ZipRecruiter

Log In

1

Fraud Investigation Services Team Lead Jobs (NOW HIRING)

Russell Tobin

Fraud Investigation Specialist

Columbus, OH · On-site

$24 - $26/hr

... join a Fraud Investigations team. In this role, you will investigate potentially fraudulent ... Banking or financial services experience. AML/BSA or financial crimes experience. Accounting or ...

Avidbank

Commercial Bank Fraud Investigator

San Jose, CA · Remote

$65K - $100K/yr

... services that exceed our clients' expectations. Founded in 2003, we specialize in commercial ... fraud investigation process from initial customer intake through research, case assignment ...

Needham Bank

Fraud Operations Team Lead

Medford, MA · On-site

Lead and develop a team of fraud analysts, providing coaching, performance management, and ongoing training to enhance investigative effectiveness and career growth. * Oversee daily fraud operations ...

S3 Shared Services

Fraud Analyst

Englewood, CO · Remote

$52K - $60K/yr

Investigate complex fraud cases. * Mentor Associate Fraud Analysts through their investigations ... Works well independently and as part of a team. * Excellent customer service skills. * Ability to ...

TALENT Software Services

Be Seen First

Fraud & Dispute Analyst-Entry Level

Columbus, OH · On-site

$19 - $21/hr

Recent experience in a transaction investigation, fraud investigation, or disputes investigation ... Company Description A global leader in medical technology, services, and solutions. We collaborate ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsFraud Investigation Services Team Lead Jobs

Fraud Investigation Services Team Lead information

See salary details

$22K

$97K

$165.5K

How much do fraud investigation services team lead jobs pay per year?

As of Aug 25, 2026, the average yearly pay for fraud investigation services team lead in the United States is $96,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $112,500.00 per year, depending on experience, location, and employer.

What is a fraud investigation services team lead?

Fraud Investigation Services Team Leads are professionals responsible for overseeing teams that detect, investigate, and prevent fraudulent activities within an organization. They manage daily operations, guide investigators, develop fraud prevention strategies, and ensure compliance with legal and regulatory standards. Team Leads also analyze fraud trends, prepare reports, and collaborate with other departments to protect the company's assets. Their leadership is crucial in maintaining the integrity and security of financial and operational processes.

What are the key skills and qualifications needed to thrive as a fraud investigation services team lead?

To thrive as a Fraud Investigation Services Team Lead, you need expertise in fraud detection, investigative procedures, and risk management, often supported by a bachelor's degree in finance, criminal justice, or a related field. Familiarity with case management software, analytics tools, and certifications such as CFE (Certified Fraud Examiner) are typically required. Leadership, critical thinking, and strong communication skills help you direct teams and collaborate effectively with stakeholders. These competencies ensure the team can identify fraudulent activity efficiently, minimize financial losses, and uphold organizational integrity.

What are some common challenges faced by a fraud investigation services team lead, and how can they be managed?

A Fraud Investigation Services Team Lead often faces challenges such as balancing multiple complex cases, ensuring timely and accurate reporting, and maintaining high team morale under pressure. Managing shifting priorities while adhering to strict compliance standards can be demanding. Successful leaders address these challenges by fostering open communication, providing ongoing training, and implementing clear procedures for case management. Additionally, collaborating closely with other departments like compliance, legal, and IT helps ensure thorough investigations and supports a unified approach to risk management.

What is the difference between Fraud Investigation Services Team Lead vs Fraud Analyst?

AspectFraud Investigation Services Team LeadFraud Analyst
CredentialsTypically requires relevant certifications (e.g., CFE, ACFE), experience in investigationsOften requires similar certifications, focusing on data analysis and fraud detection skills
Work EnvironmentLeads investigation teams, coordinates with departments, manages casesAnalyzes data, reviews transactions, supports investigations
Employer & Industry UsageUsed in financial institutions, insurance, and corporate securityCommon in banking, credit card companies, and insurance firms

The Fraud Investigation Services Team Lead oversees investigation teams and manages fraud cases, while the Fraud Analyst focuses on analyzing data and identifying potential fraud. Both roles require relevant certifications and work within similar environments, but the Team Lead has additional responsibilities in leadership and case management.

More about Fraud Investigation Services Team Lead jobs

What job categories do people searching Fraud Investigation Services Team Lead jobs look for?

The top searched job categories for Fraud Investigation Services Team Lead jobs are:

Fraud Investigation Services Team Lead jobs near you
Infographic showing various Fraud Investigation Services Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $96,954 per year, or $46.6 per hour.

Fraud Investigation Services Associate III

Conduent, Inc.

San Antonio, TX • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

36th of 72 rated call and contact centers

Job description


Fraud Investigation Services Associate III
Onsite - San Antonio, TX
$21.00 per hour
As a Fraud Investigation Services Associate III, you will be supporting our client's customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.
About the Role
As a Fraud Investigation Services Associate III, you will be responsible for:
  • Conducting thorough investigations into suspected fraudulent activities by analyzing financial records, transaction data, and other relevant documentation.
  • Collaborating with internal and external teams to gather evidence and build cases against individuals or entities involved in fraudulent activities.
  • Preparing detailed reports documenting findings, including evidence gathered, analysis conducted, and recommendations for further action.
  • Staying up-to-date with the latest fraud detection techniques, tools, and regulations to continuously improve investigation processes and prevent future occurrences of fraud.

What you get:
  • Full Time Employment
  • Hourly rate of $21.00
  • Paid Training
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
  • Work Schedule: Monday- Friday 8am to 5pm
  • Training Time: Monday - Friday 8am-5pm

People who succeed in this role have:
  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Can navigate multiple applications and research solutions with ease.
  • Love helping people and guiding them to the best solution for their issue.
  • Are excited by innovative technology.
  • Provide calm conflict resolution and problem solving for frustrated customers.
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
  • Can commit to 100% attendance for three to five weeks of paid training.

Requirements
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or GED
  • All internals must have 6 months experience in your current role.
  • Must be able to successfully pass a criminal background, credit check, and security fingerprints.

Preferred Qualifications:
  • 1+ years of experience in the Fraud investigation or detection

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $21.00 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Conduent logo

About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

View All Conduent Jobs

Apply