Flight Operations Manager Jobs in Kalamazoo, MI (NOW HIRING)

Based out of: Kalamazoo, MI
Candidates must reside within close proximity to a major airport.

Compensation: $64,800 Annually plus uncapped commission 2.5% 

Travel the Nation. Transform Lives.

At Milan Laser Hair Removal, every clinic you support is an opportunity to transform lives; helping clients feel confident, empowered, and comfortable in their own skin.

This is a full-time, salaried role designed for sales-driven professionals who enjoy travel and variety, while benefiting from the stability, support, and career growth of a national organization.

Position Summary:

As a Traveling Clinic Manager, you will support operations across Milan’s 400+ clinic locations, stepping in as the acting Clinic Manager during critical coverage needs. You will lead client consultations, drive revenue through personalized treatment plans, and support clinic teams to maintain strong performance and a seamless client experience.

Your impact ensures continuity in both sales and operations—helping clinics meet their goals while delivering life-changing results to every client.

• Elevate Customer Experience: Enrich the lives of our clients by providing unparalleled service and personalized solutions, leaving a lasting impression that exceeds their expectations.
• Fuel Business Growth: Drive revenue and expansion by leveraging your entrepreneurial spirit and passion for success to capitalize on sales opportunities and cultivate client relationships.
• Inspire Growth Mindsets: Foster a culture of continuous learning and development, empowering both yourself and your team to embrace new challenges and strive for excellence.
• Lead with Purpose: Lead by example, embodying our values of integrity and inclusivity while guiding and inspiring your team to reach their full potential.
• Harness Data for Success: Utilize data-driven insights to inform strategic decisions, optimize operations, and drive innovation, ensuring sustainable growth and client satisfaction.

Responsibilities:

• Travel to clinic locations nationwide to provide operational and sales leadership during coverage needs
• Deliver engaging consultations that educate clients and convert leads into long-term customers
• Manage the full sales cycle including consultation, closing, and customer retention
• Promote treatment packages using consultative selling techniques and value-based recommendations
• Drive revenue by achieving and exceeding sales goals and key performance metrics
• Analyze sales data and KPIs (lead conversion, sold percentage, revenue) to identify opportunities for growth
• Coach and mentor a team of 2–5 employees to drive performance and maintain a positive, high-energy culture
• Foster strong client relationships through exceptional service and personalized solutions
• Utilize financing options to increase client access and improve conversion rates
• Encourage and generate client reviews and referrals
• Support daily clinic operations including scheduling, systems usage, and performance tracking
• After completing training, ability to support onboarding and training of new Clinic Managers and Assistant Clinic Managers.

Requirements:

• 2+ years of experience in a commission-driven sales environment
• Proven track record of exceeding sales goals and leading high-performing teams
• Strong consultative selling, negotiation, and closing skills
• Ability to anticipate client needs and provide thoughtful, personalized recommendations
• Experience mentoring or managing a small team (2–5 employees)
• Excellent communication, presentation, and active listening skills
• Comfortable using computer systems and sales software
• High school diploma or GED required; bachelor’s degree preferred
• Ability to handle confidential information with discretion
• Willingness and ability to travel extensively (100%) with flexibility for changing schedules
• Ability to quickly adapt to new locations, teams, and business needs
• Valid driver’s license and ability to rent vehicles for business travel
• Residence within close proximity to a major airport

Supporting Details:

Travel Expectations

Travel assignments are coordinated by Milan’s Scheduling Team, with all travel expenses covered. Travel by flight and vehicle is required. Assignments vary in length depending on business demand and may include support across any of Milan’s 400+ locations nationwide.

Sales Manager must be able to fulfill a 100 percent travel schedule and reside within close proximity to both a Milan clinic and a major airport.

Benefits:

• Medical, dental, vision, disability and life insurance within 30 days
• Generous PTO
• 6 recognized holidays ((travel expenses home accommodated by Milan)
• 401K retirement plan with vested employer match
• Career advancement opportunities
• Supportive culture where leadership cares about each and every employee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality.  

Equal Opportunity Employer