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Fraud Investigations Manager Jobs (NOW HIRING)

Son

Provider Fraud Investigator

Lincoln, NE · On-site

$25.61/hr

... management, program analysis or evaluation of data systems. OR Experience in conducting fraud investigations, administrative investigations, utilization review, data systems, review of records and ...

Synovus

Fraud Investigation

Nashville, TN · On-site

Manages the security of highly sensitive information related to fraud investigations. Participates in special projects as required. * Each team member is expected to be aware of risk within their ...

Extend

Fraud Operations Specialist I

$50K - $63K/yr

Through your investigations, you will detect trends in fraud and abuse and find new opportunities ... Time management and efficiency: must be able to meet specified SLAs for claim reviews * Bachelors ...

UBank

FRAUD OPERATIONS & ANALYTICS MANAGER

Yes JOB SUMMARY Leads the Bank's fraud prevention, detection, investigation, analytics, and ... manage fraud risk across ACH, wires, checks, cards, digital banking, real-time payments, and ...

Blattner Company

Corporate Investigations Manager

OR · On-site +1

... fraud, bribery and corruption, conflicts of interest, financial misconduct, falsification of ... The role independently manages investigations from intake and investigative planning through ...

Q2

Principal Fraud Response & Governance

Austin, TX · On-site

This role serves as a strategic partner across the business, providing expertise in fraud investigations, intelligence, risk identification, and remediation management. As the Principal of the team ...

Wealthfront

Fraud Operations Specialist

San Francisco, CA · Remote

$81K - $90K/yr

Experience investigating fraud typologies such as Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud. * Ability to manage competing ...

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How much do fraud investigations manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for fraud investigations manager in the United States is $30.83, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $35.34 per hour, depending on experience, location, and employer.

What does a fraud investigations manager do?

A Fraud Investigations Manager oversees and coordinates efforts to detect, investigate, and prevent fraudulent activities within an organization. They lead a team of investigators, develop strategies to identify potential fraud, and ensure compliance with relevant laws and regulations. Their responsibilities include analyzing suspicious activities, preparing detailed reports, and working with law enforcement or regulatory agencies when necessary. They also implement fraud prevention policies and provide training to staff to minimize risk.

What are the key skills and qualifications needed to thrive as a fraud investigations manager?

To thrive as a Fraud Investigations Manager, you need expertise in investigative techniques, data analysis, and a background in finance, law enforcement, or risk management, often supported by a relevant bachelor’s degree or certifications like CFE (Certified Fraud Examiner). Familiarity with case management systems, forensic accounting tools, and anti-fraud software is typically required. Strong analytical thinking, attention to detail, and effective communication skills help you lead investigations and collaborate with stakeholders. These skills are essential for detecting, preventing, and resolving fraudulent activities while ensuring regulatory compliance and minimizing organizational risk.

What are common challenges faced by a fraud investigations manager and how can they be addressed?

Fraud Investigations Managers often face challenges such as rapidly evolving fraud tactics, managing complex caseloads, and coordinating investigations across departments. Staying updated on the latest fraud schemes and leveraging advanced analytics tools can help address these obstacles. Effective communication and collaboration with compliance, legal, and IT teams are also essential to ensure thorough investigations and minimize organizational risk. Regular training and process reviews further support successful outcomes.

What is the difference between Fraud Investigations Manager vs Fraud Analyst?

AspectFraud Investigations ManagerFraud Analyst
CredentialsTypically requires a bachelor’s degree in criminal justice, finance, or related field; certifications like CFE are commonUsually holds a bachelor’s degree; certifications like CFE or ACFE are advantageous
Work EnvironmentLeads investigation teams, manages cases, and develops strategies within financial institutions or corporationsPerforms data analysis, monitors transactions, and investigates suspicious activity
Employer & IndustryFinancial services, banking, insurance, and corporate sectorsFinancial institutions, retail, and insurance companies

The Fraud Investigations Manager oversees and directs fraud investigation teams, focusing on strategy and case management. In contrast, the Fraud Analyst primarily conducts data analysis and monitors transactions to identify suspicious activity. Both roles require relevant certifications and work within similar industries, but the manager has a broader leadership and strategic focus.

What cities are hiring for Fraud Investigations Manager jobs?

Cities with the most Fraud Investigations Manager job openings:

What states have the most Fraud Investigations Manager jobs?

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What are popular job titles related to Fraud Investigations Manager jobs?

For Fraud Investigations Manager jobs, the most frequently searched job titles are:

Fraud Investigations Manager jobs near you
Infographic showing various Fraud Investigations Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $64,132 per year, or $30.8 per hour.

Sr Manager, Fraud Operations, Investigations, & Grey Markets

San Diego, CA • On-site

PlayStation Global
Manufacturing • 1 - 5K employees
Learn more about PlayStation Globalexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Manager, Fraud Operations, Investigations & Grey Markets
San Diego, CA or San Mateo, CA
Role Overview
As the Senior Manager, Fraud Operations, Investigations & Grey Markets, you will lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. You will drive operational excellence, develop investigative capabilities, and partner across Fraud Strategy, Data Science, Product, Commerce, Customer Experience, Legal, and Trust & Safety to identify emerging threats and implement scalable controls.
This role requires a strategic leader who can balance operational effectiveness, customer experience, and business growth while building high-performing teams and programs. You will oversee complex investigations, establish operational frameworks, and develop proactive strategies to combat fraud abuse, account compromise, reseller abuse, entitlement exploitation, and grey market activity.
What You'll Be Doing
  • Lead and develop a global team responsible for fraud and abuse monitoring, investigations, and grey market enforcement across the PlayStation ecosystem.
  • Oversee fraud and abuse detection, monitoring, and investigative programs to identify and mitigate account compromise, payment fraud, entitlement abuse, reseller activity, and other emerging threats.
  • Own chargeback operations and dispute management strategies, partnering with Payments, Data Science, and external partners to optimize recovery rates, reduce fraud losses, and improve customer outcomes.
  • Drive PlayStation's grey market strategy by identifying unauthorized reseller activity, promotional abuse, and marketplace manipulation, while implementing effective mitigation and enforcement actions.
  • Partner with cross-functional teams to develop scalable fraud and abuse prevention strategies and operational controls.
  • Translate operational insights and investigative findings into policies, automation opportunities, and product enhancements that reduce risk while preserving customer experience.
  • Establish and manage operational KPIs, service levels, and quality standards to drive team performance, operational excellence, and measurable business impact.
  • Provide executive reporting on fraud trends, emerging risks, operational performance, and strategic initiatives.
  • Lead workforce planning, process improvement, and capability development to ensure the organization can effectively address evolving fraud threats at scale.
What We're Looking For
  • 12+ years of experience in fraud operations, investigations, trust & safety, chargeback operations, or a related field.
  • 5+ years of people leadership experience.
  • Proven experience building and scaling fraud operations, investigations, chargeback management, and risk programs in a digital commerce, marketplace, fintech, gaming, or technology environment.
  • Deep understanding of fraud typologies, account security, payment fraud, chargeback and dispute management, digital commerce abuse, and grey market activity.
  • Demonstrated success leading cross-functional initiatives and influencing stakeholders across partner teams.
  • Strong analytical, operational, and strategic problem-solving skills, with the ability to translate data and insights into business outcomes.
  • Exceptional communication and executive presentation skills.
  • Bachelor's degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field.
Preferred Skills
  • Experience in gaming, digital entertainment, eCommerce, or subscription-based businesses.
  • Experience leading global teams and driving operational transformation through automation and technology.
  • Japanese language skills

At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$165,400-$248,000 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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