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Senior Triage Specialist (Senior Claims Intake / FNOL Specialist)

Locations: Omaha, NE | Los Angeles, CA | Chicago, IL | Richmond, VA | Albany, NY | New York City, NY

Work Schedule: 100% In-Office (Monday-Friday)

About the Role

We're looking for an experienced Senior Triage Specialist to join our Commercial Claims team. This position combines First Notice of Loss (FNOL), claims intake, and fast-track claims handling while providing critical support to our claims adjusters.

This is an excellent opportunity for someone who wants to build a long-term career in commercial insurance. Successful employees are well-positioned to advance into future Claims Trainee and Claims Adjuster opportunities.

As part of our ongoing modernization efforts, we're also enhancing our claims operations with AI and Large Language Model (LLM) technology. If you're interested in helping improve business processes through technology and automation, this is a great opportunity to be involved.

This position reports to the Director of Triage, who is based in Colorado.

What You'll Do

• Manage fast-track commercial claims from initial intake through resolution.
• Review new claims and determine coverage and appropriate adjuster assignment.
• Set initial claim reserves.
• Update and maintain claim information within the claims management system.
• Contact insureds, claimants, brokers, and other parties to gather claim information.
• Answer and route incoming calls to the appropriate claims professionals.
• Manage shared voicemail inboxes and respond to inquiries.
• Order police reports and other supporting documentation.
• Prepare written correspondence and maintain electronic claim files.
• Process incoming mail and prioritize daily workloads.
• Support claims adjusters with administrative and technical claim activities.
• Maintain diaries and complete assigned tasks to ensure timely claim handling.
• Continuously look for solutions that improve customer service and operational efficiency.

What We're Looking ForRequired Qualifications

Candidates should have strong customer service skills and commercial insurance experience, along with one of the following:

• High school diploma and 6+ years of experience, including at least 1 year in insurance or a related industry (commercial claims preferred); or
• Associate degree or technical education and 3+ years of experience, including at least 1 year in insurance or a related industry; or
• Bachelor's degree and 1+ year of experience, including at least 1 year in insurance or a related industry.

In addition, candidates should have:

• Understanding of how insurance companies operate and make business decisions.
• Strong written and verbal communication skills.
• Excellent customer service and relationship-building abilities.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• A desire to continue learning and growing professionally.

Preferred Qualifications

• Bilingual in English and Spanish.
• Experience with Guidewire ClaimCenter or other claims management systems.
• Experience using or creating prompts for AI/LLM tools to improve business processes.

Work Environment

• 100% in-office position
• Monday through Friday during normal business hours.
• Overtime may be required based on business needs and must be accurately reported on company timesheets.

Compensation

Hourly pay is based on location and experience:

• Richmond, VA: $29.37-$34.18/hour ($61,098-$71,094 annually)
• Albany, NY & Chicago, IL: $32.32-$37.71/hour ($67,218-$78,438 annually)
• Los Angeles, CA & New York City, NY: $35.26-$41.14/hour ($73,338-$85,578 annually)

In addition to competitive pay, employees are eligible for an annual performance bonus and a comprehensive benefits package.

Why Join Argo Group Claims?

At Argo Group, claims professionals are empowered to make decisions and solve problems-not simply process claims. Our collaborative environment gives employees direct access to leadership, opportunities to work on complex commercial claims, and the ability to contribute ideas that improve how we serve our customers.

If you're looking for a role where you can grow your insurance career while helping modernize claims operations, we'd love to hear from you.