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Franchise Operations Manager Jobs in Calgary, AB

Sobeys, Inc.

Manager Grocery (R)

Calgary, AB · On-site

Today, FreshCo and its franchise partners proudly operate 155 stores across Alberta, Ontario ... They are fiscally responsible for the operation of the department and will manage budgets, labour ...

Sobeys, Inc.

Manager Front End (R)

Calgary, AB · On-site

Today, FreshCo and its franchise partners proudly operate 155 stores across Alberta, Ontario ... They are fiscally responsible for the operation of the department and will manage budgets, labour ...

COBS Bread

Multi-Unit Sales Manager

Calgary, AB · On-site

Franchise Owner / MSO We are looking for a Multi-Unit Sales Manager to join our team and support a ... Drive operational excellence across all four bakeries to maximize sales, profitability, and ...

COBS Bread

Multi-Unit Sales Manager

Calgary, AB · On-site

Franchise Owner / MSO We are looking for a Multi-Unit Sales Manager to join our team and support a ... Drive operational excellence across all four bakeries to maximize sales, profitability, and ...

Tim Hortons

Restaurant Supervisor

Calgary, AB

CA$16.50 - CA$18/hr

You promote a respectful team environment and manage team members with open communication and ... Your high standards for operational excellence allow you to easily plan and execute methods of ...

Tim Hortons

Restaurant Supervisor

Calgary, AB

CA$16.50 - CA$18/hr

You promote a respectful team environment and manage team members with open communication and ... Your high standards for operational excellence allow you to easily plan and execute methods of ...

Great Clips

Assistant Salon Manager

Calgary, AB · On-site

Assistant Salon Managers receive training in management and operations through Great Clips ... Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their ...

Great Clips

Assistant Salon Manager

Calgary, AB · On-site

Assistant Salon Managers receive training in management and operations through Great Clips ... Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their ...

Great Clips

Assistant Salon Manager

Calgary, AB · On-site

Assistant Salon Managers receive training in management and operations through Great Clips ... Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their ...

Great Clips

Assistant Salon Manager

Calgary, AB · On-site

Assistant Salon Managers receive training in management and operations through Great Clips ... Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their ...

Great Clips

Assistant Salon Manager

Calgary, AB · On-site

Assistant Salon Managers receive training in management and operations through Great Clips ... Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their ...

Great Clips

Assistant Salon Manager

Calgary, AB · On-site

Assistant Salon Managers receive training in management and operations through Great Clips ... Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their ...

Great Clips

Assistant Salon Manager

Calgary, AB · On-site

Assistant Salon Managers receive training in management and operations through Great Clips ... Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their ...

Great Clips

Assistant Salon Manager

Calgary, AB · On-site

Assistant Salon Managers receive training in management and operations through Great Clips ... Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their ...

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Franchise Operations Manager information

What is a franchise operations manager?

Franchise Operations Managers are professionals responsible for overseeing the daily operations and performance of franchise locations within a company. They ensure that franchisees follow company standards, policies, and procedures, and provide support in areas such as marketing, training, and compliance. Their role often includes conducting site visits, offering operational guidance, and helping franchise owners improve profitability and customer satisfaction. They act as a vital link between the franchisor and individual franchisees, ensuring consistent brand quality and smooth business operations.

What are the key skills and qualifications needed to thrive as a franchise operations manager?

To excel as a Franchise Operations Manager, you need expertise in business management, franchise operations, and experience in the food, retail, or service industry, often supported by a relevant bachelor's degree. Familiarity with point-of-sale (POS) systems, franchise management software, and compliance regulations is essential, along with certifications like CFE (Certified Franchise Executive) being advantageous. Strong leadership, problem-solving, and communication skills help manage franchisees and drive operational excellence. These competencies are vital for maintaining brand standards, ensuring profitable franchise performance, and fostering effective collaboration across diverse teams.

What are the main challenges faced by a franchise operations manager when supporting multiple franchise locations?

One of the primary challenges for a Franchise Operations Manager is maintaining consistent brand standards and operational procedures across diverse franchise locations. This role often requires balancing the needs and personalities of different franchisees while ensuring compliance with company guidelines. Effective communication, regular site visits, and tailored support are essential to address operational issues and help franchisees succeed. Additionally, managing performance metrics and providing ongoing training can be demanding but are crucial for network-wide success.

What is the difference between Franchise Operations Manager vs Franchise Business Consultant?

AspectFranchise Operations ManagerFranchise Business Consultant
Primary RoleOversees daily franchise operations, ensures compliance, and manages franchise performanceProvides strategic advice, training, and support to franchisees to improve business performance
Work EnvironmentIn-house at franchise headquarters or regional officesOften travels to franchise locations or works remotely with franchisees
Required CredentialsBusiness management experience, industry-specific knowledge, possibly certifications in operations or franchise managementBusiness or industry expertise, consulting experience, strong communication skills

While both roles support franchise success, the Franchise Operations Manager focuses on managing daily operations and compliance, whereas the Franchise Business Consultant provides strategic guidance and support to franchisees to enhance their business performance.

What are popular job titles related to Franchise Operations Manager jobs in Calgary, AB?

For Franchise Operations Manager jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Franchise Operations Manager jobs in Calgary, AB look for?

The top searched job categories for Franchise Operations Manager jobs in Calgary, AB are:

Franchise Operations Manager jobs near you
Infographic showing various Franchise Operations Manager job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Manager Grocery (R)

Sobeys, Inc.

Calgary, AB • On-site

Full-time

Posted 17 days ago

Job description

Job Title:  Manager Grocery (R) 
Requisition ID:  196430 
Career Group:  Store Management 
Job Category:  N/A 
Travel Requirements:  0 - 10%
Job Type:  Full-Time
Country: Canada (CA) 
Province: Alberta  
City: Calgary
Location: 9649 Sage Hill FreshCo 
Postal Code: T3R 1T8 
Looking for an exciting and fulfilling place to work? You've come to the right place!

We love working with ambitious people who love food as much as we do. Whether it's your first job or you're ready for a new challenge, we have a career to fit your life. 

Launched in 2010, FreshCo's commitment to delivering top quality products with lower prices and superior service to customers makes FreshCo stores a great place to work. Today, FreshCo and its franchise partners proudly operate 155 stores across Alberta, Ontario, Manitoba, Saskatchewan, and British Columbia. 

Please note that this career opportunity is for a role at an independently owned and operated corporation ("Franchisee") which is licensed to use the "FreshCo." trademark(s) by Sobeys Capital Incorporated ("Sobeys"). Applicants hired by a Franchisee will be employees of the Franchisee. No employment or similar relationship will be created between the applicant and Sobeys or its affiliates.
 

Ready to Make an impact?

The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation and merchandising while adhering to all protocols, procedures, policies and other programs and initiatives.

Here's where you'll be focusing:

People Leadership

  • Create a coaching and development culture for all store employees that embraces a passion for food
  • Demonstrate outstanding leadership while serving as a role model
  • Manage direct reports including selection, orientation, training and development, performance management, succession planning and compensation
  • Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

  • Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
  • Provide superior customer service to meet customer needs
  • Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
  • Order, receive, organize, rotate, merchandise and present products and stock in accordance with company standards
     

Policy/ Regulatory Adherence

  • Ensure all applicable company policies and procedures are communicated and adhered to by employees
  • Ensure that Occupational Health & Safety, food safety, and other regulatory requirements and procedures are implemented and maintained
  • Maintain a thorough understanding of all relevant company programs and attend training as required

Financial

  • Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control 
  • Personal/ Professional Development
  • Thorough understanding of all relevant company programs; attend training as required
  • Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies
  • Employee Engagement
  • Act as the employer of choice by actively supporting an environment of employee engagement
  • Initiate, support, participate and lead community and charitable events and activities


Other Duties

  • Coordinate maintenance of department equipment and repairs
  • Provide feedback for continuous improvement
  • Maintain a clean and safe working environment as per Company requirements
  • Other duties as required
     
What you have to offer:
  • Minimum 18 months of retail store experience, grocery experience preferred
  • High School Diploma
  • Full knowledge of total store and department operations
  • Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
  • Proficiency in Microsoft Office Suite
  • Above average communication skills (oral and written)
  • Ability to work independently in a fast-paced environment
     

FreshCo. and its franchise partners offer teammates competitive total compensation packages that will vary by role, location, and store ownership. Some websites share job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by the store owner/operator. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.

Please note: successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

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