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Forensic Assertive Community Treatment (FACT) Program Manager

The Company: Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience.

Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color.

The Program: Pathways Vermont’s Forensic Assertive Community Treatment (FACT) team is an evidence-based forensic adaptation of Assertive Community Treatment (ACT) with over 40 years of research and evaluation. FACT is recognized by the Substance Abuse and Mental Health Services Administration (SAMHSA) to be a promising practice that blends criminogenic risk management, substance use and mental health management, with a focus on improving social determinants and health equity. The goals of FACT are to reduce return to incarceration; increase time spent in the community; increase the time in-between returns to incarceration; decrease frequency and intensity of violations; decrease criminogenic risk and needs; reduce victim violence contacts/harassments; increase engagement in treatment/healthcare plan; reduce utilization of crisis services and hospitalization; and improve social determinants (e.g., employment, stable housing, prosocial social connection).  This Chittenden County Based team will support 40-60 individuals under the supervision of the Department of Corrections in collaboration with Burlington Probation and Parole. 

The Role: The FACT Program Manager is a member of a modified Forensic Assertive Community Treatment (FACT) team. The team is interdisciplinary and composed of staff who provide flexible, compassionate, community based services to individuals under the supervision of the Vermont Department of Corrections.  The team ends homelessness and institutionalization for Vermonters while supporting health, wellness and community integration goals. The FACT Program Lead supervises direct service staff, cultivates and maintains local service partnerships, and ensures excellent service delivery to local participants. The Program Manager provides overall leadership and operational oversight for the FACT program and is accountable for program quality, staff performance and development, grant and contract compliance, service outcomes, fiscal stewardship, and fidelity to the FACT model.

Working in collaboration with agency leadership, DOC, DMH, Housing First, funders, and community partners, the Program Manager establishes program priorities, resolves operational challenges, and ensures services are delivered consistently with Pathways Vermont’s mission, values, contractual requirements, and practice standards.

Available Positions: 1

Location: In-Person (Chittenden County. This position is based out of an office in Burlington, VT)

Schedule: Full-Time (35-40 Hours Weekly)

Supervised by: Director of Innovative Mental Health Services

Application Requirements:

A Cover Letter and Resume are required with your application.

Responsibilities:

• Oversee the day-to-day program operations of the FACT team, including the internal team, relationships with clients, Housing First shared clients, and DOC/DMH program contacts.

• Hold primary responsibility for the quality, effectiveness, consistency, and sustainability of the FACT program.

• Develop, implement, and regularly evaluate annual program goals, priorities, work plans, and performance measures.

• Manage the FACT grant, including collaboration with Pathways agency staff to complete grant reports and present information at quarterly partnership meetings.

• Ensure compliance with grant, contract, Medicaid, documentation, confidentiality, incident-reporting, and other applicable program requirements.

• Manage the FACT program budget in collaboration with Finance and agency leadership, including monitoring expenditures, approving program expenses, identifying variances, and supporting annual budget development.

• Provide oversight and approval of incident reporting internally and to external parties, if applicable.

• Assess operational, safety, staffing, and service-delivery risks and develop or recommend appropriate responses.

• Maintain program policies and procedures and participate in the review, creation, and updating of agency policies.

• Lead the development, implementation, and regular review of FACT-specific policies, procedures, practice standards, and continuity-of-operations plans.

• Supervise members of the FACT team, including conducting weekly one-on-one supervision.

• Establish clear performance expectations, provide coaching and corrective feedback, complete performance evaluations, support professional development, and address performance concerns in collaboration with Human Resources.

• Make recommendations regarding hiring, promotion, compensation, corrective action, and termination in accordance with agency policies and applicable collective bargaining agreements.

• Hire and train for positions on the FACT team, including but not limited to a Service Coordinator, Forensic Peer Support Specialist, Supported Employment Specialist, Substance Use Specialist, and Nurse.

• Develop staffing structures, schedules, workflows, and coverage plans that support participant needs, employee sustainability, contractual requirements, and program outcomes.

• Engage in relationship and rapport building with clients and provide services from a choice perspective, as well as client-centered, harm- and risk-reduction, and strengths-based approaches.

• Facilitate daily FACT team meetings and participate in and oversee day-to-day operations of the team, including supporting staff and client scheduling to ensure appropriate coverage.

• Set team priorities, delegate responsibilities, support interdisciplinary decision-making, and ensure timely follow-through on identified participant and program needs.

• Identify and/or deliver training in conjunction with FACT team members to address the learning needs of staff, including crisis intervention and co-occurring disorders.

• Develop and oversee staff onboarding, ongoing training, coaching, and professional-development plans.

• Participate in and represent Pathways at community meetings, including regular monthly meetings with DOC FACT probation officers and other community partners.

• Serve as the primary operational contact for DOC, DMH, funders, Housing First leadership, and other key program partners.

• Represent the FACT program in agency leadership, planning, quality-assurance, and cross-program meetings.

• Build and maintain relationships with community partners to strengthen service coordination, address system barriers, and advance program goals.

• Provide direct services to persons enrolled in the FACT Program, including one-to-one support in the community related to life skills, substance use, mental health, and maintaining compliance with DOC.

• Provide direct participant support as needed to maintain engagement, address urgent program needs, model effective practice, and support continuity of services. The Program Manager does not ordinarily maintain a full direct-service caseload.