Fraud Operations Analyst Jobs in Florida (NOW HIRING)

Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

Are you curious, analytical, and passionate about protecting clients from fraud?

At FIS, our technology powers the world's economy. We help financial institutions, businesses, and communities thrive through innovation, trust, and security. Our people are at the center of everything we do, bringing diverse perspectives and expertise to solve complex challenges in fintech.

If you're ready to build your career at the intersection of digital banking, fraud prevention, and cybersecurity, we'd love to hear from you.

About the Role

As a Fraud Prevention Analyst, you will play a key role in protecting financial institutions and their customers from fraud, scams, and other malicious activity. You will investigate reported fraud events, identify trends and emerging threats, collaborate with clients and internal teams, and help develop solutions that strengthen fraud defenses across our Digital Banking platform.

This role is ideal for someone who enjoys problem solving, data analysis, client interaction, and staying ahead of evolving fraud tactics.

About the Team

The Digital Fraud and Security team supports fraud prevention efforts across FIS Digital Banking solutions. We are a collaborative, high-performing team dedicated to protecting our clients while delivering exceptional service and support. Our team partners closely with financial institutions, product teams, engineering teams, and security professionals to identify fraud risks, investigate incidents, and continuously improve fraud detection and prevention capabilities.

What You Will Be Doing

• Serve as a primary point of contact for fraud-related client inquiries and investigations.

• Investigate reported fraud cases, suspicious activity, account compromise events, and emerging scam trends.

• Analyze transaction, behavioral, and platform data to identify fraud patterns and root causes.

• Partner with internal stakeholders to investigate incidents and implement risk mitigation strategies.

• Communicate investigation findings, recommendations, and resolutions to clients and internal teams.

• Monitor fraud trends and develop an understanding of fraudster tactics, techniques, and procedures.

• Support the development and enhancement of fraud prevention controls and processes.

• Participate in ongoing training to stay current on fraud trends, digital banking technologies, and security best practices.

• Contribute to initiatives that improve client experience while reducing fraud risk.

What You Will Need

Required Qualifications

• Experience investigating fraud, financial crimes, account takeover, scams, or related risk events.

• Strong analytical and problem-solving skills.

• Ability to evaluate information from multiple systems and data sources to reach informed conclusions.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Experience working directly with clients, customers, or business partners.

• Understanding of digital banking, online banking, financial services, or payment systems.

Preferred Qualifications

• Experience in fraud operations, financial services, risk management, cybersecurity, or digital banking.

• Knowledge of fraud detection tools, behavioral analytics, device intelligence, or account takeover prevention.

• Experience analyzing large datasets and identifying trends.

• Familiarity with online banking platforms and fraud mitigation strategies.

Work Environment

• Candidate must maintain a secure, private workspace suitable for handling confidential client information.

• Reliable high-speed internet connection with ethernet capability required.

• Initial training conducted virtually Monday through Friday.

• Full-time schedule following training, working an eight-hour shift between 7:00 AM and 5:00 PM Central Time.

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Why Join FIS?

Fraud is constantly evolving. So are we. Join a team that is helping financial institutions stay ahead of emerging threats while protecting millions of consumers who rely on secure digital banking every day.

Your work will make a difference.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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