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Fraud Investigation Services Team Lead Jobs (NOW HIRING)

Synovus

Fraud Investigation

Nashville, TN · On-site

Conducts investigations of potential/suspected financial crimes and/or fraud. Utilizes systems and ... Works with senior level team members and management to determine when a case should be closed ...

Berkshire Bank

Fraud Investigator

Boston, MA · On-site

$52K - $90K/yr

... Team, the incumbent is responsible for handling all aspects of the fraud investigation process ... of products, services and transaction processing channels within a financial institution. • ...

Prolim Global

Fraud Investigator (L1)

Milford, OH · On-site

... services environment. Key Responsibilities * Review and investigate alerts generated through fraud ... Document investigation findings and actions accurately in case management systems. * Escalate high ...

Upstart

Fraud Analyst, Secured Lending

OR · On-site +1

As a business unit function, the team owns fraud risk identification, investigation of suspected ... through loan servicing; identify and document emerging typologies and fraud patterns; prepare ...

S3 Shared Services

Fraud Analyst

Englewood, CO · Remote

$52K - $60K/yr

Works well independently and as part of a team. Excellent customer service skills. Ability to ... Motivate, lead, influence, and collaborate with others both internally and externally. Works ...

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

... team. In this role, you'll be at the forefront of fraud detection, prevention, and investigation ... Support the Call Center during peak service periods. What You'll Bring Required Qualifications

Needham Bank

Fraud Operations Team Lead

Medford, MA · On-site

$69K - $90K/yr

Knowledge of applicable banking laws and procedures relevant to fraud mitigation and investigations ... services environment. * 2+ years of leadership experience managing fraud or risk teams. * Hands-on ...

City of Flint

Fraud Investigator

Flint, MI

$35.60 - $39.47/hr

... civil service rules, and collective bargaining agreements. GENERAL STATEMENT OF DUTIES Under ... Ability to successfully complete a comprehensive background investigation. Ability to obtain and ...

Koalafi

Fraud Investigator

Richmond, VA

$61K - $74K/yr

... fraud detection, investigation, or related financial services experience * Strong pattern ... recognition and attention to detail, with a strong commitment to quality, accuracy, consistency ...

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$19.10 - $28.52/hr

... the investigation process. * Deliver professional and empathetic service, particularly when ... Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not ...

Stripe

Payments Fraud Investigator

OR · On-site +1

About the team The mission of Fraud Operations is to act as guardians of the global financial ... Lead root cause analyses to identify gaps in current systems, policies, and strategies, and ...

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Fraud Investigation Services Team Lead information

See salary details

$22K

$97K

$165.5K

How much do fraud investigation services team lead jobs pay per year?

As of Sep 7, 2026, the average yearly pay for fraud investigation services team lead in the United States is $96,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $112,500.00 per year, depending on experience, location, and employer.

What is a fraud investigation services team lead?

Fraud Investigation Services Team Leads are professionals responsible for overseeing teams that detect, investigate, and prevent fraudulent activities within an organization. They manage daily operations, guide investigators, develop fraud prevention strategies, and ensure compliance with legal and regulatory standards. Team Leads also analyze fraud trends, prepare reports, and collaborate with other departments to protect the company's assets. Their leadership is crucial in maintaining the integrity and security of financial and operational processes.

What are the key skills and qualifications needed to thrive as a fraud investigation services team lead?

To thrive as a Fraud Investigation Services Team Lead, you need expertise in fraud detection, investigative procedures, and risk management, often supported by a bachelor's degree in finance, criminal justice, or a related field. Familiarity with case management software, analytics tools, and certifications such as CFE (Certified Fraud Examiner) are typically required. Leadership, critical thinking, and strong communication skills help you direct teams and collaborate effectively with stakeholders. These competencies ensure the team can identify fraudulent activity efficiently, minimize financial losses, and uphold organizational integrity.

What are some common challenges faced by a fraud investigation services team lead, and how can they be managed?

A Fraud Investigation Services Team Lead often faces challenges such as balancing multiple complex cases, ensuring timely and accurate reporting, and maintaining high team morale under pressure. Managing shifting priorities while adhering to strict compliance standards can be demanding. Successful leaders address these challenges by fostering open communication, providing ongoing training, and implementing clear procedures for case management. Additionally, collaborating closely with other departments like compliance, legal, and IT helps ensure thorough investigations and supports a unified approach to risk management.

What is the difference between Fraud Investigation Services Team Lead vs Fraud Analyst?

AspectFraud Investigation Services Team LeadFraud Analyst
CredentialsTypically requires relevant certifications (e.g., CFE, ACFE), experience in investigationsOften requires similar certifications, focusing on data analysis and fraud detection skills
Work EnvironmentLeads investigation teams, coordinates with departments, manages casesAnalyzes data, reviews transactions, supports investigations
Employer & Industry UsageUsed in financial institutions, insurance, and corporate securityCommon in banking, credit card companies, and insurance firms

The Fraud Investigation Services Team Lead oversees investigation teams and manages fraud cases, while the Fraud Analyst focuses on analyzing data and identifying potential fraud. Both roles require relevant certifications and work within similar environments, but the Team Lead has additional responsibilities in leadership and case management.

More about Fraud Investigation Services Team Lead jobs

What job categories do people searching Fraud Investigation Services Team Lead jobs look for?

The top searched job categories for Fraud Investigation Services Team Lead jobs are:

Fraud Investigation Services Team Lead jobs near you
Infographic showing various Fraud Investigation Services Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,954 per year, or $46.6 per hour.

Fraud Investigation

Synovus

Nashville, TN • On-site

Full-time

Posted 4 days ago

Synovus rating

8.9

Company rating: 8.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

13th of 175 rated banks

Job description

Job Summary:
Conducts investigations of potential/suspected financial crimes and/or fraud. Utilizes systems and a variety of investigative techniques and tools to collect, collate, and analyze financial and background information and makes informed decisions concerning client account status/retention. Recognizes and evaluates high risk accounts, potential watch list matches and dispositions, and other suspicious and/or questionable account activity. Analyzes data and determines when cases are to be submitted to law enforcement and/or prosecutors for potential legal action. Takes appropriate action to stop or prevent data or monetary losses by assessing internal controls and procedures team memberd with financial crimes and fraud cases.
Job Duties and Responsibilities:
  • Conducts investigations of suspected financial crimes and/or fraud. Performs enhanced due diligence on clients designated by regulators as high risk, such as international and large cash clients.
  • Utilizes knowledge of bank systems, processes and contacts as resources for conducting investigations. Develops a plan of action and gathers, analyzes and compiles evidence for multiple case assignments. Prepares case documentation and writes a complete final summary report of investigation.
  • Inputs all investigation activities and detailed field notes into the case management database within five business days in order to provide a complete summary of the overall investigation. Calculates total attempted fraud amounts as well as total loss amounts on all confirmed fraud cases.
  • Interviews clients, employees, and suspects. Traces financial transactions and reviews the background and financial profile of suspected individuals. Works with senior level team members and management to determine when a case should be closed, recovered or charged off when all investigative leads and the potential for recovery have been exhausted. Closes cases in the case management database.
  • Communicates with office staff to obtain additional client information and/or information needed for supporting documentation, reports and risk mitigation. Assists office personnel, when necessary, to conduct client interviews to address certain specific alerted transactional issues,
  • Escalates cases to applicable Pinnacle department or team based on details of case. Compiles confidential case documents for referral to Corporate Security when law enforcement involvement may be required. Prepares all case-related Suspicious Activity Reports (SARSs) that are forwarded to Pinnacle Compliance within 30 days. Hands off investigations to Pinnacle Audit and/or Compliance when team members are involved.
  • Assists with the assessment of internal controls and procedures and with the identification of control breakdowns and makes recommendations to prevent future losses. Assists with determining new procedures to prevent, detect and investigate fraud.
  • Maintains updated information on various systems as well as required files and documentation. Ensures records are complete and available for review and audit as needed. Complies with regulatory requirements, security and applicable policies and identifies control and procedural issues. Manages the security of highly sensitive information related to fraud investigations. Participates in special projects as required.
  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
  • Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: High school diploma or equivalent.
Minimum Experience: Three years of fraud/financial crimes experience including transaction monitoring, investigative research, and analysis of potentially suspicious activity.
Required Knowledge, Skills & Abilities:
  • May sit for long periods of time;
  • Talk and hear regularly;
  • Use of hands, ability to reach;
  • Ability to see objects up close or at a distance, use peripheral vision, identify basic colors;
  • Up to 10 pounds weight lifting/force exertion required;
  • Weight/force exertion required less than 10% of the time;
  • Travel required less than 10% of the time.

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