Fraud Operations Manager Jobs in Chicago, IL (NOW HIRING)

Job Description About Mojo Trek Mojo Trek is a trusted custom software delivery firm. We build and modernize the revenue-generating and customer-facing systems that high-growth companies and ambitious operators depend on to grow. Woman-owned.

Inc. 5000 for four consecutive years. 100% client retention, earned not bought.

About the Role We're partnering with a growing organization looking to bring on a Cybersecurity Manager, Security Operations to lead and evolve their security operations function. This role is a blend of hands-on leadership and strategy, with a strong focus on incident response, cyber investigations, and team development. You'll manage a small but impactful team while driving the maturity of security operations across the enterprise.

What You'll Do Security Operations & Incident Response Lead enterprise-wide incident response efforts, including cyber investigations and phishing incidents. Drive threat detection, monitoring, and response across endpoint, network, and cloud environments. Oversee threat hunting, vulnerability management, and security monitoring programs.

Own and enhance incident response playbooks and processes. Technology & Tools Manage and optimize key security technologies, including SIEM and EDR platforms, cloud security (Azure), and email security/phishing protection tools. Evaluate and implement new tools to strengthen the security posture.

Leadership & Team Management Lead, mentor, and develop a team of 4 to 5 direct reports. Delegate responsibilities and ensure strong execution across priorities. Manage performance, budgeting, and resource allocation.

Partner with third-party SOC providers as needed. Strategy & Collaboration Contribute to the cybersecurity strategy while remaining highly engaged in execution. Act as a bridge between technical teams and business stakeholders.

Partner with IT leadership on security roadmaps, architecture, and initiatives. Align efforts with frameworks such as NIST and enterprise policies. Project & Operational Excellence Support security-related project initiatives without direct PMO ownership.

Ensure projects are delivered on time and within budget. Drive continuous improvement across processes, tools, and team performance. What You'll Need (Required) Strong experience in incident response and cyber investigations.

Proven ability to lead and develop a team in a security operations environment. Hands-on experience handling phishing incidents and threat response. Ability to translate technical risk into business context.

Experience with security tools (SIEM, EDR, cloud security, email security). Exposure to project management concepts and cross-functional execution. Strong background in budgeting, performance management, and delegation.

Why This Role High-impact leadership role with visibility across IT and the business. Opportunity to shape and mature a growing security operations function. Balanced mix of strategy and hands-on leadership.

Competitive compensation and flexible hybrid schedule. Logistics Travel: approximately 10% EEO & Accommodation Mojo Trek is an equal opportunity employer committed to building an inclusive team where everyone feels welcome. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Mojo Trek will also consider qualified applicants with criminal histories, consistent with applicable law. Mojo Trek is committed to providing reasonable accommodations to applicants with disabilities. If you need an accommodation during the application or interview process, please contact our Talent Acquisition team.

Disclosure Our hiring process for this role may include a video interview using an AI-based interview tool, followed by a conversation with a recruiter. If you're invited to interview, you'll receive more detail on how our AI-tool is used and will be asked to consent before your interview. Recruitment Fraud Warning Mojo Trek will never ask you to pay fees, send money, or provide sensitive personal or financial information to be considered for a job.

All official communication comes only from authorized mojotrek.com email addresses. Always verify the sender's email address and any shared URLs. Do not share personal or financial data in response to email requests and be cautious of unsolicited job offers

If you suspect recruitment fraud or receive suspicious offers, report it to Mojo Trek immediately through our official channels.