Fraud Claims Operations Representative Jobs in Alberta

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

An exciting leadership opportunity awaits you in Aviva Business , Commercial Lines Underwriting.

We're looking for a Commercial Lines Fleet Unit Manager to join our Alberta Branch, reporting directly to the AVP, Head of Underwriting. This role will primarily support our Alberta broker partners.

This is your chance to lead a high performing team of underwriters specializing in Commercial Auto Fleet. We're seeking an experienced, inspiring leader who thrives in a collaborative environment, builds strong broker relationships, drives results, and elevates the capabilities of those around them.

Our Commercial Lines Managers are passionate about delivering customerfocused solutions, cultivating sustainable broker partnerships, and investing deeply in the development of their teams. If you're ready to make an impact and advance your leadership career, we'd love to hear from you.

• Lead, inspire and develop a team of underwriters through meaningful coaching, mentorship and technical guidance.

• Model and strengthen broker relationships, positioning Aviva as a market of choice for mutually profitable business.

• Own and execute the strategy for your assigned broker panel, influencing both premium growth and loss ratio performance.

• Communicate strategy clearly to your team and ensure alignment with the branch, Aviva Business and the Aviva Canada strategy.

• Represent Aviva Business in regular in- person and virtual meetings enhancing our market presence.

• Collaborate closely with Broker Distribution to advance strategic initiatives for Commercial Insurance.

• Drive operational efficiency, including monitoring workflow, ingestion of work, resource allocation and internal/external commitments.

• Drive operational efficiency through workflow oversight, resource allocation, and service level performance.

• Support complex underwriting decisions, including risk assessments and broker negotiations on pricing and terms.

• Manage team performance through goal setting, performance reviews, technical development, and performance management.

• Support governance, file review processes, and continuous improvement related to products, pricing, and technology.

• Foster a collaborative team culture and work closely with peers, senior specialists and the Head of Underwriting.

• Adopt a One Aviva mindset by partnering with internal stakeholders such as Claims, Operations, Billing and Head office underwriting.

• Champion continuous learning and remain engaged with the broader Aviva Business and Aviva Canada initiatives.

• Minimum 10 years of commercial auto insurance experience, ideally with leadership responsibilities.

• Post-secondary education or equivalent practical experience

• CIP/FCIP designation preferred

• Strong understanding of commercial auto insurance operations

• Knowledge of competitor wordings and market appetite (an asset)

• Proven leadership and relationship management skills.

• Excellent underwriting judgement and branch operations knowledge

• Ability to build strong internal and external relationships

• Strong organizational, analytical, and decision-making skills

• Experience with Management Information, including development and maintenance of pipelines, financial reports and performance reporting

• Operational acumen and tracking of performance metrics

• Excellent communication skills

• You're a developer of people. You elevate your team through meaningful coaching, mentorship, and a genuine investment in their growth.

• You maintain underwriting excellence while strengthening broker trust and loyalty.

• You simplify complexity. You cut through noise, streamline workflows, and create clarity for both underwriters and brokers.

• You lead with data and insight. You use analytics to guide decisions and drive consistent execution.

• You embrace continuous improvement. You look for better ways of working and champion efficiency, consistency, and highquality underwriting.

• You embody Aviva's values. Care, Commitment, Community, and Confidence show up authentically in how you lead, communicate, and make decisions.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model .

• Outstanding career development opportunities.

• We'll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees' physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.