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Flexible Manager Workforce Management Jobs in Silver Spring, MD

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Flexible Manager Workforce Management information

See Silver Spring, MD salary details

$23.8K

$63.4K

$106K

How much do flexible manager workforce management jobs pay per year?

As of Aug 19, 2026, the average yearly pay for flexible manager workforce management in Silver Spring, MD is $63,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $71,300.00 per year, depending on experience, location, and employer.

What is the difference between Flexible Manager Workforce Management vs Workforce Coordinator?

AspectFlexible Manager Workforce ManagementWorkforce Coordinator
CredentialsTypically requires management experience and industry-specific certificationsOften requires basic HR or scheduling certifications
Work EnvironmentLeads teams, manages schedules, and oversees workforce strategiesSupports scheduling, communication, and administrative tasks
Employer & Industry UsageCommon in retail, healthcare, and call centersFound in similar industries, focusing on operational support

Flexible Manager Workforce Management roles focus on strategic oversight and team leadership, while Workforce Coordinators handle day-to-day scheduling and administrative support. Both roles are vital in workforce planning but differ in scope and responsibilities.

What are popular job titles related to Flexible Manager Workforce Management jobs in Silver Spring, MD?

For Flexible Manager Workforce Management jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Flexible Manager Workforce Management jobs in Silver Spring, MD look for?

The top searched job categories for Flexible Manager Workforce Management jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Flexible Manager Workforce Management jobs?

Cities near Silver Spring, MD with the most Flexible Manager Workforce Management job openings:

Flexible Manager Workforce Management jobs near you

Workforce Management Specialist (hybrid)

System One

Vienna, VA • On-site

Contractor

PTO

Posted 8 days ago

Job description

Job Title: Workforce Management Specialist Location: Hybrid reporting to Vienna, VA or Pensacola, FL Shift (Time): 8:00am - 4:30pm (local time) Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description: To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision. Responsibilities: • Create and modify schedules using WFM software • Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues • Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc. • Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals • Document and maintain SOP and reference tools/reports from scheduling software and other sources • Recommend procedural and operational guideline changes to improve operational efficiency • Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies • Evaluate departmental staffing needs, post open positions, and process department changes based on business needs • Maintain contact center, branch, collections specific abandon percentages by adjusting staff • Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines • Maintain staffing data in multiple databases • Track and update correspondence data • Initiate requests for promotions, separations, and permanent schedule changes • Track and update attendance and work ticket requests in the Workforce Software system • Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail • Perform other duties as assigned Qualifications: • Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS) • Exposure to workforce management environment • Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals • Ability to work independently and in a team environment • Desired - Familiarity with the organization's functions, philosophy, operations and organizational objectives • Basic skill maintaining accuracy with attention to detail and meeting deadlines • Basic organizational, planning and time management skills • Basic skill communicating with all levels within an organization • Basic skill exercising initiative and using good judgment to make sound decisions • Basic skill research, analytical, and problem solving skills • Basic verbal and written communication skills #M1 #LI-VH1 Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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