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Fortinet Engineer Jobs in Austin, TX (NOW HIRING)

Lightedge

Triage Technician

Austin, TX

... Fortinet) and executing defined processes for each * Ensure related customer cases are associated ... Follow proper escalation procedures to platform engineers during an * Perform other duties as ...

Lightedge

Triage Technician

Austin, TX

... Fortinet) and executing defined processes for each * Ensure related customer cases are associated ... Follow proper escalation procedures to platform engineers during an * Perform other duties as ...

Lightedge

Triage Technician

Austin, TX · On-site

... Fortinet) and executing defined processes for each * Ensure related customer cases are associated ... Follow proper escalation procedures to platform engineers during an * Perform other duties as ...

bubb

Talent Coordinator

Austin, TX · On-site

  • PTO

... Fortinet, to name a few, and are seeking an awesome coordinator to jump into a fast-paced ... Bonus points if you have prior experience supporting fast-growing tech, defense, or engineering ...

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Fortinet Engineer information

What is a Fortinet Engineer?

A Fortinet Engineer is an IT professional who specializes in configuring, managing, and troubleshooting Fortinet security products, such as FortiGate firewalls, VPNs, and other network security solutions. They are responsible for ensuring the security and integrity of an organization's network infrastructure by implementing advanced security measures and monitoring for threats. Fortinet Engineers often work closely with IT teams to design security architectures, perform system updates, and respond to security incidents. Their expertise helps organizations comply with cybersecurity standards and protect sensitive data from cyber threats.

What are the key skills and qualifications needed to thrive as a Fortinet engineer, and why are they important?

To thrive as a Fortinet Engineer, you need a solid understanding of network security, firewall configuration, and troubleshooting, typically supported by a degree in computer science or a related field. Familiarity with Fortinet products (such as FortiGate), experience using security information and event management (SIEM) systems, and certifications like NSE 4 or higher are highly valued. Strong analytical skills, effective communication, and problem-solving abilities help you address complex security issues and support clients or teams. These skills and qualifications are crucial for ensuring robust network protection and efficient resolution of security challenges.

What are some common challenges faced by Fortinet engineers when managing large-scale network security deployments?

Fortinet Engineers working with large-scale network security deployments often encounter challenges such as integrating Fortinet solutions with existing heterogeneous network environments, maintaining consistent security policies across multiple locations, and ensuring high availability and minimal downtime during upgrades or troubleshooting. They must also stay current with frequent firmware updates and new threat intelligence to keep security measures effective. Strong collaboration with IT, network, and cybersecurity teams is essential to address these challenges efficiently while supporting business continuity.

What is the difference between Fortinet Engineer vs Network Security Engineer?

AspectFortinet EngineerNetwork Security Engineer
CertificationsFortinet NSE certifications, Cisco CCNA/CCNP, CompTIA Security+CISSP, CEH, Cisco CCNA/CCNP, CompTIA Security+
Work EnvironmentFocus on Fortinet products, firewalls, VPNs, and security appliancesBroader security systems, including firewalls, IDS/IPS, and network infrastructure
Industry UsagePrimarily in organizations using Fortinet solutionsWidespread across various organizations with diverse security tools

Fortinet Engineers specialize in Fortinet security products and solutions, while Network Security Engineers have a broader focus on various security technologies. Both roles require similar certifications and work in security-focused environments, but Fortinet Engineers are more specialized in Fortinet's ecosystem.

What are popular job titles related to Fortinet Engineer jobs in Austin, TX? For Fortinet Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Fortinet Engineer jobs in Austin, TX look for? The top searched job categories for Fortinet Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Fortinet Engineer jobs? Cities near Austin, TX with the most Fortinet Engineer job openings:
Fortinet Engineer jobs near you
Infographic showing various Fortinet Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution.

Triage Technician

Lightedge

Austin, TX

Full-time

Posted 6 days ago

Job description

The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
Responsibilities
  • Serve as the initial point of contact for clients experiencing technical issues and their requests
  • Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team
  • Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms
  • Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each
  • Ensure related customer cases are associated properly with major incidents
  • Accurately and professionally document all communication with customers
  • Follow proper escalation procedures to platform engineers during an
  • Perform other duties as assigned
Education & Experience
  • High School Diploma or equivalent
  • Empathetic customer service mindset and attitude
  • A superior sense of urgency and customer sentiment
  • Excellent written and verbal communication skills
  • Enjoys teamwork and collaboration
  • Must have excellent problem-solving skills and the ability to prioritize
  • Possess the ability to comprehend and execute documented escalation procedures
  • Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services.
Preferred Skills
  • ServiceNow and ITSM experience
  • Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc)
  • Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.)
  • IBM Power Technologies (IBM I and AIX) - IBM i Operations
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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