Fqhc Operation Manager Jobs (NOW HIRING)

Terros Health is pleased to share an exciting and rewarding opportunity for a Vice President, Health Center Services in Phoenix, AZ.

Terros Health is a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 50 years. We help people live their lives in recovery and we save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. Together, we are Inspiring Change for Life!

If you are interested in working for one of the State's Leading Integrated Healthcare Organizations that promotes Hope, Health, and Healing, we encourage you to apply! 

Terros Health is hiring a Vice President of Health Center Services in Phoenix, AZ. 

Full-time; Salaried

Monday-Friday

Excellent Compensation & Full Benefits Package including 401K

8+ years of progressive leadership in healthcare operations, preferably in integrated care, FQHC, or behavioral health settings required

Experience with a breadth of multi-disciplinary programs, including grant administration, implementation and execution required

Demonstrated success leading complex multisite clinical operations and large interdisciplinary teams

Strong knowledge of AHCCCS, Medicaid managed care, FQHC operations, and valuebased care models

Demonstrated success in operational leadership, financial and budgetary management, and team development

Duties include:

Leadership

• Lead the strategic direction and operational excellence of all Terros Health Centers, ensuring alignment with organizational goals and the CCO’s and CMO’s clinical and medical visions
• Lead and develop Health Center Senior Directors and support clinic-based leadership and staff
• Develop and implement standardized workflows, staffing models, and operational practices that support integrated care delivery best practices in a cohesive way
• Partner with the VP Specialty Services, Sr. Director Clinical Operations, Medical Directors, and other key partners to ensure seamless coordination across programs and locations

Clinical Integration and Care Model Excellence

• Advance integrated primary care–behavioral health models across all health centers in partnership with CMO, CCO, Medical Directors and other key partners
• Ensure consistent implementation of evidencebased practices, traumainformed care, and patient-centered, wholeperson care principles
• Collaborate with the VP of Quality, Director of Nursing, Medical Director Primary Care, and Medical Director Behavioral Health to support clinical quality and provider performance

Quality, Compliance, and Performance Management

• Drive performance on quality metrics, valuebased care measures, and patient experience outcomes
• Ensure compliance with AHCCCS, HRSA/FQHC requirements, state licensing, and internal policies.
• Maintain high standards of safety, documentation, and regulatory adherence
• Ensure coordination across programs and service lines to create a consistent, seamless patient experience

Financial and Business Performance

• Manage health center budgets, productivity targets, service mix and financial performance in partnership with Finance and Operational teams
• Collaborate with administrative support teams to optimize scheduling, patient access, eligibility referral management and throughput to support revenue cycle performance
• Collaborate with the Senior Director Revenue Cycle and Director of Contracting to ensure payer alignment and operational steadiness

Workforce Leadership and Development

• Lead, mentor, and develop senior clinic leadership
• Support recruitment, retention, and competency development for multidisciplinary teams.
• Foster a culture of accountability, collaboration, and continuous improvement

Patient Access, Experience, and Community Engagement

• Ensure health centers deliver exceptional patient experience, timely access, and culturally responsive care
• Partner with Patient Access & Eligibility leadership to streamline frontend processes
• Represent Terros Health in community partnerships, health plan relationships, and local initiatives that support population health

Business Development and Growth Opportunities

• Identify unmet patient needs and coordinate with CCO and CMO to find ways to close those gaps
• Partner with ODEA on grants and marketing opportunities
• Continually assess community needs and complete environmental scans to identify growth opportunities at regional, location, service based, and community levels
• Foster a team environment of continuous improvement and mindful programmatic and service expansion and development

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

• Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Behavioral Health, or related field required. Master’s degree preferred
• Minimum 8 years of progressive leadership in healthcare operations, preferably in integrated care, FQHC, or behavioral health settings
• Experience with a breath of multi-disciplinary programs, including grant administration, implementation and execution
• Demonstrated success leading complex multi site clinical operations and large interdisciplinary teams
• Strong knowledge of AHCCCS, Medicaid managed care, FQHC operations, and value based care models
• Demonstrated success in operational leadership, financial and budgetary management, and team development
• Ability to lead through influence, build strong cross functional partnerships, and drive organizational change
• Must have valid Arizona driver’s license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health’s driving policy
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role
• Must pass a Background check, Drug Screen, and TB Test