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Fraud Operations Manager Jobs in Chicago, IL (NOW HIRING)

SquareTrade

Fraud Strategy Lead

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

This role applies strong domain knowledge to independently manage complex initiatives ... Paner with Fraud Operations to support alignment on policies, procedures, and investigative ...

hackajob

Bilingual Customer Care Advocate

Chicago, IL · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Rep II, Consumer Operations Support The Fraud Operations team is responsible for supporting consumer fraud resolution, dispute management, and investigation processes across TransUnion. The team ...

New

Transunion

Bilingual Customer Care Advocate

Chicago, IL

$18.22 - $26.44/hr

  • Medical

  • Dental

  • Vision

  • PTO

This role sits within the Fraud Operations / Consumer Support function and supports high-volume case management. This role reports to Associate Lead, Consumer Quality Support. Role Overview and Core ...

TransUnion

Bilingual Customer Care Advocate

Chicago, IL

$18.22 - $26.44/hr

  • Medical

  • Dental

  • Vision

  • PTO

This role sits within the Fraud Operations / Consumer Support function and supports high-volume case management. This role reports to Associate Lead, Consumer Quality Support. Role Overview and Core ...

TransUnion

Bilingual Customer Care Advocate

Chicago, IL · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

This role sits within the Fraud Operations / Consumer Support function and supports high-volume case management. This role reports to Associate Lead, Consumer Quality Support. Role Overview and Core ...

tastytrade

Senior Manager, Fraud Investigations

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for someone who has managed fraud teams at a fintech or brokerage firm, who has scaled their team and adjusted operations based on the evolving needs of the business and the risk and ...

tastylive

Senior Manager, Fraud Investigations

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for someone who has managed fraud teams at a fintech or brokerage firm, who has scaled their team and adjusted operations based on the evolving needs of the business and the risk and ...

tastytrade

Senior Manager, Fraud Investigations

Chicago, IL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for someone who has managed fraud teams at a fintech or brokerage firm, who has scaled their team and adjusted operations based on the evolving needs of the business and the risk and ...

tastylive

Senior Manager, Fraud Investigations

Chicago, IL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for someone who has managed fraud teams at a fintech or brokerage firm, who has scaled their team and adjusted operations based on the evolving needs of the business and the risk and ...

Transunion

Bilingual Customer Care Advocate

Chicago, IL

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role sits within the Fraud Operations / Consumer Support function and supports high-volume case management. This role reports to Associate Lead, Consumer Quality Support. Role Overview and Core ...

Stripe

Fraud Strategy Manager

Chicago, IL · On-site

$180 - $240/hr

What you'll do As a Manager on the Fraud Strategy team, you will lead a team of high performing and ... Act as a key partner to Product, Engineering, Data Science, and Operations. You will navigate ...

Winlandfoods

Operations Readiness Manager

Oak Brook, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Operations Readiness Manager is responsible for leading and coordinating all activities ... Fraud Protection Plan, Legal, and Critical Illness. Salary, based on experience and other ...

Avant

Product Manager - Decisioning & Risk Platforms

Chicago, IL · On-site

$95K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Cross-Functional Collaboration - Partner with Business Teams, Risk, Fraud, Operations, Engineering ... Vendor Management - Own relationships with technology partners. Continuously evaluate emerging ...

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Showing results 21-40

All JobsFraud Operations JobsFraud Operations Manager JobsFraud Operations Manager Jobs in Chicago, IL

Fraud Operations Manager information

See Chicago, IL salary details

$32.5K

$76K

$139.7K

How much do fraud operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for fraud operations manager in Chicago, IL is $75,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $93,800.00 per year, depending on experience, location, and employer.

Is a fraud operations manager a high paying job?

A fraud operations manager typically earns a competitive salary that reflects their responsibility for overseeing fraud prevention and detection processes. Salaries vary based on experience, industry, and location, but this role is generally considered well-paying within financial and risk management fields.

What are some common challenges faced by fraud operations managers, and how can they effectively address them?

Fraud Operations Managers often encounter challenges such as rapidly evolving fraud tactics, high-pressure decision-making, and balancing customer experience with risk mitigation. To address these, they must stay up to date with industry trends, foster collaboration between fraud analysts, IT, and customer service teams, and implement adaptive fraud detection systems. Strong communication skills and continuous training for their teams are essential to respond effectively to changing threats and regulatory requirements.

What are the key skills and qualifications needed to thrive as a fraud operations manager?

To thrive as a Fraud Operations Manager, you need expertise in fraud detection, risk analysis, and a solid background in finance or business, often supported by a relevant degree. Familiarity with fraud management tools, case management systems, and certifications like Certified Fraud Examiner (CFE) are typically required. Strong leadership, critical thinking, and excellent communication skills help you lead teams and coordinate cross-functional investigations. These abilities are crucial for effectively preventing losses, maintaining regulatory compliance, and ensuring organizational trust.

What does a fraud operations manager do?

A Fraud Operations Manager oversees a team responsible for detecting, investigating, and preventing fraudulent activities within an organization, particularly in sectors like banking and finance. They develop and implement fraud prevention strategies, review suspicious transactions, and coordinate with law enforcement or regulatory bodies when necessary. Additionally, they analyze fraud trends, train staff on best practices, and ensure compliance with relevant laws and internal policies. Their role is crucial for minimizing financial losses and maintaining the organization's reputation.

What cities near Chicago, IL are hiring for Fraud Operations Manager jobs?

Cities near Chicago, IL with the most Fraud Operations Manager job openings:

Fraud Operations Manager jobs near you
Infographic showing various Fraud Operations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $75,969 per year, or $36.5 per hour.

Fraud Strategy Lead

SquareTrade

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
SquareTrade is the fastest growing company of its kind. We're revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (The Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews... and we're just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London.
Job Description
As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for developing and executing fraud risk strategies that enable the business to effectively mitigate fraud risk in an ever changing and evolving business environment.
This role applies strong domain knowledge to independently manage complex initiatives, contributing to fraud strategy development and execution while influencing cross-functional partners through data, analysis, and collaboration. The role impacts millions of customers globally through partnership, education, and insight-driven recommendations.
Ultimately, the success of this role will:
  • Reduce fraud losses through identification of trends and development of fraud strategies and business rules
  • Improve the efficiency of fraud prevention processes to support global program growth
  • Minimize negative customer experiences by identifying friction points and implementing technology-based solutions to drive solutions

What's Great About This Role?
  • You'll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent them
  • You'll be visible in the organization and communicate and interact with senior leaders and executives globally
  • You'll identify and support implementation of tools to that enable more effective detection, prevention, and response to fraud at scale
  • You'll work on interesting problems that have a real and direct impact on the business
  • You'll tackle global issues and work on different regional fraud challenges around the world
  • You'll be part of a highly impactful team that takes ownership of projects, drives change, and influences cross-functional outcomes
  • You'll support the company's commitment to protect the confidentiality of our customer data and the integrity of our systems
  • With lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won't get bored

The Opportunity:
  • Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience
  • Develop and maintain metrics and KPI's that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
  • Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization
  • Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage
  • Paner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges
  • Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency
  • Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience
  • Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience
  • Proactively identify new opportunities and strategies to strengthen controls, processes, and systems
  • Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations

Qualifications
  • Demonstrated ability to independently identify problems, define hypotheses, and drive high-impact solutions with limited direction
  • Strong prioritization skills with the ability to manage competing demands, navigate ambiguity, and make sound tradeoff decisions aligned with business objectives
  • Proven experience influencing cross-functional teams to implement risk strategies, process changes, or product enhancements
  • 3-5 years of experience in developing risk rules, strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities, owning them end to end
  • Strong analytical and problem-solving skills, including experience using SQL, Python, R, SAS, or similar tools to evaluate strategy performance and identify opportunities
  • Demonstrated ability to effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them
  • Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies

Additional Information
At SquareTrade you'll have access to:
  • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
  • Up to 4% company match into 401(k) and contributions into your company-sponsored pension
  • $75/month budget to help prioritize your physical wellbeing
  • $80/month stipend to subsidize connectivity costs
  • Mental health resources including free 1:1 therapy, coaching sessions and digital resources
  • Supportive leave policies
  • Flexible Time Off Policy in addition to 9 Company Holidays
  • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
  • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
  • Various corporate perks and discounts

This role is a remote opportunity.
SquareTrade estimates the possible base compensation for this role, to be in the range : $75K - $95K
SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position.
The candidate(s) offered this position will be required to submit to a background investigation.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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