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Franconnect Jobs (NOW HIRING)

FranConnect, LLC

Senior Product Manager - Mobile

Herndon, VA · On-site

$130K - $171K/yr

Job Type Full-time Description About FranConnect FranConnect supports franchisors and multi-location brands with tools used daily by managers, employees, and operators in the field. Mobile ...

FranConnect, LLC

Senior Product Manager - Mobile

Herndon, VA · On-site

$130K - $171K/yr

About FranConnect FranConnect supports franchisors and multi-location brands with tools used daily by managers, employees, and operators in the field. Mobile experiences are central to how our ...

FranConnect, LLC

Senior Product Manager - Mobile

Herndon, VA · On-site

$130K - $171K/yr

Description About FranConnect FranConnect supports franchisors and multi-location brands with tools used daily by managers, employees, and operators in the field. Mobile experiences are central to ...

FranConnect, LLC

Senior Content Writer

Herndon, VA · On-site

FranConnect is the leading enterprise software provider for franchise and multi-location businesses. For over 25 years, the FranConnect platform has served as the sales, operations, and marketing ...

FranConnect, LLC

Senior Content Writer

Herndon, VA · On-site

FranConnect is the leading enterprise software provider for franchise and multi-location businesses. For over 25 years, the FranConnect platform has served as the sales, operations, and marketing ...

FranConnect, LLC

Senior Content Writer

Herndon, VA · On-site

Description FranConnect is the leading enterprise software provider for franchise and multi-location businesses. For over 25 years, the FranConnect platform has served as the sales, operations, and ...

Neighborly

Audit Support Specialist

Waco, TX · On-site

Utilize databases and software (Microsoft Suite, FranConnect, Great Plains) to gather and securely share information required for audits. * Conduct follow-up communications to ensure timely ...

Neighborlybrands

Audit Support Specialist

Waco, TX · Hybrid

Utilize databases and software (Microsoft Suite, FranConnect, Great Plains) to gather and securely share information required for audits. * Conduct follow-up communications to ensure timely ...

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Franconnect information

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$31K

$84.6K

$126.5K

How much do franconnect jobs pay per year?

As of Jul 8, 2026, the average yearly pay for franconnect in the United States is $84,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $118,000.00 per year, depending on experience, location, and employer.

What is the difference between Franconnect vs Franchise Development Manager?

AspectFranconnectFranchise Development Manager
Primary RoleSoftware platform provider for franchise managementProfessional responsible for recruiting and onboarding franchisees
Work EnvironmentTech company, SaaS industryFranchise or corporate office, sales and marketing focus
Required CredentialsBusiness or tech background, familiarity with SaaS solutionsSales, marketing, or business development experience, often with a bachelor's degree
Industry UsageUsed by franchise brands for management softwareEmployed by franchise companies to expand their network

While Franconnect is a software platform that helps franchise brands manage operations, a Franchise Development Manager is a professional role focused on recruiting new franchisees. The two are related but serve different functions within the franchise industry.

What are some common challenges faced by Franconnect administrators when implementing the platform for new franchisees?

Franconnect administrators often encounter challenges such as ensuring data consistency across multiple franchise locations, training new users on the platform’s features, and customizing modules to fit specific franchise workflows. Balancing the needs of both franchisors and franchisees while maintaining system integrity can be complex, especially during the initial rollout phase. Administrators typically collaborate with IT teams and franchise managers to address technical issues and provide ongoing support, helping to streamline operations and foster user adoption.

What are the key skills and qualifications needed to thrive as a FranConnect Specialist, and why are they important?

To thrive as a FranConnect Specialist, you need experience in franchise operations, business analysis, and a solid understanding of CRM or franchise management platforms, often backed by a degree in business or a related field. Familiarity with the FranConnect software suite, data analytics tools, and possibly certifications in CRM or project management are typically required. Excellent problem-solving, communication, and organizational skills help you bridge gaps between franchisors, franchisees, and technical teams. These skills ensure effective system implementation, user adoption, and streamlined franchise operations.

What is FranConnect?

FranConnect is a franchise management software platform designed to help franchisors and franchisees manage and grow their businesses efficiently. It offers tools for operations, sales, marketing, and performance tracking, all tailored to the unique needs of franchise systems. The platform streamlines communication, ensures brand consistency, and provides actionable insights to drive franchise growth. Many well-known franchise brands use FranConnect to optimize their processes and achieve better results.
More about Franconnect jobs
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What job categories do people searching Franconnect jobs look for? The top searched job categories for Franconnect jobs are:
Franconnect jobs near you
Infographic showing various Franconnect job openings in the United States as of July 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $84,587 per year, or $40.7 per hour.
Customer Success Manager - Top 300

Customer Success Manager - Top 300

FranConnect

Herndon, VA • On-site

Other

Re-posted 5 days ago

Job description

Who is FranConnect?
FranConnect is the leading enterprise software provider for franchise and multi-location businesses. For 25+ years, the FranConnect AI-powered platform has served as the backbone for sales, operations, and marketing for over 1,500 brands and one million locations worldwide. Iconic brands such as Bojangles, Capriotti's, Gold's Gym, Neighborly, and Papa John's rely on FranConnect to expand locations, streamline unit operations, enhance collaboration, and improve profitability. Backed by private equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada. For more information on FranConnect, visit www.franconnect.com.
Why Join Us?
At FranConnect, we believe that great companies are built on great cultures. Our team is passionate, collaborative, and driven by a shared mission: to empower franchise and multi-location businesses with the tools they need to thrive. We foster an environment where innovation, transparency, and continuous learning are at the core of everything we do. Employee growth and well-being matter to us, and we take pride in cultivating a workplace where every voice is heard, ideas are valued, and contributions make a real impact.
Joining FranConnect means being part of a company that not only values its people but also plays a crucial role in shaping the future of franchising and multi-location businesses. If you're looking for a place where you can grow, contribute meaningfully, and be part of something bigger, we'd love to have you on our team!
Overview of Job Function:
As a Customer Success Manager, you will manage a defined book of business and serve as the strategic partner to customers within an assigned vertical. You will work within a dedicated pod that includes other CSMs and Account Managers who collectively support a vertical segment. Verticals include:
  • Restaurants (QSR & Fast Casual)
  • Commercial & Residential Services
  • Personal Services
  • All Other
You will be accountable for driving adoption, retention, and customer growth, with performance tied directly to NRR, GRR, and NPS. This role requires a high degree of ownership, critical thinking, and proactive engagement to ensure customers realize measurable value and continue expanding their usage of FranConnect solutions.
Primary Duties & Responsibilities
Customer Engagement & Relationship Management
  • Serve as the primary owner of customer outcomes within your assigned portfolio (~$300K-$400K MRR), ensuring customers achieve their goals and expand their value with FranConnect.
  • Establish a strong point of view on customer needs by applying critical thinking to uncover root causes, risks, and opportunities-not just surface-level issues.
  • Demonstrate proactive leadership by anticipating challenges, initiating action plans, and bringing recommendations-not problems-to customers and internal teams.
  • Build deep relationships with stakeholders and lead regular Quarterly Business Reviews (QBRs) centered on usage analytics, ROI, and measurable business outcomes.
Retention, Growth & Portfolio Performance
  • Hold direct responsibility for delivering customer outcomes that improve NRR, GRR, and NPS across your book of business.
  • Proactively identify expansion opportunities using a consultative, insights-driven approach; partner with Account Managers to execute commercial motions.
  • Analyze customer data to identify usage gaps or stagnation, then develop proactive strategies to increase adoption, deepen product stickiness, and support overall customer growth.
  • Lead renewal preparation and value justification with an ownership mindset, ensuring customers clearly understand the impact of FranConnect on their business.
Proactive Risk Management
  • Monitor customer health signals and take early, decisive action to mitigate risk prior to escalation.
  • Develop structured, proactive success plans based on customer goals, usage patterns, and vertical-specific insights.
  • Bring thoughtful recommendations and alternatives when challenges arise-using critical thinking instead of reactive problem-solving.
Pod Collaboration & Vertical Expertise
  • Work collaboratively within your vertical pod to share best practices, insights, and trends to improve outcomes across customers.
  • Contribute to vertical playbooks, frameworks, and industry-specific strategies to strengthen FranConnect's expertise and effectiveness in each segment.
Advocacy & Feedback Loop
  • Act as the customer's internal champion by sharing data-backed insights and structured feedback with Product, Marketing, and other teams.
  • Proactively identify potential customer advocacy opportunities, including stories that showcase business impact and growth.
Operational Excellence & Accountability
  • Maintain accurate documentation, health scoring, and activity tracking in Salesforce and ChurnZero.
  • Identify opportunities to improve internal processes and customer workflows-taking ownership of driving clarity, structure, and continuous improvement.
  • Stay up to date on industry trends and FranConnect product capabilities, applying this knowledge strategically within your vertical.
Requirements
What You'll Need (Qualifications)
  • 5+ years of experience in customer success or account management in a B2B SaaS environment.
  • Demonstrated ability to own customer outcomes and manage a revenue portfolio with measurable performance targets.
  • Strong critical thinking skills with the ability to analyze customer data, identify patterns, and translate insights into strategic action.
  • Track record of proactive customer engagement-anticipating needs, proposing solutions, and preventing risks before they materialize.
  • Proven success running strategic meetings such as QBRs and executive-level discussions.
  • Excellent communication, storytelling, and executive presentation skills.
  • Proficiency with Salesforce, Gainsight, ChurnZero, or similar success platforms.
  • Ability to collaborate within a pod structure, contribute to shared goals, and support cross-functional initiatives.
  • Curiosity, adaptability, and a growth mindset geared toward continuous improvement and customer value creation.
  • Bachelor's degree: Business and Technical Degrees preferred
  • Willing to travel up to 50% to client sites, conferences, and HQ, etc.
  • Experience in franchising or with franchise management software is a plus.

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