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Fraud Claims Jobs in Iowa (NOW HIRING)

GreenState Credit Union

Fraud Specialist

North Liberty, IA · On-site

$29.17 - $34.11/hr

Manages check fraud claims. * Documents, accurately and thoroughly, all actions taken on a case. * Answers phone, email group and LiveChat to assist staff with questions related to disputes and ...

Berkley

SIU Manager

Urbandale, IA · On-site

Provide training and guidance to claims staff on fraud indicators, red flags, and referral procedures. * Represent the company at industry conferences, fraud task forces, and professional ...

GreenState Credit Union

Fraud Specialist

North Liberty, IA · On-site

$29.17 - $34.11/hr

Manages check fraud claims. * Documents, accurately and thoroughly, all actions taken on a case. * Answers phone, email group and LiveChat to assist staff with questions related to disputes and ...

Berkley

SIU Manager

Urbandale, IA · On-site

Provide training and guidance to claims staff on fraud indicators, red flags, and referral procedures. * Represent the company at industry conferences, fraud task forces, and professional ...

Berkley

SIU Manager

Urbandale, IA · On-site

Provide training and guidance to claims staff on fraud indicators, red flags, and referral procedures. * Represent the company at industry conferences, fraud task forces, and professional ...

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$27

How much do fraud claims jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for fraud claims in Iowa is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $20.34 per hour, depending on experience, location, and employer.

What is a fraud claims?

A Fraud Claims job involves investigating and resolving fraudulent transactions or claims to protect a company and its customers from financial loss. Professionals in this role analyze suspicious activities, review account details, gather evidence, and work with law enforcement or internal teams to prevent fraud. They may also communicate with customers to verify transactions and educate them on fraud prevention. Strong analytical skills, attention to detail, and knowledge of fraud detection tools are essential for success in this role.

What does a fraud claims do?

Professionals in Fraud Claims spend their days reviewing and investigating suspicious transactions or claims, analyzing data to identify potential fraud patterns, and communicating with claimants, customers, or internal teams to gather additional information. They document their findings, prepare reports, and may collaborate with law enforcement or legal teams when necessary. Many roles also involve staying current on fraud trends and participating in ongoing training. The work often requires balancing thorough investigation with efficient case resolution, making strong analytical and time management skills especially important.

What are the key skills and qualifications needed to thrive in fraud claims, and why are they important?

To excel in a Fraud Claims role, you need a strong understanding of fraud detection, investigative techniques, and relevant financial or insurance regulations, often supported by a degree in finance, criminal justice, or a related field. Familiarity with case management systems, data analysis software, and knowledge of industry certifications like CFE (Certified Fraud Examiner) are commonly required. Outstanding attention to detail, analytical thinking, and effective communication are vital soft skills that help in uncovering and explaining complex fraud cases. These competencies enable professionals to efficiently identify fraudulent activity, mitigate losses, and maintain organizational integrity.

What are the most commonly searched types of Fraud Claims jobs in Iowa?

The most popular types of Fraud Claims jobs in Iowa are:

What are popular job titles related to Fraud Claims jobs in Iowa?

For Fraud Claims jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Fraud Claims jobs in Iowa look for?

The top searched job categories for Fraud Claims jobs in Iowa are:

What cities in Iowa are hiring for Fraud Claims jobs?

Cities in Iowa with the most Fraud Claims job openings:

Fraud Claims jobs near you
Infographic showing various Fraud Claims job openings in Iowa as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Contract, and 1% Nights. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $38,780 per year, or $18.6 per hour.

Fraud & Claims Operations Representative

TalentBridge

Des Moines, IA • On-site

Other

Posted 10 days ago

Job description

Fraud & Claims Operations Representative
Location: Des Moines, IA - 100% Onsite
Schedule: Monday-Friday, 8:00 AM-5:00 PM or 9:00 AM-6:00 PM CT
Training/First Month: Monday-Friday, 8:00 AM-5:00 PM CT
Bilingual Spanish: Highly desired for select openings
Position Overview
We are seeking experienced Fraud & Claims Operations Representatives to join a financial services operations team in Des Moines, IA. This is a phone-based, onsite position focused on handling incoming customer calls, researching potentially fraudulent activity, and assisting customers with fraud and claims-related concerns.
The ideal candidate will have previous experience in customer service, call center operations, financial services, fraud, claims, or investigations and be comfortable navigating multiple systems while speaking with customers over the phone.
Key Responsibilities
  • Handle incoming customer calls related to potential fraud and claims.
  • Research and investigate potentially fraudulent account activity.
  • Review account information and supporting details to determine appropriate next steps.
  • Assist customers with questions and provide clear explanations regarding fraud and claims processes.
  • Identify and appropriately document customer complaints when applicable.
  • Navigate multiple systems, applications, and search tools to locate information.
  • Follow established procedures, regulatory requirements, and operational guidelines.
  • Escalate complex issues when appropriate.
  • Provide guidance and support to less experienced team members as needed.
  • Identify opportunities to improve processes, tools, and overall operational efficiency.
  • Maintain accurate and detailed documentation of customer interactions and case activity.
Required Qualifications
  • 2+ years of experience in customer service, financial services, fraud, investigations, claims, or a related field.
  • At least 1 year of call center or phone-based customer service experience.
  • Strong verbal communication and customer service skills.
  • Ability to work independently and make sound decisions with limited supervision.
  • Strong problem-solving, research, and investigative skills.
  • Comfortable navigating multiple computer systems and applications simultaneously.
  • Ability to work 100% onsite in Des Moines, IA.
  • Must be available to work either the 8:00 AM-5:00 PM or 9:00 AM-6:00 PM CT schedule after the initial training period.
Equivalent experience may include a combination of relevant work experience, education, training, or military service.
Preferred Qualifications
  • Previous fraud, claims, dispute, or investigation experience.
  • Banking, credit card, lending, or other financial services experience.
  • Previous experience supporting customers in a high-volume contact center.
  • Proficiency with Microsoft Office, including Excel and Outlook.
  • Strong initiative and ability to prioritize workload effectively.
  • Previous experience within a large financial institution is a plus.
  • Bilingual English/Spanish skills are highly desired for select openings.
Work Schedule & Location
This position requires full-time onsite attendance in Des Moines, Iowa.
During the first month, all employees will work Monday-Friday from 8:00 AM-5:00 PM CT. Following the initial training/ramp-up period, schedules will be either:
  • 8:00 AM-5:00 PM CT
  • 9:00 AM-6:00 PM CT

Candidates should be comfortable working in a structured, high-volume environment where accuracy, customer service, sound judgment, and confidentiality are essential.
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