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Fraud Account Manager Jobs in Arizona (NOW HIRING)

Copper State Credit Union

Personal Banker

Phoenix, AZ · On-site

$19 - $22/hr

This position is a mid-level branch position focused on managing member relationships. This ... Complete account maintenance including adding and removing joint owners and beneficiaries, Fraud ...

Copper State Credit Union

Personal Banker

Phoenix, AZ · On-site

$19 - $22/hr

This position is a mid-level branch position focused on managing member relationships. This ... Complete account maintenance including adding and removing joint owners and beneficiaries, Fraud ...

Mission Lane

Compliance Manager

Phoenix, AZ · On-site +1

$129K - $140K/yr

Every fraud dispute, collections action and back-office process affects a real person. When those ... spending account (for childcare and healthcare), life insurance, and a remote-first work ...

Northern Trust

Manager, Banking Operations

Tempe, AZ · Hybrid

$117K - $205K/yr

... Fraud, Payments, and Wealth Management teams to mitigate risk, ensure accuracy, and support audits ... Oversee deposit account maintenance aligned to Wealth Management products * Ensure execution of ...

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Fraud Account Manager information

What are the key skills and qualifications needed to thrive as a fraud account manager, and why are they important?

To thrive as a Fraud Account Manager, you need expertise in fraud detection, risk analysis, and account management, typically supported by a degree in finance, business, or a related field. Proficiency with fraud management systems, data analytics tools, and knowledge of relevant regulations such as AML (Anti-Money Laundering) is essential. Strong analytical thinking, attention to detail, and effective communication skills help you investigate suspicious activity and coordinate with internal and external stakeholders. These capabilities are crucial for minimizing financial losses, protecting client assets, and maintaining regulatory compliance.

What is a fraud account manager?

Fraud Account Managers are professionals responsible for overseeing fraud prevention and detection strategies within an organization, particularly regarding client accounts and financial transactions. They analyze suspicious activities, develop policies to minimize risk, and work with teams to investigate potential fraud cases. Their role often involves liaising with law enforcement, maintaining compliance with regulations, and ensuring that the company’s assets and reputation are protected from fraudulent activity.

How does a fraud account manager typically collaborate with other departments to prevent and resolve fraudulent activities?

A Fraud Account Manager works closely with teams such as compliance, customer service, IT, and legal to identify, investigate, and mitigate fraudulent activities. They regularly share insights and data with these departments to strengthen internal controls and improve detection methods. Effective collaboration ensures that fraud prevention strategies are comprehensive and that responses to incidents are swift and coordinated, minimizing losses and protecting the organization’s reputation. Building strong interdepartmental relationships is essential for success in this role.

What are popular job titles related to Fraud Account Manager jobs in Arizona?

For Fraud Account Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Fraud Account Manager jobs in Arizona look for?

The top searched job categories for Fraud Account Manager jobs in Arizona are:

What cities in Arizona are hiring for Fraud Account Manager jobs?

Cities in Arizona with the most Fraud Account Manager job openings:

Fraud Account Manager jobs near you
Infographic showing various Fraud Account Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Fraud Client Services Representative - Bilingual Spanish

Bank of America

Phoenix, AZ • On-site

$15.50 - $19.25/hr

Other

Re-posted 17 days ago

Bank Of America rating

8.2

Company rating: 8.2 out of 10

Based on 527 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

Bank Of America Fraud Resolution Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

  • Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified
  • Must be speak Spanish fluently and pass a Bilingual Spanish assessment
  • Records data captured during client interactions accurately
  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
  • Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
  • Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Skills:

  • Must be fluent in Spanish and English
  • Conflict Management
  • Customer and Client Focus
  • Decision Making
  • Fraud Management
  • Oral Communications
  • Active Listening
  • Attention to Detail
  • Data Collection and Entry
  • Issue Management
  • Problem Solving
  • Adaptability
  • Collaboration
  • Critical Thinking
  • Influence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 2nd shift (United States of America)

Hours Per Week: 40

What Bank Of America employees say

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About Bank Of America

Sourced by ZipRecruiter

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1998

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