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Flexible Schedule Government Contractor Jobs (NOW HIRING)

M.C. Dean, Inc

Government Accounting Analyst

Tysons, VA · On-site

$60K - $79K/yr

... growing government contractor. Billing & Contract Administration * Prepare and review customer ... Prepare schedules and supporting documentation for DCAA audits and compliance reviews. * Assist ...

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Flexible Schedule Government Contractor information

What is a flexible schedule government contractor?

Flexible schedule government contractors are professionals or companies that provide goods or services to government agencies under contracts allowing for variable or non-standard work hours. Unlike traditional 9-to-5 government jobs, these contractors can often set their own schedules or adjust work hours based on project needs and personal availability, as long as they meet contractual obligations and deadlines. This flexibility can be especially appealing for individuals seeking work-life balance or those balancing multiple commitments. However, the degree of schedule flexibility may vary depending on the contract terms and the specific government agency involved.

How does working as a flexible schedule government contractor impact collaboration with team members and project managers?

As a Flexible Schedule Government Contractor, you may have the freedom to set your own hours, but effective collaboration is still essential. Many teams use digital communication tools and shared project management platforms to stay aligned, so regular check-ins and timely responses are important. You may need to coordinate with team members across different time zones or schedules, which can be both a challenge and an opportunity to develop strong remote communication skills. Being proactive about availability and updates helps ensure project deadlines and quality standards are met.

What are the key skills and qualifications needed to thrive as a flexible schedule government contractor, and why are they important?

To thrive as a Flexible Schedule Government Contractor, you need a solid understanding of government contracting processes, compliance regulations, and relevant subject-matter expertise, often supported by a bachelor's degree and experience in contract management or a specialized field. Familiarity with federal acquisition systems, contract management software, and security clearance requirements is typically necessary. Strong organizational skills, self-motivation, and effective communication enable you to manage shifting priorities and collaborate remotely with government teams. These skills ensure contract compliance, project success, and adaptability in a dynamic, regulated environment.

What is the difference between Flexible Schedule Government Contractor vs Part-Time Government Employee?

AspectFlexible Schedule Government ContractorPart-Time Government Employee
CredentialsTypically requires security clearances, relevant certifications, and specialized skillsUsually requires standard employment credentials, possibly security clearance
Work EnvironmentProject-based, often remote or on-site, with flexible hoursOn-site or remote, fixed or limited hours, within government office hours
Employer & Industry UsageContracting firms working with government agenciesGovernment agencies employing part-time staff for specific roles
Search & Comparison IntentLooking for flexible contracting roles with governmentSeeking part-time government employment opportunities

The main difference is that Flexible Schedule Government Contractors work on project-based contracts with flexible hours, often remotely, and require specialized certifications. Part-Time Government Employees work for government agencies with set hours, often on-site, and have standard employment benefits. Both roles involve government work but differ in work structure and employment status.

More about Flexible Schedule Government Contractor jobs

What cities are hiring for Flexible Schedule Government Contractor jobs?

Cities with the most Flexible Schedule Government Contractor job openings:

What states have the most Flexible Schedule Government Contractor jobs?

States with the most job openings for Flexible Schedule Government Contractor jobs include:

What job categories do people searching Flexible Schedule Government Contractor jobs look for?

The top searched job categories for Flexible Schedule Government Contractor jobs are:

Flexible Schedule Government Contractor jobs near you
Infographic showing various Flexible Schedule Government Contractor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Call Center Quality Manager (4764)-Martinsburg, West Virginia

Three Saints Bay, LLC

Charles Town, WV

Full-time

Posted 13 days ago

Key responsibilities

  • Oversee the quality assurance and performance monitoring functions for the contact center to ensure customer service operations meet specified standards.

  • Develop, implement, and maintain a Quality Control Plan, including inspection schedules, methods, and corrective actions to achieve compliance and content accuracy.

  • Perform detailed quality assessments of customer interactions, review samples, and implement corrective actions to address deficiencies.

Job description

Eagle Harbor, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Quality Manager.
POSITION RESPONSIBILITIES:
  • Oversees the quality assurance and performance monitoring functions for the contact center, ensuring all customer service operations meet the stringent standards outlined in the Performance Work Statement.
  • Responsible for developing, implementing, and maintaining a comprehensive Quality Control Plan (QCP), which details inspection schedules, methods, and corrective actions to achieve 99% compliance in professional and courteous responses and 80% content accuracy.
  • Monitor an average of 1,550 daily contacts (e.g., 825 calls, 400 emails, 250 chats) to maintain an Abandoned Call Rate of no more than 5% and ensure 90% of calls are answered within 60 seconds, conducting regular quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics such as handle time, wait times, and first-level call resolution rates, and documenting results in weekly and monthly report.
  • Perform detailed quality assessments of customer interactions, reviewing a sample of calls, emails, and chats to ensure adherence to Mission Management System (MMS) guidelines, HIPAA compliance for medical queries, and Section 508 accessibility standards, identifying areas for improvement and implementing corrective actions to address deficiencies, such as retraining staff on proper escalation procedures for complex inquiries.
  • Recommend process improvements based on call trends, customer feedback, and quality inspection outcomes, proposing updates to MMS documents to enhance accuracy and reduce processing times, and presenting these recommendations in monthly progress reports.
  • Ensure all personnel maintain required training levels (e.g., one hour per week), coordinating with the On-Site Supervisor to schedule government-provided training sessions, particularly for Level 3 personnel handling escalated contacts and quality control tasks, ensuring proficiency in handling medical-related queries and Spanish interpretation services.
  • Maintain a file of all quality control inspections, corrective actions, and training records, making them available for government audits as part of the Quality Assurance Surveillance Plan (QASP), and collaborate with the COR during monthly status meetings to discuss quality performance, resolve issues, and align with USCG objectives.
  • Ensure compliance with security protocols, safeguarding sensitive information under the Privacy Act and DHS MD 11042.1, and verify that all staff adhere to professional conduct standards, reporting any misconduct to the On Site Supervisor for immediate action.
    POSITION REQUIREMENTS:
  • 2 years of quality control experience working with ISO 9001:2000 quality standards systems (QSS)
  • 2 years of contact center management experience; or 5 years of experience working within a contact center environment.

VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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