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Focus Call Center Jobs (NOW HIRING)

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate should be comfortable ... OUR MISSION Customer Focus: We listen carefully to the needs of our clients so that we know what ...

CorePlus Credit Union

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status ... strong member focus. * Demonstrates a strong working knowledge of Credit Union products and ...

Precision Opinion

Call Center Agent

Las Vegas, NV · On-site

$14/hr

CALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the ... Important healthcare studies with current focus on vaccinations * Paid training and no experience ...

Precision Opinion

Call Center Agent

Las Vegas, NV

$14 - $22.35/hr

CALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the ... Important healthcare studies with current focus on vaccinations * Paid training and no experience ...

Precision Opinion

Call Center Agent

Las Vegas, NV · On-site

$14 - $22.35/hr

CALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the ... Important healthcare studies with current focus on vaccinations * Paid training and no experience ...

BizzyCar

Call Center Representative

Saint Louis, MO · On-site

$20/hr

This role is ideal for someone looking to build a career in customer service and call center operations, with a focus on learning day-to-day processes and delivering great service to customers. As a ...

New

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ... Customer focus and adaptability to different personality types * Ability to multi-task, set ...

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ... Customer focus and adaptability to different personality types * Ability to multi-task, set ...

Doggett Freightliner

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a motivated ... The role requires working in a team-oriented environment with a focus on delivering outstanding ...

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Focus Call Center information

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$17

$25

How much do focus call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for focus call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a focus call center job?

Focus Call Center jobs involve handling customer service, technical support, sales, or information requests over the phone or through digital communication channels. Employees in these roles are responsible for assisting customers, resolving issues, and providing information about products or services. Focus Call Center positions can include inbound or outbound calling, and may require working with specialized software to track interactions. Good communication skills and the ability to handle stressful situations are important for success in these roles.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is important. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and effective handling of high call volumes in a fast-paced environment.

What are some common challenges faced by agents in a focus call center, and how can they be addressed?

Agents in a Focus Call Center often handle high call volumes and must maintain excellent customer service while adhering to strict performance metrics. Common challenges include managing difficult customer interactions, staying motivated during repetitive tasks, and meeting quality assurance standards. These can be addressed through regular training, access to supportive supervisors, and clear communication channels within the team. Many centers also offer coaching and feedback sessions to help agents develop resilience and improve their problem-solving skills.

What is the difference between Focus Call Center vs Customer Service Representative?

AspectFocus Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or retail settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, techWidespread across retail, healthcare, hospitality
Job FocusHandling high volume calls, technical support, salesAssisting customers, resolving issues, providing info

The Focus Call Center role primarily involves managing high-volume calls in a fast-paced environment, often focusing on technical support or sales. Customer Service Representatives also interact with customers but typically handle a broader range of issues in various industries. While both roles require similar credentials and work environments, the Focus Call Center emphasizes call volume and technical tasks, whereas Customer Service Representatives focus on personalized customer support.

What cities are hiring for Focus Call Center jobs?

Cities with the most Focus Call Center job openings:

What states have the most Focus Call Center jobs?

States with the most job openings for Focus Call Center jobs include:

What are popular job titles related to Focus Call Center jobs?

For Focus Call Center jobs, the most frequently searched job titles are:

Infographic showing various Focus Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call center agents

Augusta, GA • On-site

Apptad Inc
IT Services • 501 - 1,000 employees
Learn more about Apptad Incexternal

$14 - $18.50/hr

Full-time

Re-posted 25 days ago

Job description

Job Title: Retention call center agents
Location: ONSITE Augusta, GA 30907

The candidate should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.

The candidate must have call center experience and  kindly avoid resumes with short term roles unless it is a contract/ seasonal role.

Job description -

·Promote and retain products and services.

·Experience in customer retention or sales and call center operations.

·Prior experience in a call center environment is required.

·Deliver excellent customer service over the phone.

·Negotiate and process save/service order requests from customers.

·Interact with customers patiently, tactfully, and efficiently.

·Clearly explain applicable fees and adjustments to customers.

·Offer product and service options tailored to customer needs.

·Demonstrate active listening skills.

Follow structured call flows to enhance the customer experience


ABOUT US 

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.

With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

OUR MISSION

Customer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.

Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.

Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.

Apptad logo

About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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