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Requisition No: 881569
Agency: Commerce
Working Title: 881569 - OPS EMPLOYMENT SECURITY REP II - 40090065 1 1
Pay Plan: Temp
Position Number: 40090065
Salary: $20.00 hourly
Posting Closing Date: 09/10/2026
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JOB TYPE: FULL TIME / OPS
POSITION LOCATION: Key West, FL (relocation benefits are not available for this position)
OPS Employment Security Representative II
OPEN COMPETITIVE
www.floridajobs.org/
Your Specific Responsibilities:
Receives immediate supervision from COM Senior Management Analyst Supervisor-SES and/or CareerSource supervisor.
Provides assisted core services to individuals as required, including but is not limited to:

• Identifies and recommends to center supervisor actions and services needed to maintain compliance with established regulations, directives and procedures through effective utilization of program tracking tools.
• Maintains and develops contact with resources within community groups and local organizations engaged in providing counseling and/or rehabilitative services.
• Research employability trends and provides data to individuals and other agencies.
• Assists Employment Security Representative I (ESR I) in more difficult cases where further background and graduate/advanced study can be of assistance.
• Conducts training sessions to assist staff in recognizing individuals in need of counseling.
• Creates monthly calendar for rotation/back-up of Resource Room.
• Conducts self-evaluation and participates in shared evaluations for the purpose of professional development.
• Provides information on CareerSource Southwest Florida services such as labor market information, hiring trends, employment opportunities and employer demands.
• Coordinates the provision of labor exchanges services to eligible persons to include, intake and assessment, one-on-one and/or group counseling, testing, job search assistance, quality job referrals and placement.
• Assesses customer needs and provide referrals to services as appropriate for targeted groups (Veterans with significant barriers, ex-offender, dislocated worker, homeless, disabled individuals, as well as general population) to Ticket to Work, Federal Bonding, Trade Adjustment Act, Workforce Innovation Opportunity Act, Welfare Transition, Participant, Supplemental Nutrition Assistance Program, Priority Re-Employment Program claimants, Veterans Services, In-House Hiring Events, Information Sessions, etc..
• Instructs job-seekers one-on-one and/or group settings by conducting employability skills workshops on presenting a positive image, how to effectively access job openings, completing applications, resume assistance, interview and networking techniques, etc.
• Provides specialized professional employment security services to individuals needing more complex assistance.
• Plans, coordinates, and implements an outreach plan which includes a system to contact employers, community-based organizations, and civic-organizations on a regularly scheduled basis to ensure that they are aware of services available through CareerSource Southwest Florida Centers.
• Coordinates the provision of labor exchange services to employers in obtaining skilled and productive employees and job-seekers with the goal of obtaining meaningful employment opportunities.

Responds to and resolves customer complaints:

• Follows the standard operating procedure for customer complaint resolution.
• Updates the state complaint log

Required Knowledge, Skills, and Abilities:

• Knowledge, skills and abilities with Microsoft Office Suite applications, including but not limited to (Word, Excel, and Power Point).
• Knowledge of employment development and placement principles.
• Knowledge of the principles and techniques of interviewing and counseling.
• Knowledge of the methods of data collection.
• Ability to speak clearly and correctly.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to record, collect, evaluate and analyze data.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to promote employment programs/activities via telephone or personal contact with employers and community organizations.
• Ability to work effectively as part of an integrated service delivery team.
• Ability to prepare reports, relating to employment security activities.
• Ability to learn and use other applicable State of Florida computer systems.

Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Minimum:

• Must possess or obtain certification as a Workforce Professional Tier 1 within 60 days of employment in the position.
• Required to travel.

Preferred:

• A Bachelor's degree from an accredited college or university and/or 3 years' experience in customer service, sales, marketing or career coaching.
• At least one year of Professional or nonprofessional experience in area related to customer service.

Pay: $20.00 per hour
Our Organization and Mission:
FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)
Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/
The Work You Will Do:
The OPS Employment Security Representative II (ESR II) is a professional position which promotes employment and training programs. The position is responsible for prioritizing work demands with a focus on customer satisfaction ensuring quality job referrals are based on employer skills sets and requirements. Employers are provided job order services, job creation, updates, placement verifications, follow-up and hiring events. The OPS ESR II also ensures that all services provided are adequately documented in Employ Florida (EF) and makes certain jobseekers and/or employers understand the extent of CareerSource services.
The Difference You Will Make:
You will impact Florida Citizens by assisting job seekers to obtain and retain employment. Assist local employers in attracting and retaining qualified candidates based on their needed skill sets.
FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
The Florida Keys may be just what you're looking for. With a strong focus on diversity and inclusion, the Florida Keys welcomes families of all kinds. The warm, year-round climate means plenty of opportunities to get outside and enjoy activities together. And the tight-knit community comes together to create fun, educational events for families and children. Great schools, sports leagues, and clubs offer support and opportunities for growth. Amazing natural areas and beaches provide endless options for adventure and relaxation. And the local food is second to none.
Key West is home to the third largest barrier coral reef in the world. Known as the Florida Straits, Key West's coral reef extends 150 miles north towards Miami. It is famous for watersports, beaches, historic sites and its pastel, conch style architecture. The city's earlier economy was based on fishing, salvaging shipwrecks, and cigar making. Throughout its history Key West has been a center of military activity. Key West possesses a unique blend of Cuban, West Indian, Bahamian, and American atmosphere.
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)
* Ongoing comprehensive training provided
* Career Growth
* Highly skilled, professional environment
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
* We care about the success of our employees.
* We are always improving our technology, our tools, our customer's experiences, and ourselves.
* A rewarding experience for reliable, compassionate, and professional employees.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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