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Forensic Case Manager Jobs in Colorado (NOW HIRING)

Eurofins

Client Services Specialist

Centennial, CO · On-site

$17.50 - $23.25/hr

... forensics, advanced material sciences and in the support of clinical studies, as well as having an ... SSR & Case Management * Manage assigned Sample Service Requests (SSRs) from intake through ...

New

USADA

Investigator

Colorado Springs, CO · On-site

$88K - $123K/yr

... case support to USADA's legal department and to develop and process actionable intelligence to ... The recognition tasks USADA with drug-testing and results management responsibilities for these ...

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Forensic Case Manager information

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$17

$33

$54

How much do forensic case manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for forensic case manager in Colorado is $33.10, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $39.66 per hour, depending on experience, location, and employer.

What types of cases and clients does a forensic case manager typically handle?

Forensic Case Managers typically work with individuals who are involved with the criminal justice system and may be dealing with mental health, substance abuse, or other behavioral health challenges. Their caseloads often include clients who need assistance adhering to court orders, connecting to community resources, and developing treatment or rehabilitation plans. Case managers work closely with courts, probation officers, healthcare providers, and social service agencies to coordinate support and monitor progress. This role requires adaptability, as cases can vary in complexity and urgency, and frequently involves collaboration with both legal and clinical professionals.

What are the key skills and qualifications needed to thrive as a forensic case manager?

To thrive as a Forensic Case Manager, you need a solid background in criminal justice, social services, or psychology, often supported by a bachelor's degree and relevant experience in case management or forensic settings. Familiarity with case management software, legal documentation systems, and, in some positions, certification such as Certified Case Manager (CCM) is advantageous. Outstanding organizational skills, empathy, crisis intervention capabilities, and strong verbal and written communication help professionals stand out. These skills and qualifications enable effective coordination of services for clients involved in the criminal justice system, ensuring both compliance and support for successful rehabilitation.

How much do forensic case managers make?

Forensic case managers in New York City typically earn between $50,000 and $70,000 annually, depending on experience, certifications, and the employer. Salaries can vary based on the complexity of cases handled and the work environment, such as hospitals or legal settings.

What is a forensic case manager?

A Forensic Case Manager provides support and coordination for individuals involved in the criminal justice system who have mental health or substance use disorders. They assess client needs, develop treatment plans, and connect them with community resources, such as therapy, housing, or job assistance. Additionally, they collaborate with legal professionals, probation officers, and treatment providers to ensure compliance with court requirements. Their goal is to help clients achieve stability and reduce recidivism through structured support and case management.

What degree do you need to be a forensic case manager?

A forensic case manager typically needs at least a bachelor's degree in social work, psychology, criminal justice, or a related field. Some positions may require a master's degree or relevant certifications, along with experience in case management or forensic settings.

What are popular job titles related to Forensic Case Manager jobs in Colorado?

For Forensic Case Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Forensic Case Manager jobs in Colorado look for?

The top searched job categories for Forensic Case Manager jobs in Colorado are:

What cities in Colorado are hiring for Forensic Case Manager jobs?

Cities in Colorado with the most Forensic Case Manager job openings:

Forensic Case Manager jobs near you
Infographic showing various Forensic Case Manager job openings in Colorado as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $68,839 per year, or $33.1 per hour.

Client Services Specialist

Eurofins

Centennial, CO • On-site

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Eurofins rating

7.4

Company rating: 7.4 out of 10

Based on 180 frontline employees who took The Breakroom Quiz

68th of 120 rated laboratories

Job description

Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
Job Description
The Client Service Specialist shall:
Customer Support (Primary Function)
  • Manage inbound and outbound client calls and emails to address questions, requests, and service needs.
  • Use active listening skills to confirm, clarify, and document client information accurately.
  • Act as a primary point of contact for assigned clients, providing courteous, responsive, and professional support.
  • Establish and maintain positive working relationships with clients by understanding their needs and expectations.
  • Address routine client inquiries and concerns promptly; escalate more complex issues as needed.
  • Provide basic technical or product support and assist in problem resolution under established guidelines.

SSR & Case Management
  • Manage assigned Sample Service Requests (SSRs) from intake through resolution.
  • Ensure SSRs are clearly documented, accurate, and understandable prior to submission to testing departments.
  • Monitor SSR response times and follow up to support timely resolution and closure.
  • Maintain detailed and accurate documentation of case activity and client communications.

Orders & Reporting Support
  • Support order-related workflows by coordinating with testing departments and internal teams.
  • Manage send-out and report workflows to help ensure results are released as they become available.
  • Assist with corrected report workflows.
  • Identify potential delays or issues and communicate appropriately within the team.

Requisition & Account Updates
  • Assist with requisition updates and corrections according to established processes.
  • Manage requisition archive workflows to ensure proper documentation and record retention.
  • Maintain accurate client account and LabVantage (LV) updates within systems.
  • Ensure all records are complete, timely, and compliant with documentation standards.

Client Communication & Follow-Up
  • Manage client support emails and ensure timely responses that meet service expectations.
  • Maintain detailed documentation of all client interactions and follow-up activities.
  • Gather client feedback during routine interactions and share insights with the team.
  • Monitor client usage and activity and flag concerns or trends when identified.

Collaboration & Escalation
  • Work collaboratively with Account Executives, testing departments, and client service team members.
  • Escalate complex, urgent, or unresolved issues to senior staff or management following established protocols.
  • Communicate client feedback and service challenges to internal teams as appropriate.

Internal Coordination & Quality Compliance
  • Assist with client operational notifications, such as FedEx delays or system outages, under guidance.
  • Adhere to Eurofins DPT's Quality Management System, including:
    • Compliance with standard operating procedures
    • Training requirements
    • Good documentation and recordkeeping practices
  • Ensure all client interactions meet ethical, legal, confidentiality, and data security standards.

Performance Expectations
  • Meet established client service performance metrics, including response time and service quality.
  • Demonstrate accuracy, professionalism, and consistency in daily client interactions.
  • Maintain a collaborative, team-oriented approach to achieving department goals.
  • Actively participate in training and professional development to enhance client service skills.
  • Contribute to a positive client experience by following processes and supporting continuous improvement efforts.

Qualifications
MINIMUM EDUCATIONAL REQUIREMENTS
  • High school diploma or GED

Preferred Education:
  • Associate's or bachelor's degree in a related field, such as biology or chemistry

WORK EXPERIENCE REQUIREMENTS
  • 2-4 years of customer service support experience
  • Strong verbal and written communication skills
  • Effective time management, organizational skills, and the ability to multi-task and prioritize with minimal assistance
  • Ability to partner effectively with management and laboratory teams
  • Excellent communication, inter-personal, and negotiation skills
  • Intermediate Excel, Word, PowerPoint, Outlook, and other systems
  • Ability to work in a controlled environment and within Quality Systems under regulatory requirements

Preferred Qualifications:
Laboratory Experience: While not a strict requirement, we highly value candidates with prior laboratory experience. This could include internships, research assistant positions, or work in a similar scientific & health related setting.
POTENTIAL ENVIRONMENTAL FACTORS
  • This laboratory carefully maintains all hazardous materials. All employees must abide by Eurofins DPT's Safety and Exposure procedures.
  • For a list of potential chemical hazards, see appropriate SDS standards sheet.

Additional Information
Compensation:
  • $20-23 per hour

Schedule:
  • 1st shift 0800-1630, Mon-Fri.

What we offer:
  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

What Eurofins employees say

Pay

Benefits

Hours and flexibility

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About Eurofins

Sourced by ZipRecruiter

Industry

Scientific research and development services, biotechnology research and development and environmental consulting services

Company size

10,000+ Employees

Headquarters location

Leacock, PA, US

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