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Director of Supply Chain Account Management

Location: Hybrid/Remote (Columbus, OH/U.S.)
Employment Type: Full-Time

The Mission

The Director of Supply Chain Account Management is a strategic leadership role responsible for driving customer success, revenue growth, account retention, and operational excellence across an established portfolio of healthcare supply chain customers. This individual will lead and develop a high-performing account management team focused on delivering exceptional customer experiences while creating scalable processes and systems that support long-term business growth.

The ideal candidate combines deep healthcare supply chain expertise with strong leadership, relationship management, and business acumen. They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite interactions.

Key Responsibilities

• Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth.
• Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction.
• Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions.
• Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability.
• Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives.

• Anticipate risks, identify opportunities, and develop proactive plans to address both.
• Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies.
• Contribute to the development and execution of initiatives that support company growth objectives.

Required Qualifications

• Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered.
• 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles.
• Prior professional experience calling on and working directly with hospital supply chain departments.
• Demonstrated experience leading, coaching, and developing high-performing teams.
• Experience managing executive-level customer relationships within healthcare organizations.
• Proven success driving customer retention, account expansion, and revenue growth.

• Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies.

• Experience implementing technologies and tools that improve team productivity and scalability.

• Excellent written, verbal, presentation, negotiation, and problem-solving skills.
• Ability to influence cross-functional stakeholders in complex, matrixed environments.
• Skilled at navigating challenging situations involving multiple stakeholders and competing priorities.

Benefits & Perks

• Time Off: Unlimited Time Off (UTO) policy for full time employees.
• Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year.
• Free in office Snacks and Drinks.
• Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
• Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
• Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
• Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
• Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
• Additional Voluntary Benefits: Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.

• Family Support: Paid Parental Leave program.