropriate team members of the Operations Department. * Files Suspicious ...

Perry Homes

Purchasing Operations Manager

Houston, TX · On-site

... management, cost control, and operational execution. This role drives competitive pricing, ensures ... Recruitment Fraud - Any communication regarding job opportunities from our organization will be ...

Perry Homes

Purchasing Operations Manager

Houston, TX · On-site

... management, cost control, and operational execution. This role drives competitive pricing, ensures ... Recruitment Fraud - Any communication regarding job opportunities from our organization will be ...

Perry Homes

Purchasing Operations Manager

Houston, TX · On-site

... management, cost control, and operational execution. This role drives competitive pricing, ensures ... Recruitment Fraud - Any communication regarding job opportunities from our organization will be ...

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Fraud Operations Manager information

See Houston, TX salary details

$30.1K

$70.4K

$129.4K

How much do fraud operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for fraud operations manager in Houston, TX is $70,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $86,900.00 per year, depending on experience, location, and employer.

What does a fraud operations manager do?

A Fraud Operations Manager oversees a team responsible for detecting, investigating, and preventing fraudulent activities within an organization, particularly in sectors like banking and finance. They develop and implement fraud prevention strategies, review suspicious transactions, and coordinate with law enforcement or regulatory bodies when necessary. Additionally, they analyze fraud trends, train staff on best practices, and ensure compliance with relevant laws and internal policies. Their role is crucial for minimizing financial losses and maintaining the organization's reputation.

What are the key skills and qualifications needed to thrive as a fraud operations manager?

To thrive as a Fraud Operations Manager, you need expertise in fraud detection, risk analysis, and a solid background in finance or business, often supported by a relevant degree. Familiarity with fraud management tools, case management systems, and certifications like Certified Fraud Examiner (CFE) are typically required. Strong leadership, critical thinking, and excellent communication skills help you lead teams and coordinate cross-functional investigations. These abilities are crucial for effectively preventing losses, maintaining regulatory compliance, and ensuring organizational trust.

What are some common challenges faced by fraud operations managers, and how can they effectively address them?

Fraud Operations Managers often encounter challenges such as rapidly evolving fraud tactics, high-pressure decision-making, and balancing customer experience with risk mitigation. To address these, they must stay up to date with industry trends, foster collaboration between fraud analysts, IT, and customer service teams, and implement adaptive fraud detection systems. Strong communication skills and continuous training for their teams are essential to respond effectively to changing threats and regulatory requirements.

What cities near Houston, TX are hiring for Fraud Operations Manager jobs?

Cities near Houston, TX with the most Fraud Operations Manager job openings:

Fraud Operations Manager jobs near you
Infographic showing various Fraud Operations Manager job openings in Houston, TX as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,369 per year, or $33.8 per hour.

Fraud Manager

Houston, TX

FIRST SERVICE CREDIT UNION
Finance and Insurance • 201 - 500 employees
Learn more about FIRST SERVICE CREDIT UNIONexternal

Full-time

Re-posted yesterday

Job description

Role: 

Provide direct leadership and supervision to the Fraud Analyst team within Back Office Operations. Oversee all non-card fraud detection, investigation, dispute resolution, and loss-mitigation activities across Digital Banking, ACH origination, wire transfers, internal member-to-member transfers, Remote Deposit Capture (RDC), bill pay, and other electronic channels. Ensure 100% regulatory compliance with Regulation E, NACHA Operating Rules, UCC, FFIEC guidance, and internal policies while minimizing financial losses and delivering exceptional member experience. Monitor and identify emerging fraud activity, implement preventive measures, prepare executive-level fraud reports, serve as the primary liaison with law enforcement and vendors, and maintain current expertise through ongoing external training.

Essential Functions & Responsibilities:  

Supervise, coach, and develop the Fraud Analyst(s). Responsibilities include hiring, training, scheduling, performance reviews, quality assurance reviews of investigations/disputes.

Oversee daily fraud operations for fraud coming in via non-card channels: ensure all alerts, disputes, and cases are actioned within required SLAs and regulatory timelines

Monitor team performance metrics (loss rates, recovery rates, alert response times, dispute win/loss ratios, provisional credit accuracy).

Continuously improve fraud detection and prevention: analyze emerging trends, recommend and implement rule changes in Verafin, Bioctach, digital banking platforms, and core fraud tools; coordinate testing and rollout of new detection strategies

Act as primary liaison with IT Security, Deposit Operations, Card Services, Compliance, and external partners (Visa, Pulse, Verafin, law enforcement) on non-card fraud-related matters, data compromises, and mass reissuance events

Perform other duties as assigned and remain current on evolving fraud typologies and regulatory changes.  

Performance Measurements:  

  1. Fraud team achieves 100% compliance with all regulatory timelines (Reg E, NACHA, UCC, network rules) with zero monetary penalties or exam findings. Combined non-card fraud loss rate and net loss ratio meet or fall below annual budgeted targets.
  2. Team dispute win/loss and recovery rates consistently meet or exceed industry benchmarks.
  3. Proactive rule enhancements and process improvements result in measurable year-over-year reduction in fraud attempts or losses.
  4. Accept individual accountability and responsibility for success of FSCU which includes meeting assigned goals/ projects.

Knowledge and Skills:  

Experience: Three years to five years of similar or related experience.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills: Strong leadership and coaching skills; frequent contact with staff, senior management, members (in distress), law enforcement, and regulators. Must excel at motivating teams during high-pressure events while maintaining professionalism and empathy.

Other Skills: Expert knowledge of Regulation E, NACHA Operating Rules, UCC, Visa/Pulse operating regulations. Advanced proficiency with fraud platforms, digital banking systems, ACH/wire platforms, and core processing systems. Proven ability to analyze fraud data, identify trends, and implement effective detection/prevention strategies. Excellent decision-making, prioritization, and project management skills in a fast-paced environment. Strong written and verbal communication skills for executive reporting and member correspondence.

Physical Requirements: Standard office environment; occasional extended hours during major fraud events or compromises.

Work Environment: Professional office setting with the need for calm, decisive leadership during crisis situations.

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