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Focus Call Center Jobs (NOW HIRING)

Comfort Matters

Call Center Manager

Osseo, MN · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer ... Customer service focus and mindset, putting our employees and Partners first, with excellent ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Key Competencies * Customer Focus * Professionalism * Patience and Empathy * Teamwork

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

The role requires working in a team-oriented environment with a focus on delivering outstanding customer service. How to Apply If you are interested in joining our team as a Call Center ...

Peakzi

Call Center Representative

Hilliard, OH · On-site

$19 - $20/hr

Call Center Representative Hilliard, OH (Greater Columbus). Full-time. Join one of Ohio's largest ... Recognition and long-term retention are a core focus here. We are an equal opportunity employer.

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

The role requires working in a team-oriented environment with a focus on delivering outstanding customer service. How to Apply If you are interested in joining our team as a Call Center ...

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable ... OUR MISSION Customer Focus: We listen carefully to the needs of our clients so that we know what ...

The Sydney Call Centre

Remote Call Center Representative

$16.50 - $20.50/hr

Career Growth: With a focus on internal promotions, employees enjoy significant advancement ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

This individual will be responsible for leading a team of call center agents, optimizing sales strategies, and ensuring that underperforming properties receive targeted focus. The ideal candidate ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status ... strong member focus. * Demonstrates a strong working knowledge of Credit Union products and ...

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Focus Call Center information

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How much do focus call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for focus call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a focus call center job?

Focus Call Center jobs involve handling customer service, technical support, sales, or information requests over the phone or through digital communication channels. Employees in these roles are responsible for assisting customers, resolving issues, and providing information about products or services. Focus Call Center positions can include inbound or outbound calling, and may require working with specialized software to track interactions. Good communication skills and the ability to handle stressful situations are important for success in these roles.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need excellent verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is important. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and effective handling of high call volumes in a fast-paced environment.

What are some common challenges faced by agents in a focus call center, and how can they be addressed?

Agents in a Focus Call Center often handle high call volumes and must maintain excellent customer service while adhering to strict performance metrics. Common challenges include managing difficult customer interactions, staying motivated during repetitive tasks, and meeting quality assurance standards. These can be addressed through regular training, access to supportive supervisors, and clear communication channels within the team. Many centers also offer coaching and feedback sessions to help agents develop resilience and improve their problem-solving skills.

What is the difference between Focus Call Center vs Customer Service Representative?

AspectFocus Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedOffice or retail settings, direct customer interaction
Industry UsageCommon in telecommunications, finance, techWidespread across retail, healthcare, hospitality
Job FocusHandling high volume calls, technical support, salesAssisting customers, resolving issues, providing info

The Focus Call Center role primarily involves managing high-volume calls in a fast-paced environment, often focusing on technical support or sales. Customer Service Representatives also interact with customers but typically handle a broader range of issues in various industries. While both roles require similar credentials and work environments, the Focus Call Center emphasizes call volume and technical tasks, whereas Customer Service Representatives focus on personalized customer support.

What cities are hiring for Focus Call Center jobs?

Cities with the most Focus Call Center job openings:

What states have the most Focus Call Center jobs?

States with the most job openings for Focus Call Center jobs include:

What are popular job titles related to Focus Call Center jobs?

For Focus Call Center jobs, the most frequently searched job titles are:

Infographic showing various Focus Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Manager

Osseo, MN • On-site

Comfort Matters
See more jobs at Comfort Mattersexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

About the Role: As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire your team, coupled with your exceptional organizational and communication skills, will be instrumental in driving operational efficiency, optimizing customer interactions, and ensuring customer satisfaction. If you are a results-driven leader with a passion for delivering exceptional customer service, we invite you to join our team and make a positive impact on our organization.
Why You'll Want to Work Here:
  • Core values that we live every day - not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
  • Performance pay directly tied to results - You deliver for us, we deliver for you
  • Benefits you will use - Full medical, dental, and vision packages including fully employer paid options
  • Secure your financial future - 401(k) with company match
  • We invest in your future - ongoing training that directly results into bigger career opportunities combined with continuous education stipends
  • Speed and scale - Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Call Center Manager Key Responsibilities:
  • Lead and manage a team of customer service representatives, providing guidance, coaching, and performance feedback to drive individual and team success.
  • Develop and implement call center strategies and processes to improve operational efficiency, maximize productivity, and enhance the customer experience.
  • Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets.
  • Ensure adherence to call center policies and procedures, maintaining a high standard of professionalism, efficiency, and quality in all customer interactions.
  • Collaborate with other departments to address customer concerns and resolve issues in a timely and satisfactory manner.
  • Stay updated on industry trends and best practices in customer service and call center management to continuously improve operations and customer satisfaction.
  • Implement training programs and provide ongoing coaching and development opportunities to enhance the skills and knowledge of the call center team.
  • Foster a positive and engaging work environment, promoting teamwork, open communication, and a customer-centric mindset.
  • Utilize call center software and technology to track and analyze customer interactions, identify trends, and make data-driven decisions to improve processes and customer satisfaction.
  • Prepare and present reports on call center performance, highlighting key metrics, trends, and recommendations for improvement to senior management.

Call Center Manager Qualifications:
  • Proven experience in call center management or customer service leadership role, preferably in the home service industry or a similar field.
  • Strong leadership skills with the ability to motivate and inspire a team towards achieving performance goals.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and effectively communicate with internal and external stakeholders.
  • Solid understanding of call center operations, including knowledge of call center software, telephony systems, and performance metrics.
  • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
  • Exceptional organizational skills and the ability to prioritize and delegate tasks in a fast-paced environment.
  • Customer-focused mindset with a passion for delivering exceptional service and resolving customer issues.
  • Proactive problem-solving skills with the ability to think creatively and find innovative solutions.
  • Strong attention to detail and the ability to maintain accuracy in a high-volume and time-sensitive environment.

Call Center Manager Interpersonal Qualifications:
  • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:
Comfort Matters is one of the fastest growing HVAC companies anywhere. And the cool part for our team and our customers: that growth is coming from a relatively small service area in the Western Suburbs we've chosen to concentrate on. That allows us to travel less and offer better service to our customers. That, of course, allows us to do work we're proud of and excited about even if it means staying late on a Saturday. All of which means more and more people open the door with smiles on their faces when our techs come knockin'.
Comfort Matters is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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