Fraud Investigation Services Team Lead Jobs (NOW HIRING)

Description
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Indirect Fraud Investigation Associate primarily focuses on managing indirect consumer Identity Theft claims, ensuring thorough and effective investigations from start to finish. Responsibilities include analyzing relevant information, determining accountability, drafting dealer buyback demands, obtaining necessary approvals, and managing follow-up actions until cases are fully resolved. In addition, this role will collaborate with internal teams-particularly the Credit Dispute team and Operations teams (Sales, Servicing, Collections, Credit/Funding)-as well as Legal, dealers, and external partners to effectively address fraud and mitigate associated risks.
HOW YOU WILL MAKE AN IMPACT
1. Fraud Investigation:

• Investigate Indirect Identity Theft claims, and block notifications of fraud related to new and existing accounts, referred by the Credit Dispute team.
• Account review for potential Identity Theft/authenticity assessment
• Interview victims, suspects, dealers, and other relevant parties, identifying patterns, gathering evidence, and ensuring effective resolution while upholding the organization's integrity and compliance standards.

2. Analysis & Documentation:

• Gather and analyze facts and document all investigative activities to present culpability determination and next steps.
• Prepare written reimbursement claims for dealer buybacks and support the buyback process through to payment receipt.

3. Regularly communicate and coordinate cross-departmental fraud detection and investigative issues with teams such as Collections, Customer Service, Credit, Funding, Sales and Marketing, and Legal. Collaborate with and assist local, state, and federal authorities when possible.
4. Assist in investigating all types of fraud claims within the organization, as well as external cases and other disputes, including ad hoc reviews of accounts, dealer fraud, dealer mistakes, and lien imperfections as needed
5. Assist in identifying the best course of action to minimize losses to the company.
Qualifications
WHAT YOU WILL BRING TO THE ROLE

• Minimum 2-4 years related experience performing fraud investigations.
• Prior experience working with Credit, Collection skip tracing, and or legal a plus
• SAS or SQL experience a plus.
• Auto finance industry a plus.
• Bachelor's degree or equivalent work experience.
• Demonstrated analytical skills to conduct investigations, determine facts, and assess potential
• culpability in dealer fraud.
• Strong attention to detail and ability to see investigations through with minimal supervision.
• Proven decision-making skills and ability to summarize findings
• Strong organization/time management skills.
• Ability to collaborate with various internal departments, law enforcement, dealers and other
• external partners to effectively address fraud and mitigate associated risks.
• Strong communication (written and verbal) to interface with external and internal customers.

WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights

• Hybrid flexibility - 4 days in office, 1 day remote
• Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage - medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive-personally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .