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Franchise Operations Manager Jobs in Worcester, MA

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Wellesley, MA · On-site

$50K - $70K/yr

Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and ... We are a Dunkin' Donuts brand retail collection of franchise businesses committed to providing each ...

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Berlin, MA

$50K - $70K/yr

Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and ... We are a Dunkin' Donuts brand retail collection of franchise businesses committed to providing each ...

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Littleton, MA · On-site

$50K - $70K/yr

Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and ... We are a Dunkin' Donuts brand retail collection of franchise businesses committed to providing each ...

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Bolton, MA · On-site

$50K - $70K/yr

Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and ... We are a Dunkin' Donuts brand retail collection of franchise businesses committed to providing each ...

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Clinton, MA · On-site

$50K - $70K/yr

Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and ... We are a Dunkin' Donuts brand retail collection of franchise businesses committed to providing each ...

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Ayer, MA

$50K - $70K/yr

Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and ... We are a Dunkin' Donuts brand retail collection of franchise businesses committed to providing each ...

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Berlin, MA · On-site

$50K - $70K/yr

Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and ... We are a Dunkin' Donuts brand retail collection of franchise businesses committed to providing each ...

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Clinton, MA · On-site

$50K - $70K/yr

Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and ... We are a Dunkin' Donuts brand retail collection of franchise businesses committed to providing each ...

Dunkin' - Franchisee Of Dunkin Donuts

Manager

Boxborough, MA · On-site

$50K - $70K/yr

Oversee Daily Operations - Ensure the restaurant runs smoothly while maintaining Dunkin' Brands and ... We are a Dunkin' Donuts brand retail collection of franchise businesses committed to providing each ...

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All JobsFranchise Operations JobsFranchise Operations Manager JobsFranchise Operations Manager Jobs in Worcester, MA

Franchise Operations Manager information

See Worcester, MA salary details

$30.9K

$63.2K

$118.1K

How much do franchise operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for franchise operations manager in Worcester, MA is $63,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,200.00 per year, depending on experience, location, and employer.

What is a franchise operations manager?

Franchise Operations Managers are professionals responsible for overseeing the daily operations and performance of franchise locations within a company. They ensure that franchisees follow company standards, policies, and procedures, and provide support in areas such as marketing, training, and compliance. Their role often includes conducting site visits, offering operational guidance, and helping franchise owners improve profitability and customer satisfaction. They act as a vital link between the franchisor and individual franchisees, ensuring consistent brand quality and smooth business operations.

What are the key skills and qualifications needed to thrive as a franchise operations manager?

To excel as a Franchise Operations Manager, you need expertise in business management, franchise operations, and experience in the food, retail, or service industry, often supported by a relevant bachelor's degree. Familiarity with point-of-sale (POS) systems, franchise management software, and compliance regulations is essential, along with certifications like CFE (Certified Franchise Executive) being advantageous. Strong leadership, problem-solving, and communication skills help manage franchisees and drive operational excellence. These competencies are vital for maintaining brand standards, ensuring profitable franchise performance, and fostering effective collaboration across diverse teams.

What are the main challenges faced by a franchise operations manager when supporting multiple franchise locations?

One of the primary challenges for a Franchise Operations Manager is maintaining consistent brand standards and operational procedures across diverse franchise locations. This role often requires balancing the needs and personalities of different franchisees while ensuring compliance with company guidelines. Effective communication, regular site visits, and tailored support are essential to address operational issues and help franchisees succeed. Additionally, managing performance metrics and providing ongoing training can be demanding but are crucial for network-wide success.

What is the difference between Franchise Operations Manager vs Franchise Business Consultant?

AspectFranchise Operations ManagerFranchise Business Consultant
Primary RoleOversees daily franchise operations, ensures compliance, and manages franchise performanceProvides strategic advice, training, and support to franchisees to improve business performance
Work EnvironmentIn-house at franchise headquarters or regional officesOften travels to franchise locations or works remotely with franchisees
Required CredentialsBusiness management experience, industry-specific knowledge, possibly certifications in operations or franchise managementBusiness or industry expertise, consulting experience, strong communication skills

While both roles support franchise success, the Franchise Operations Manager focuses on managing daily operations and compliance, whereas the Franchise Business Consultant provides strategic guidance and support to franchisees to enhance their business performance.

What are popular job titles related to Franchise Operations Manager jobs in Worcester, MA?

For Franchise Operations Manager jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Franchise Operations Manager jobs in Worcester, MA look for?

The top searched job categories for Franchise Operations Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Franchise Operations Manager jobs?

Cities near Worcester, MA with the most Franchise Operations Manager job openings:

Franchise Operations Manager jobs near you
Infographic showing various Franchise Operations Manager job openings in Worcester, MA as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $63,318 per year, or $30.4 per hour.

Manager

Dunkin' - Franchisee Of Dunkin Donuts

Paxton, MA • On-site

Full-time

Re-posted 26 days ago

Key responsibilities

  • Develop and lead a team to deliver guest experiences and meet restaurant standards.

  • Ensure operational excellence by maintaining brand standards, guest satisfaction, and safety protocols.

  • Drive sales and profitability through effective execution of restaurant operations, staffing, and cost control.

Job description

JOB DESCRIPTION

RESTAURANT MANAGER

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.


Responsibilities Include:


Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.


Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.


Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.


Qualifications:


Skills

Able to clearly express oneself verbally and in writing (English)

Math and financial management

Restaurant, retail, or supervisory experience

At least 18 years of age (where applicable)

High school diploma (or equivalent)


Required Competencies

Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

Passion for Results – set compelling targets and deliver on commitments.

Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.

Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.


REQUIREMENTS
  • 21+ years old

ABOUT THE COMPANY

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Dunkin' Franchisee logo

About Dunkin' Franchisee

Sourced by ZipRecruiter

In the pursuit of excellence, we've embraced next-generation design concepts that redefine the Dunkin' experience. Our immersive designs transform every visit into a memorable moment. As we elevate the coffee restaurant experience, our guests can't help but appreciate the captivating ambiance that accompanies their favorite brews. At Dunkin', the journey from 1950 to today has been more than a chronicle of growth; it's a testament to our enduring values and commitment to excellence. Join us in shaping the future of coffee and baked goods - where innovation, community, and quality unite to continue creating what is known to be the best coffee restaurant franchise out there!

Industry

Food and beverage stores

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

View All Dunkin' Franchisee Jobs