Food Insecurity Jobs in Pennsylvania (NOW HIRING)

Title:
SuccessCoachsupervisor

Full-Time Position

Status:
Non-Exempt

Supervisor:Squirrel Hill Food Pantry Director

JFCS Pittsburgh

Since 1937, JFCS Pittsburgh has been pushingwhat'spossible in human services-combining compassion, innovation, and a relentless commitment to dignity and justice. We partner with people across the region to navigate life's changes and challenges, ensuring that no neighborhas tonavigate these difficulties alone.

We proudly serve job seekers, refugees and immigrants, individuals with disabilities, people experiencing food insecurity, those seeking mental health support, youth, and older adults. Through meaningful support and compassionate care, our goal is to help every person feel valued, empowered, and able to reach their full potential.

At JFCS, your work matters.You'lljoin a team of passionateproblemsolversand strategic thinkers who care deeply about people andaren'tafraid to rethink the way support is delivered. Here, creativity is encouraged, compassion drives every decision, and your impact is feltimmediatelyin the community.

If you want your work to spark purpose, connection, and meaningful change-JFCS is where you can make it happen.

Position Summary

The Success Coach Supervisor provides leadership, supervision, and program oversight for a team of Success Coachessupporting adults working toward economic stability and mobility. This role ensures high-quality, strength-based service delivery grounded inhuman services frameworksconsideringenvironmental and structural inequities,thesocial determinants ofhealth,fidelity to program models, and consistent outcomes across communities.

This position will alsobe responsible formaintainingSuccess CoachfidelitytoJFCS'sCatalyst forEconomic Mobilityinitiative.Participants in JFCS career preparation and supportprograms who meet program eligibility requirements mayreceive a stipend for up to18 monthsthrough theCatalyst forEconomic Mobility. This stipendwillallow them to achieve greater financial stability as they build toward the future.Success Coaches will guide participantsenrolledin theCatalyst for Economic Mobilitythrough "light touch" support and barrier reductionin addition to support with goal setting and resourcenavigation.

The Supervisor supports staff not by directing every step, but by creating the conditions for strong practice through reflective supervision, skill-building, quality monitoring, and thoughtful problem-solving. This position balances clinical oversight, staff development, and operational accountability whilecenteringdignity, client ownership, and long-term impact.

Duties and Responsibilities

Staff Supervision & Development

• Collaborate with Directors and staff membersboth internally andfrom other organizations to ensure that referral information is complete, enabling a clear understanding of client needs and urgency, and to assign clients to Success Coaches.

• Provide regular individual and group supervision to Success Coach, emphasizing reflective practice, ensuring that direct reports incorporate clients' specific circumstances into the development of targeted strategies, and use strengths-based approaches to guide client interactions.

• Support staff inidentifyingchallenges and opportunitiesto help clients achieve their goals.

• Monitor staff workload, caseload balance, and performance to ensure sustainability and quality.

• Participate in hiring, onboarding, training, and ongoing professional development of coaching staff.

• Foster a supportive, inclusiveteamculture grounded in learning, accountability, and respect.

Program Quality & Fidelity

• Ensure the program is delivered consistently across communities and aligned with the establishedhuman servicesand economic mobilityframework.

• Monitor fidelity to core program components, including intake,serviceplans, client ownership of action steps, and referral practices.

• Review case notes,service plansand documentation for quality, completeness, and adherence to program standards.

• Identifyvariations inquality or adherence across staff and provide targeted coaching or corrective support as needed.

• Support thoughtful adaptations that respond to client needs while preserving core program principles.

Client Services Oversight

• Provide consultation and guidance on complex client situations, barriers, and system navigation challenges.

• Support direct reports inmaintaininghealthy boundaries to prevent burnout and ensure that Success Coaches develop relationships with clients that promote self-reliance rather than dependency.

• Support staff in making effective warm referrals andmaintainingstrong relationships with community partners.

• Ensure servicesremainclient-centered, culturally responsive, and grounded in dignity and respect.

• Step in to support direct service delivery as needed during high-demand periods or staffing gaps.

Training &Capacity Building

• Support staff participation inthe development ofcoaching skills, motivational interviewing, andstrength-based models.

• Reinforce learning through supervision, observation, and feedback.

• Identifytraining needs based on program data, staff feedback, and observed practice trends.

• Maintain knowledge and understanding of the most pertinent and up-to-date resources and systems for which clients may need referrals

• Promote continuous learning and reflective practice across the team.

Documentation, Data & Compliance

• Ensuretimely,accurate, and consistent documentation in the program's case management system (Apricot).

• Monitor data quality to support outcome tracking, reporting, andfundercompliance.Generate program reports for funders and external communications and requests for data.

• Collaborate with leadership to review program outcomes andidentifyareas for improvement.

• Ensure compliance with ethical standards, confidentiality requirements, data privacy regulations, and mandatory reporting laws.

Collaboration & Leadership

• Serve as a liaison between frontline staff and program leadership.

• Contribute to program planning, improvement efforts, and cross-department collaboration.

• Build andmaintainrelationships with community partners to strengthen referral pathways and service coordination.

• Collaborate with JFCS Development staff to generate program reports and respond to data requests for funders and grant proposals

Qualifications

• Bachelor's Degree in social work, education, or related field,Master'sdegree preferred

• Strong administration, management, training, and organization skills. - Minimum 3 years of experience with case management, servicecoordinationanda programmonitoring background.

• Experience with quality assurance reports.

• Substantial ability to effectively interact with people of various cultural backgrounds and ability to respond appropriately to the cultural characteristics of the clients. - Excellent team player with organizational and communication skills.

• Willingness to work in the field, car, and ability tomaintainPA driver's license and auto insurancerequired.

• Strong computer skills, particularly Word and Excelrequired; prior experience using data and tracking systems is strongly preferred.