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Enumerate

Senior Manager of Customer Onboarding

The Senior Manager of Customer Onboarding is a quality, performance, and execution leader ... Experience applying AI or automation to service delivery is a plus. * Excellent communication and ...

Bi-Mart Corporation

Customer Service Manager

Seaside, OR · On-site

$19.60 - $21.20/hr

We've been a part of the Northwest for over 70 years. Bi-Mart stores are convenient, easy to shop ... Health/Prescription/Vision/Dental Insurance Healthcare Flexible Spending Account Tuition Assistance ...

Carisam

Customer Service Floater

Doral, FL · On-site

Director/Manager of Customer Service Work Schedule: M-F 8:00 - 5:00 pm Positions Supervised: N/A ... Flexible schedule and overtime required. EDUCATION/EXPERIENCE REQUIRED: High School Diploma or ...

Carisam

Customer Service Floater

Doral, FL · On-site

$14.75 - $20/hr

Director/Manager of Customer Service Work Schedule: M-F 8:00 - 5:00 pm Positions Supervised: N/A ... Flexible schedule and overtime required. EDUCATION/EXPERIENCE REQUIRED: High School Diploma or ...

Evenlite Inc

Customer Service Manager

Trevose, PA · On-site

Lead, mentor, develop, and inspire a team of Customer Service Representatives while fostering a ... Manage staffing levels, schedules, workload distribution, vacation coverage, and departmental ...

DXP

Customer Service Manager

Casper, WY

Support outside sales team Qualifications of the Customer Service Manager include, but are not ... working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending ...

GSTV And Big Machine Label Group

We are seeking a Head of Customer Success to build and lead GSTV's Customer Success function and ... Management, Client Services, Strategic Accounts, Sales Leadership, Commercial Leadership, media ...

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How much do flexible manager of customer service jobs pay per year?

As of Sep 12, 2026, the average yearly pay for flexible manager of customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Flexible Manager Of Customer Service vs Customer Service Supervisor?

AspectFlexible Manager Of Customer ServiceCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; relevant experience in customer service managementUsually requires a high school diploma or associate degree; experience in customer service roles
Work EnvironmentOversees multiple customer service teams, often in flexible or remote settingsManages customer service staff within a specific department or location
Employer & Industry UsageCommon in retail, hospitality, and call centers with flexible schedulingFound in various industries, including retail, healthcare, and telecommunications

The Flexible Manager Of Customer Service typically has broader management responsibilities, often in flexible or remote settings, and requires more advanced credentials. The Customer Service Supervisor focuses on overseeing daily customer service operations within a specific team or location. Both roles are essential for maintaining customer satisfaction but differ mainly in scope and work environment.

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Flexible Manager Of Customer Service jobs near you

Senior Manager of Customer Onboarding

Remote

Enumerate
Computer and Computer Peripheral Equipment and Software Wholesalers • 51 - 200 employees
Learn more about Enumerateexternal

Full-time

Posted 9 days ago

Job description

Enumerate is looking for a Senior Manager of Customer Onboarding to join our team!
The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers. You will build and run the program that drives software adoption, customer competence with new digital workflows, and - above all - payments utilization. The ideal candidate is a proven people leader who knows how to get high performance out of individual contributors, holds the team accountable to the playbook, and has a track record of enabling customers for continued revenue growth while coaching others to do the same.
Responsibilities:
  • Build and lead a high-performing team of onboarding managers - set clear expectations, coach to the top of each person's range, and develop them into consistent performers.
  • Own the end-to-end onboarding experience - smooth transitions, on-time delivery, and the quality standard of a best-in-class program for this industry.
  • Own the strategy that drives customer enablement and payments adoption, ensuring key utilization metrics are met and customers are positioned for continued revenue growth.
  • Act as an escalation point for complex onboarding challenges, collaborating with other teams to resolve issues.
  • Guide the team and customers through data migration, setup, and account activation, ensuring data integrity and security
  • Redesign how onboarding gets done - you'll have real latitude to experiment with AI and tech-enabled workflows that cut time-to-value and lift customer satisfaction
  • Own the enablement program end to end - playbooks, milestones, and coaching cadences that produce measurable software adoption, workflow competence, and payments utilization, benchmarked against the best in the industry.
  • Run a tight performance rhythm - 1-on-1s, team reviews, and metrics that tell you where to coach next - addressing gaps early and directly.
  • Partner with Sales, Product, and Customer Success to align efforts and deliver a seamless client experience, and report on onboarding metrics, team performance, and program improvements to leadership.

Requirements:
  • 6-10 years of experience in SaaS onboarding, implementation, or similar roles, with at least 3 years leading a team of individual contributors. This is not a first-time management role - you must have already owned team performance, including coaching, accountability, and managing underperformance to a standard.
  • Demonstrated success driving software adoption and payments or digital-workflow utilization, with metrics you can speak to.
  • Proven ability to coach others to the same results - developing individual contributors into consistent, high performers.
  • Experience designing or rebuilding an onboarding or enablement program - playbooks, milestones, quality standards - not just running one someone else built, with the project management discipline to hold competing priorities together. Experience applying AI or automation to service delivery is a plus.
  • Excellent communication and relationship-building skills, with the confidence to guide accounting and operations stakeholders through changes to their own workflows - including the shift to digital payments. Data migration should be familiar territory as part of initial setup and activation; you don't need to have run large migrations yourself, but it can't be a foreign concept.
  • One of two backgrounds, and we want to see both: (a) hands-on understanding of association management and fund accounting - you know what a solid, efficient accounting setup looks like and what these customers need to be successful; or (b) a strong track record leading onboarding or implementation teams in vertical SaaS or ERP, with the appetite to go deep on fund accounting fast. Candidates who bring both will move quickest, but the deciding factor is whether you want this role specifically - tell us why.
  • Bachelor's degree preferred but not required.

Why Enumerate:
We're a fast-moving, high-growth company building the association management ERP platform that community associations and the companies who manage them run on - a vertical SaaS market that is only now going digital. Which means the playbook for onboarding, enablement, and payments adoption is still being written, and you'd be the one writing it. There is a deep backlog of AI and tech-enabled operating workflows waiting to be built, and the appetite to try them. If you like owning a number, redesigning how the work gets done, and seeing your changes land in weeks rather than quarters, this is a fun place to be. This is a build role, not a caretaking role - you'll shape the program, the team, and the standard the industry gets measured against. When you apply, tell us why you want this job specifically. We're far more interested in that than in a perfectly matched resume.
This is a remote role, but candidates must be located in the United States and able to work EST hours. 10% travel requirement is anticipated.
The pay range is inclusive of base salary plus any applicable bonuses or commissions.
Total compensation pay range (annual salary):
$100,000-$120,000 USD

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