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Job Summary

The IoT Operations SME ensures the reliable operation, optimization, and security of digital building platforms, software, and hardware across the portfolio. Taking a holistic approach across building systems (HVAC, Lighting, FLS) and technology infrastructure, this role drives operational efficiency, energy optimization, cybersecurity compliance, and occupant comfort. Through effective policy, governance, and reporting, the SME establishes smart building standards while continuously advancing cloud-connected building technologies.

Roles & Responsibilities

Program Execution & Regional Strategy

• Lead the regional transition of building portfolios from legacy, disconnected infrastructure to modern, cloud-connected smart building operations.
• Deliver frameworks, communication strategies, and operational processes to align site teams and stakeholders with portfolio targets.
• Establish regional technology strategies to support global standardization, New Product Introduction (NPI) governance, and technology roadmaps.

Standards & Capital Projects Integration

• Partner with client and site operations teams to identify, prioritize, and implement system optimization projects.
• Enforce Building Operating System (BOS) and BACnet standards (including network numbering and BACnet Secure Connect) across new construction and CapEx/OpEx projects to eliminate vendor silos and change orders.

Cybersecurity, Risk & Governance

• Lead regional OT network hardening initiatives and enforce BOS security standards across new construction and remediation projects.
• Mitigate cyber risks through network standardization, prompt hardware/software patching, and strict adherence to SLO response targets for vulnerability management and MACD requests.

BMS Operations & Technical Support

• Manage maintenance, configuration, and upgrades for regional BMS WebCTRL servers, workstations, software tools, graphics, and user interfaces.
• Provide technical resolution for major equipment failures, system capacity imbalances, and operational disruptions.
• Oversee deployment and integration of standardized OEM management software and pilot solutions (e.g., Distech on Niagara).

Lifecycle & Inventory Management

• Maintain precise asset inventories and audit records for all owned BAS hardware, software, and licensing.
• Execute OEM patching cadences for BMS firmware/hardware to maintain system uptime and address security bulletins.
• Drive the regional End-of-Life (EOL) replacement strategy, collaborating with site teams and vendors to secure capital budgets for proactive hardware refreshes.

Advanced Operations, FDD & Alarm Mitigation

• Map building data points to cloud platforms and extend building ontologies (class, subclass, and property relationships).
• Leverage Fault Detection & Diagnostics (FDD) and advanced analytics to proactively address inefficiencies and prolong mechanical asset lifespan.
• Deploy and monitor centralized control platforms to consolidate alerts, improve incident response times, and reduce site alarm fatigue.

Vendor Governance & Performance

• Review third-party maintenance contracts to ensure clear deliverables, optimize external spend, and maximize internal resource utilization.
• Monitor system operational metrics (alarm volume, outstanding work orders) and train site personnel on standard operating procedures.

Key Competencies:

• The desired candidate will have knowledge and experience with IoT technologies. MS Windows Server and SQL server are also a plus.
• Understands the engineering design and operational aspects of the facility's systems and equipment.
• Must be able to recognize IoT system shortcomings and respond to operational and emergency situations such as vulnerabilities, patch and client driven tabletop exercises.
• Excellent written and communication skills are required.
• Candidates must have a flexible and creative work style with a goal of achieving excellence.
• Familiarity with smart buildings spaces: IoT devices, transmission pipeline, databases, data transformation, rudimentary software understanding.
• Good building domain expertise. Understand the IoT platform technology stack and how devices communicate to the cloud.
• Subject Matter expertise on the devices to integrate. Know how IoT devices work and represent data.
• Ability to identify data needs based on defined use case
• Direct expertise with Automated Logic (ALC) WebCTRL Server environments, BACnet configuration, and Niagara/Distech framework integrations
• Familiarity with integrated facilities management operations.
• Experience conveying technical aspects to non-technical audiences.

Qualifications:

• Bachelor's degree from an accredited college, or equivalent experience/combined education, with 5 years or more of professional experience Building Automation Systems/IoT.
• Must have BMS or BAS experience
• ALC experience preferred
• Lighting controls system experience (Lutron, nLight, Enlighted)
• IoT device management and experience
• RCA experience
• Program Management
• Knowledge of relevant regulations and standards, including data privacy and security regulations.
• Excellent communication skills and availability to talk to executive levels through to frontline teams
• Strong PC literacy and proven ability to manage daily activities using various systems.

Additional Information:

This position may require occasional travel to visit lab sites and attend industry conferences. IoT Operations SME (Subject Matter Expert) will report to Technical Services and will work closely with a team of BOS IoT Global Team, engineers, contractors, and lab personnel.

Estimated total compensation for this position: xxxxx USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Client: Google - AMER

Job Profile: P3

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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